poltronesofà - Aintree Reviews 

2,371
TrustScore 4.5 out of 5

4.6

Aintree Shopping Park, Topham Drive, L9 5AT Liverpool, Lancashire,, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The staff were friendly, and gave us plenty of time to look around, try various chairs for comfort. We only wanted one armchair - for my use because I have a bad back and our existing lounge suite is... See more

Rated 5 out of 5 stars

Great amount of fabric choices for each sofa. Simon at Aintree was very helpful gave good advice on each piece of furniture. Didn't feel pressured into buying, allowed to think about purchase before... See more

Rated 3 out of 5 stars

Store is bright and well spaced out, while the staff are pleasant and helpful. Sofas are of high quality but expensive and the waiting time to receive an order is bordering on ridiculous. The lack of... See more

Company replied

Rated 5 out of 5 stars

Helpful salesman not pushy at all.....kept upto date on production in Italy......delivered on time...to the hour !....local men delivered and took away all packaging very professional... excellent com... See more


Company details

  1. Furniture Store

About poltronesofà - Aintree

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Aintree Shopping Park, Topham Drive, L9 5AT, Liverpool, Lancashire,, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,371)

16,738 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service from the moment we…

Fantastic service from the moment we walked through the door, greeted by Simon, he was so helpful, really patience, didn't rush us, we looked at a number of sofas, so much to choose from. We picked the perfect sofa, which was very comfortable in the perfect colour, would definitely recommend going there and ask for Simon to help you.

May 28, 2026
Rated 4 out of 5 stars

Helpful friendly staff…

Visited your Aintree showroom on 2 occasions. Staff friendly and helpful, On second visit placed an order and awaiting delivery hopefully early July. I was dealt with by a gentleman on my first vuisit and on the second visit when I placed the order it was Kate.

May 20, 2026
poltronesofà - Aintree logo

Reply from poltronesofà - Aintree

Good Afternoon,

Thank you very much for your time today, it was lovely speaking with you.

Thank you again for your feedback following your visit to both stores and we will ensure that your comments are passed on to the relevant teams.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 4 out of 5 stars

Very happy with furniture delivery men…

Very happy with furniture delivery men very polite but on bringing the sofa into my living room took some paint off the door frame and said I just need to paint over it which in reality I should not have to do

May 22, 2026
poltronesofà - Aintree logo

Reply from poltronesofà - Aintree

Ciao Sheila,

I hope you are well.

Thank you for taking the time to leave us your review following your delivery.
I am pleased to see that you are happy with your furniture however apologise that there was an issue with the paintwork on your doorframe. I will ensure that your feedback as passed on to our Distribution Centre to help us improve on our customer experience moving forward.
Again we are sorry for any inconvenience caused.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Excellent in every way

The delivery men were excellent. Very careful and considerate in their approach. The suite we bought is well made and comfortable, with the right degree of cushioning and firmness. We are delighted.

May 19, 2026
Rated 5 out of 5 stars

from start brandon done most of work…

from start brandon done most of work took all details size ex colour we had to go home to work out if fits it does so we came back following day to order but brandon was not in so kate to over alls well in love and war

May 19, 2026
Rated 5 out of 5 stars

I was dreading going into browse in…

I was dreading going into browse in sofa shops due to being approached and pressured, but when I was met by Simon at Poultron Aintree he was different, I told him I was just browsing, he understood right away and just briefly explained the colour/fabric system on the tags so that I was aware and left me to relax and wander around on my own, until I actually called him. Because of this, and feeling relaxed with no sakes pressure, I bought a sofa as soon as it caught my eye within 10 minutes. I called him to ask further questions, He was brilliant, very relaxed and no pressure. It made such a difference to my sofa shopping experience. Very pleased 👍

May 6, 2026
Rated 5 out of 5 stars

It was a very smooth experience from…

It was a very smooth experience from beginning to end, we were kept up to date by phone and by the app, and the guys Mark & Rafa were friendly and very competent. Arrived on time and were quick & efficient. Thank you 5 stars!!!

May 13, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look