Greeted by Amy with a big smile she was very knowledgeable and advised to give her a nod should I need any further information. She advised that she would leave me to look around. She advised about... See more
Location
Switch locationPipps Hill Retail Park, Miles Gray Road, SS14 3AF Basildon, Essex,, GB
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See what reviewers are saying
The store is well laid out with a very good variety of sofas. We were helped by a staff member called Gary, i cannot praise him enough for being so helpful & having such a friendly manner . Nothing wa... See more
Calum was!amazing he helped so much as I have mobility issues he is 5 star assistant made the visit a pleasure thankyou Calum hope I have his name right
Great service in store, easy ordering process, kept informed when delivery will be and was easy to change delivery day. Sofa very comfortable and looks lovely
Company details
About poltronesofà - Basildon
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Pipps Hill Retail Park, Miles Gray Road, SS14 3AF, Basildon, Essex,, United Kingdom
- 01268 663180
4.6
Excellent
2K reviews
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Delivery service
From excellent information on delivery times to great staff, who were polite and friendly. They showed respect for our interior and took great care in bringing in a large sofa. Set up the sofa and took all the wrapping away with them.
Very pleased.
One downside was the contact centre in Coventry . The chap was disrespectful and rude.
June 16, 2026
The crew where friendly and arrived the…
The crew where friendly and arrived the time they said
they would. They were very professional.
My wife and I are very pleased with the new sofa and armchair.
June 13, 2026
Sales assistant Amy was very good…
Sales assistant Amy was very good explaining everything everything informative but not pushy good service
June 9, 2026
May use AI-assist with repliesRead more
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Really helpful staff.
Really helpful staff.. Amy was great at explaining everything.. one small issue is that we wanted a sample piece of the material that we ordered our sofa on.. we want it to match thing to while awaiting delivery.. however, we were told that SCS are unable to supply this..
May 29, 2026
Reply from poltronesofà - Basildon
Ciao Tim,
I hope you are well and thank you for your review.
I am pleased to see that you were happy with the service from Amy on your recent visit and that you found the team to be helpful.
I am sorry that we do not offer the swatch samples however I will certainly pass on your feedback to the relevant teams as this helps us to improve moving forward.
Thank you again for your order with us.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
George was helpful and courteous whilst…
George was helpful and courteous whilst giving us time to browse and decide
June 4, 2026
Reply from poltronesofà - Basildon
Good Morning,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with us on your recent visit to store and found that George was helpful and polite.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Callum made everything so easy
Callum made everything so easy, so happy with the experience. Can't wait to receive our chair. - would recommend the store/callum to any of our friends/family
June 4, 2026
Excellent service
Excellent service from the moment we stepped into the store. Staff helpful,polite and professional, not at all pushy with sales. Everything explained clearly about prices, fabric choices and delivery.
The delivery team were also friendly and professional.
Biggest bonus, the furniture arrived 1 month earlier than estimated date,which for myself was very convenient.
Would definitely return to Poltronesofa in the future and would highly recommend.
May 24, 2026
Great Experience
All the staff i spoke to were very helpful and professional,I dealt with Amy and a young sales person she was helpful professional and curtious she answered all our questions and both myself and partner was very pleased with her service.
June 3, 2026
Staff were excelent lucy was brilliant
Staff were excelent lucy was brilliant. Happy with the 3 piece sweet we picked .😃👍
May 29, 2026
Callum was very nice & helpful & also…
Callum was very nice & helpful & also very knowledgeable.
May 28, 2026
Dean provided first class customer…
Dean provided first class customer service from start to finish. He was very knowledgeable and super helpful, and was superior to those in other stores.
May 29, 2026
The staff were friendly & very…
The staff were friendly & very professional, which helped us to choose the sofa we wanted
May 27, 2026
Very helpfullVery helpful nothing was too much nice…
Very helpful nothing was too much nice people
May 23, 2026
Good design that fitted our needs.
Good design that fitted our needs.
Staff were friendly, especially Lucy May who made us feel appreciated and valued a a customer .
May 23, 2026
Reply from poltronesofà - Basildon
Good Afternoon,
Thank you for your review.
We’re pleased to hear you had a positive experience with us. If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind Regards
Lauren - Poltronesofà at ScS
Social Media Team
The buying experience was excellent
The buying experience was excellent. Dean at the Basildon store was very helpful and informative. We were not pressured at any time. Obviously we haven’t had the furniture delivered yet so cannot leave a review on that yet.
May 27, 2026
Sofa Bed arrived broken
Sofa Bed arrived broken. Advised scs delivery team that we reject the furniture due to it being broke, they advised that we wasn't allowed to. NOw I have a broken item of furniture taking space in my home. SCS used to be good, they now appear to be a bunch of cowboys
May 24, 2026
Reply from poltronesofà - Basildon
Ciao John,
I hope you are well and thank you for your review.
I am so sorry to read about the concerns with your sofa bed on arrival and appreciate just how frustrating this must be for you.
I can see that a service has been raised and the required parts have been placed on order with Emmiera. This has a lead time of around 4 weeks which you will then be contacted regarding a repair.
If you have any questions in the meantime then please reach out to our aftercare team on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very helpful and informative staff
Very helpful and informative staff . Friendly and polite overall very nice experience purchasing our furniture
May 21, 2026
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