Went into store today just to look for some inspiration. We was greeted by Callum and he explained all we needed to know.
After some time we found a sofa we loved. Asked Callum for some help with colour options and i Can Not thank him enough for his help. He was knowledgeable and So helpful as we spent (what felt like) hours looking at colours and materials. Nothing was too much trouble for him and he was amazingly patient as we went over and over different options…
The whole team were lovely also as we all chatted about different topics.
Callum, thank you again for your help and patience in helping us find the perfect sofa.

Staff were very polite,very knowledgable about products and overall great.

Staff were very helpful sofa and chair arrived when we expected. Delivery guys very good

From choosing the sofa in the shop, great service. Also excellent delivery guys very professional and helpful. Thank you

The salesman was very helpful showing us around the store and answering our questions as to styles,materials and colours. When we had decided,after going home to measure,and ordered it was done very professionally.

Was approached by a representative of the company to enquire as to our needs and pointed in the right direction. Any questions/ help required to ask.
Found it to be a good experience would definitely go back.

A good quality range of sofas very helpful staff

The staff was very helpful especially Lucy

Quick polite and efficient good job

Very friendly

Delivery date and time set, but driver calls up early to try and deliver when no one home. Told driver that we would be home earliest 15.30. my time slot was for 17.20-1745. driver was hoping for 11.30. no calls nothing . Nothing the following day., until my wife called the Basildon branch were we placed order. They couldn't even get logistics to deliver on a time that suited us as a good will gesture, after spending £3500 . Yes they apologised but, you'd think they would go the extra mile to keep a customer happy. Asked for refund as I feel as tho they have broken the contract. But they say they have done nothing wrong. Just keep saying we want to deliver the settee to us , but I'm worried same thing will happen . Don't were I stand as a customer who's paid everything up front.

Very nice stuff who explained everything very well.

Yes we had a very helpful experience with your very helpful the 2 young lady staff at your basildon site went above and beyond with their advice and service explaining the about the technology and all we needed to know

Sales staff were excellent and delivery men were just as good.

Not too intrusive whilst we were browsing but available for advice when needed

The man who dealt with us,Dean wenr above and beyond to hwlp us and made thw experience more enjoyable.

We were told by email to expect the fitting team between 11-25 and 11-35am. They finally turned up at just after 3pm. We were not updated about the change in the fitting time and no apology or explanation was given. When the fitting team finally arrived they were helpful and polite but couldn't wait to finish and leave. We noticed the new section of furniture was not fitted correctly and had to ask them to correct it.

All aspects of my purchase from sales to delivery went very well, good all round.

Ordered furniture 6th April, planned delivery date 31st July. Received emails and text messages the day before and on the day confirming planned delivery with estimated times. I organised the donation of my existing furniture for the same day to accommodate the new furniture.

Received call after delivery window to confirm the delivery is not possible, offering delivery the following week, 4 days after the original date. I asked the distribution centre if there are good
will gestures or partial refunds due to delayed delivery, I was told to ring the local store, the store told me to ring head office but there are no options to speak to head office.

Disappointed the delivery was cancelled after the allotted time, we have no furniture for 4 days, and I was passed around the various teams with no response to potential reimbursements

We love our new sofa. The delivery was quite late but we were not worried because we were kept informed and it was easy to call and talk to someone for reassurance. The delivery was really easy and done in a matter of minutes. The reason for the 4 star rating is the lack of flexibility with delivery. I was expecting more notice than just a few days. In store I was told I’d get a week or two which is more time to arrange collection of the old sofa and time off work. Having to drop plans at the last minute was inconvenient. It wasn’t a big problem but I would have appreciated more honesty or more notice/flexibility.