We had a great customer experience with Kate at Poltronesofa’s Aintree store.

She opened our eyes to the bespoke sofa building experience offered with extensive knowledge combined with the perfect sales tone in that she was never pushy but always informative, helping us to come to the right decision for what we wanted.

Being able to change the order date and having a reminder call made my experience great.

Very helpful staff. Time spent considering all suitable options

Delivery drivers excellent. Communication of delivery time.

Everything went very smoothly, could not find fault at all, kept well informed throughout. Delivery spot on, tracking van, very helpful. Furniture superb

Firstly you emailed the day prior to delivery and then gave time and date , but never thought to send maybe one week prior so people can make plans to except delivery my wife lost a days pay to receive the unit which to me is really unexceptionable poor planning on your side of things

We first met Kate who explained all about the chairs that we were looking at. She was very helpful and friendly. In all aspects. We returned two days later to purchase the chair.
The shop itself is very well laid out, spotlessly clean and a nice environment to be in when looking at furniture.

Member of staff was great and extremely helpful helped us find out wonderful new sofas his help was very much appreciated

Excellent customer service. Staff were very patient and helpful. Quality hand crafted furniture ordered and awaiting delivery. Thankyou

Great experience. Lovely staff!

Excellent service from sales assistant Louis, also delivery of 1st item

Staff were very experienced in their knowledge and showed us all the different types of furniture, the colours and fabrics

Very helpful and help complete my Oder

Kate at Aintree was incredibly helpful and very knowledgeable. She helped us find the perfect sofa in no time at all. Her customer service was perfect. Thanks Kate! Would happily recommend.

We've been looking for months for a new suite/sofas and had visited SCS an number of times, as well as other stores. We came back after Poltronesofa moved into the store and the new range of furniture gave us some new options. Staff have been helpful along the way, but in Particular KateH has been exceptional in helping us find the suite and options that we needed. She is very knowledgeable and assisted us in many the many aspects of looking for the right sofas. Our order has been placed and are looking forward to our new suite

Delivery 3 months late, 1 settee faulty and SCS refused to change it. I would recommend that people avoid SCS if they want good customer service.

The shop workers where I went shut the shop 10 minutes early and moaned when I travelled 25 minutes to pay off my couch also the worker said he would give me a discount on the cushions told me to come in on Tuesday or Wednesday lieing to me when he did not work them days because I turned up 10 minutes from close to pay off my couch terrible service would not off me anything for my wasted time and 4 trips to the shop over cushions terrible customer service not happy

Choice, extremely helpful staff
Great delivery service, my settee arrived on the day, and really helpful delivery staff made sure it was just right before leaving