Very good people no hassle when your in store

The man that served me was very helpful, as I hate shopping... I came in for 1 particular sofa and ended up buying a different one as he done all the thinking for me. I was in and out in about 15 mins ,great!

Left to look around the show room until we where ready to ask questions we wanted found sofa we liked and sales man gave us all the information we needed to make our decision no pressure no hassle

I have given 5 star for the customer service we received. Very personal and very informative. I won’t mark down but be aware of the lead times for delivery. We have been quoted 16 weeks, but we are prepared to accept this because of the quality of the product and service received

Not pressured in store, but the staff were there to help if needed. Amy who helped us was delightful

I purchased a sofa from SCS. Upon delivery the delivery crew scratched one of my doors multiple times and put a gouge in the wall. When I contacted SCS I was asked to give evidence. After giving evidence the claimed it was not their responsibility and that I needed to contact the upholsterer. I phoned SCS customer support who once again told me it wasn't their responsibility and that I should contact the delivery crew. I would never use SCS again as they lack accountability and clearly hire irresponsible contractors. Having researched online I have found information stating that as my contract is with SCS they are responsible for any damages to my home. I have found that they are difficult to contact regarding this matter as there is no email address linked to the website. If you phone you get shut down. I will be looking at taking this matter to citizens advise.

Happy with the service we received
Lots of sofas to choose from
Beautiful selection
Staff was very friendly and helpful
Because the sofas are tailored made you only get two day to actually make you mind up if you made the right choice or not

Helpful staff, very good

Great staff. Very helpful and knowledgeable. Put themselves out to meet our needs

Very helpful staff who were willing to go the extra mile. We had them moving rugs and sofa positions (Long story 😂).
Not too busy and very knowledgeable.

Very helpful and attentive staff
Wide range of choice

Made welcome,.given good advice and made our choice exactly how we wanted it.
Lucy the young lady who helped us was outstanding and so helpful.

The experience at the Basildon store was one I cannot fault. Callum the associate who assisted us was amazingly helpful & made the whole experience a smooth & easy one.

Staff were amazing, Amy in the Basildon branch was very helpful and not pushy sales ploys either unlike others.
Definitely would recommend and hopefully the delivery is as good as the sales service.

First time at SCS and was very impressed.
The assistance Amy was so helpful without being over the top.She left us alone,but was on hand when we needed her. Very friendly store.

The store was laid out well, very clean tidy. Good information provided at point of sell.
The best thing that probably made us purchase a sofa and stall was Amy our sales person.
Such a lovely way about how she helped and cared without being pushy.
Very pleased so far and looking forward to having our sofa delivered.

We had one three seater fabric sofa and two single leather chairs delivered by two operatives.
They fitted the legs on the sofa and left two of the four hanging off as they had destroyed the head of the bolts with the impact drill leaving it impossible to either tighten the bolts or loosen them.
Clearly they would of known of their poor workmanship but as the sofa sat on the legs evenly it was not noticed until later when I moved the sofa.
The leather single chairs were two part and therefore had a leather 'flap' that extended from the top half to the bottom and is fixed by stretching the leather on to a Velcro strip to keep it tight. This was not achieved as both were left hanging and appeared as though they were not long enough.
Problem is that they are in too much of a hurry as they are looking to make as many deliveries as they can in a day.
I then had to arrange through SCS for their repair team to come out and put these faults right, which I have to say that individual carried out his work very well.
Also, one of the delivery operatives decided not to remove his footwear and left dirt and mud on our Amtico flooring for us to clean up.

Excellent customer service. Both delivery drivers were very helpful.

When we went to purchase our new Sofa the Staff in the Basildon Store were so polite and helpful and made the whole experience stress free. We got great notification from the team delivering our new sofa, they let us know when they were 25 minutes away and when they turned up they couldn't have been more helpful and polite. They were both professional and respectful and very informative about how to look after our New sofa, Fantastic service.