Not happy with my order as there is no proper process as the delivery person says there is problem with the product how can they send it to me . Looks like there is no quality control department in Sc... See more
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Location
Switch locationUnit 5 Beckton Triangle Retail Park, Claps Gate Lane, E6 6LH London, Essex,, GB
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See what reviewers are saying
Sofas came when expected. Plenty of messages advising of the time of arrival. They even came a bit earlier. The sofas are beautiful made and just what I ordered. Delivery people were quick in put... See more
Outstanding quality service ordered with Shah in Beckton, London. Took his time and insight with his colleague who gave a fantastic level of insight into the product chosen as well has 5 year pa... See more
Staff in store were very helpful and polite.offering to help and give advise if needed. Not too in your face while browsing Sofa arrived on time and date expected Delivery driver was very efficient... See more
Company details
About poltronesofà - Beckton
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 5 Beckton Triangle Retail Park, Claps Gate Lane, E6 6LH, London, Essex,, United Kingdom
- 020 8709 1880
4.0
Great
1K reviews
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Not happy with my order as there is no…
Not happy with my order as there is no proper process as the delivery person says there is problem with the product how can they send it to me . Looks like there is no quality control department in Scs . Not happy with product spend nearly 5k . I want to take them back snd refund my money waited for nearly 9weeks to get delivery . Poor quality
August 18, 2026
Unprompted review
Reply from poltronesofà - Beckton
Good Morning Manjunath,
I hope you are well and thank you for your review.
I am very sorry to see that you have concerns with your furniture following your deliver, please accept my apologies for this as I can understand how upsetting it must have been.
I can see that you have spoken with the store and been advised to complete our online contact form. Once received our aftercare team will fully review any issues and advise on the correct next steps so that we can look to resolve this for you as soon as possible.
Again I am very sorry and the team will be in touch soon to discuss the next steps.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Great quality sofa stylish design
Great quality sofa stylish design, and excellent value for money. Very happy with my purchase and would definitely recommend!
August 4, 2026
Reply from poltronesofà - Beckton
Good Afternoon Sajeev,
Thank you for your review and taking the time to speak with me today.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Warm Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Great Sofa but cs in store needs major improvement!
Firstly, I would like to say that David, the sales advisor who helped us, was patient and friendly throughout the process. However, while we were in the store, we felt pressured to complete the sofa purchase quite quickly. Buying a sofa is a significant investment, so it’s only natural that customers want to take their time, compare different designs, and even change their minds before making a final decision. In the end, we were happy with the design we chose.
The main reason I have given 3 stars is the lack of communication regarding the delay. Once the estimated delivery timeline had gone beyond two months, I would have expected someone to contact us by phone or email with an update on the progress of our order and the expected delivery date. Instead, we had to visit the store ourselves just to find out what was happening.
To make matters worse, the sales associate did not apologise for the delay or offer any form of goodwill gesture or compensation. We were originally quoted a June delivery, but the sofa was not delivered until 29th July. This was disappointing, as we had planned around the original delivery date and had to rearrange things due to the delay.
On a positive note, the delivery team did an excellent job. They were professional, efficient, and had everything assembled and in place in under three hours, which we really appreciated.
Overall, our experience was good, but there are definitely improvements that could be made, particularly when it comes to communication and customer service during delays. I hope this feedback is taken on board to improve the experience for future customers.
July 30, 2026
Reply from poltronesofà - Beckton
Good Afternoon,
I hope you are well and thank you for your review.
We're really pleased to hear David was helpful during your visit and that you're happy with your new sofa. It's also great to hear the delivery team did a great job.
However, we are very sorry that you were left waiting for updates when your delivery was delayed. We understand how frustrating it is to have to chase for information, especially when you had planned around the original delivery date.
We appreciate your feedback and will make sure it's passed on to the relevant teams to help improve the experience for our customers.
Kindest,
Tegan - Poltronesofa at ScS
Social Media Team
Customer service was professional…
Customer service was professional talked us through all the options
July 29, 2026
Reply from poltronesofà - Beckton
Good Morning Morris,
Thank you for taking your time to leave us a review.
We are pleased to see that you received a positive experience with us and that the Service provided in Store was professional and informative with all options discussed.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Warm Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Men Delivery on time on the day thank you
Men delivery on time on the day very good thank you
July 30, 2026
Clearly sales person got my order wrong…
Clearly sales person got my order wrong , I have complained about it to the store multiple times . Rather than admit wrong doing and finding a resolution , I am being blamed for not understanding their Furniture terminology that was never explained to me and saying I should have known that the terminology was wrong .
How about just get the order right in the first place since I’m relying on your knowledge as the sales person .
May 19, 2026
Reply from poltronesofà - Beckton
Good Morning Mr Ogunyanwo,
Thank you for taking your time to leave us a review.
I am sorry that there has been an issue with your order.
I have checked into the notes on your account and can see that following a full review of your complaint, including the signed sales order documentation received at point of sale, we have concluded that the furniture delivered matches the details contained within your signed order.
Please see the email that has been sent from Store containing our final response as this contains the next steps that you can follow in regards to your complaint.
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
I was very pleased the start to finish…
I was very pleased the start to finish service and to finally sit on my comfy settee is wonderful. The staff were polite and friendly.
July 16, 2026
Looking for a sofa, start here!
Great store, friendly staff. The sofa i chose looks fantastic and was in the sale so that was a bonus with no delivery fee.
The delivery details were communicated well abd we got a call to say they were on the way.
July 19, 2026
Happy me
Sofas came when expected. Plenty of messages advising of the time of arrival. They even came a bit earlier.
The sofas are beautiful made and just what I ordered. Delivery people were quick in putting the sofas together and clearing up all the packaging.
July 17, 2026
Amazing service and lovely shop
Amazing service and lovely shop , David was very kind with us and did a great job .
July 16, 2026
Great choice of lovely looking sofas
Great choice of lovely looking sofas, shakil was very helpful.
July 7, 2026
Don't shop here as it's a waste of time…
Don't shop here as it's a waste of time and it's just stressful. Lynsey you won't be able to do anything unless you can compensate for my wasted time and the stress of me chasing the beckton branch. Sanjay and Shah both just talk alot but can't follow through with anything. It's a joke. I want a full refund and compensation
July 7, 2026
Unprompted review
Reply from poltronesofà - Beckton
Good Morning Mohamed,
Thank you for your further review.
I can confirm that a service has now been raised regarding the concerns with your furniture, and your details passed to Emmiera who are the 3rd party technicians.
Once this has been reviewed, and we have a copy of the report our aftercare team will discuss any next steps with you.
We are very sorry for any upset or inconvenience caused.
Many thanks,
Poltronesofa at ScS
Social Media Team
When I visited Poltronesofa at Beckton
When I visited Poltronesofa at Beckton, I found the sofa that I liked was the one I purchased as the back of the sofa was higher compared to other sofa's. Very happy with it.
Delivery service was good and service was good.
Apart one problem - I found left hand rest that has top part has a gap but already booked for the visit. well organised.
July 4, 2026
Reply from poltronesofà - Beckton
Ciao Hemlata,
I hope you are well and thank you for your review.
We really appreciate your feedback and its great to see that you had a positive experience overall.
I am sorry that there is a concern regarding the gap and can confirm that a technician will attend on 14/07/26 where they will look to resolve this for you as quickly as possible.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The communication between the delivery…
The communication between the delivery staff was good, but unfortunately our order was not complete and another date has been organised for the second part. So that was disappointing.
June 26, 2026
Reply from poltronesofà - Beckton
Ciao Janice,
I hope you are well and thank you for taking the time to leave us your review.
I am sorry that your order was not fully completed when the initial delivery went ahead.
Looking over your details I can see that 2 separate orders were placed for your furniture. A date for 03/07 has been scheduled.
Thank you for your order with us and we hope that you will be happy with your furniture on arrival.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Reply from poltronesofà - Beckton
Good Afternoon,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with us regarding your recent delivery.
We have tried to call you today to see if there's we could have done differently to make it a 5-star experience, If so we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
The Store Manager was very rigid and…
The Store Manager was very rigid and hostile.
In saying this, the salesman was very helpful.
June 16, 2026
Reply from poltronesofà - Beckton
Ciao Cyprinne,
I hope you are well, thank you for taking the time to leave us your review and for the feedback regarding your experience in store.
I am very sorry that you were disappointed in the service from the store manager on your recent visit.
We do expect that the whole team are friendly, professional and helpful at all times, I will ensure that your comments are passed on, to help us improve our customer experience moving forward.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
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