Very knowledgeable, was treated with respect and a brilliant service thank you.

Kate the Lady who was dealing with us was very professional and informative.

The sales lady was very helpful gave me full details of the sofas I bought really helpful

Friendly knowledgeable staff was dealt with by Jan who explained everything to us. Lots to choose from
Very relaxed and beautiful shop which smelt divine
Can’t wait to receive my suite

Shop assistant was fab, nothing too much trouble for her

Had a fantastic experience. The staff were incredibly friendly and helpful, making us feel right at home. We were even given a lovely gift bag on our way out, which was a nice touch. Overall a wonderful experience.

We were met by Kate, very friendly, explained everything in detail, unlike some salespeople at other stores not pushy at all, but able to answer all questions asked, nothing too much trouble and managed to get us a great price on the sofa I dont often personally recommend people but your company should be proud to have a employee like Kate.

Really helpful and clearly knowledgeable. Great sofa bed.

Great service Steve explained everything to us and we're looking forward to receiving our chairs

Thank you so much for the good quality customer service. Continue to do that to others

We only went to look and meet Stephen in the aintree store he gave a detailed view of all the settees we bought one

Greeted warmly which was a good start! Asked if anything in particular I was looking for. Got taken round the whole shop and was told all information on each sofa I was interested in. Got taken to the exact sofa I had in mind. Very knowledgeable staff.

Brandon the sales assistant was very helpful and informative

Experience and expectations where above and beyond, Janice was so knowledgeable, can't wait to get my new sofa.

We received a warm welcome. Had time to look around and when ready we’re given assistance in the purchase details and delivery. Staff were approachable and helpful at all times.

Bought our sofas on 26 January '26. Total cost including insurance, etc,was £1991. Was assured order would be delivered mid April. On 28 Jan. went back to store to double check on the colour, no problem and again was assured delivery mid April. Again went to store mid March to confirm delivery and was assured delivery was still mid April. Based on these confirmations of delivery we then started to make arrangements for removal of old furniture in our home.
We phoned the store on 4th April just to be sure of advised delivery date (mid April) and were told that delivery was now expected mid May!!! They blamed late delivery on the USA war with Iran!!I i could not believe my ears. There were other SCS staff in the background advising the person on the phone, (I know who this person was,by the way) and it all appeared a bit of a joke to them. I was advised that to cancel the order would involve a cancellation fee of £600+ so I had to bite the bullet and am now awaiting delivery mid May. and will have to rearrange the removal of my old furniture to accommodate the new delivery mid May.
Overall this has been a disgraceful customer relation episode. Had we not kept checking on delivery date SCS had no intention of advising the new mid May date which is a disgrace. This was told to me over the phone.

Visited Aintree store last Week had the worst customer service ever. The girl who we saw was pushy rude and just didn’t want to help us. I think her name was Emily or Amelia something like that. We exchanged words and left DO NOT USE THIS STORE. You really do need to re train your staff

It took a while to get what we wanted but all delivered and set up professionally and quickly ( important as we live on a busy cul-de-sac).

I had a settee delivered in December. Within weeks a mechanical problem occurred. To be brief I will have wait nearly 4, yes 4 months for a repair.
Before you buy from them do some research especially with Emmieragroup their allotted repair contractors. It’s taking 12 weeks for the part to arrive and then 2/3 weeks to get to them before a repair date is confirmed.
A local repair firm would have repaired within a week I was informed. Hopefully this will ensure future customer follow some due diligence. I am now very concerned .
Having just received a response to this post from their Social Media Team the psychology of customer satisfaction is based on the peak end rule, empathy and listening and cognitive biases. In conclusion they need to reflect on their practice and ask themselves if they had read such comments are they confident in their products and would they consider buying from them selves and be happy with their service.
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I had a recliner chair delivered by Martin and James and they were absolutely brilliant. They delivered on time. They unpacked it and set it all up for me. They then checked that everything was working correctly and explained the workings of the chair to me.
I couldn't have asked for a better service, thank you Martin and James.