Staff in store were very helpful and polite.offering to help and give advise if needed. Not too in your face while browsing Sofa arrived on time and date expected Delivery driver was very efficient... See more
Location
Switch locationUnit 5 Beckton Triangle Retail Park, Claps Gate Lane, E6 6LH London, Essex,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was approached by a very nice man, David , and he helped me to measure the size and discussed the practical aspects of fitting the pieces into my home. He also explained about how the delivery servi... See more
Interesting Lynsey responds to all social media complaints but never escalated. Bought and PAID IN FULL for 2 sofas on a 14 days delivery. Zero communication despite trying to call. Have now calked th... See more
Company replied
Outstanding quality service ordered with Shah in Beckton, London. Took his time and insight with his colleague who gave a fantastic level of insight into the product chosen as well has 5 year pa... See more
Company details
About Poltronesofa - Beckton
Written by the company
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Written by the company
Contact info
Unit 5 Beckton Triangle Retail Park, Claps Gate Lane, E6 6LH, London, Essex,, United Kingdom
- 020 8709 1880
4.0
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The communication between the delivery…
The communication between the delivery staff was good, but unfortunately our order was not complete and another date has been organised for the second part. So that was disappointing.
June 26, 2026
Reply from Poltronesofa - Beckton
Ciao Janice,
I hope you are well and thank you for taking the time to leave us your review.
I am sorry that your order was not fully completed when the initial delivery went ahead.
Looking over your details I can see that 2 separate orders were placed for your furniture. A date for 03/07 has been scheduled.
Thank you for your order with us and we hope that you will be happy with your furniture on arrival.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Reply from Poltronesofa - Beckton
Good Afternoon,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with us regarding your recent delivery.
We have tried to call you today to see if there's we could have done differently to make it a 5-star experience, If so we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
The Store Manager was very rigid and…
The Store Manager was very rigid and hostile.
In saying this, the salesman was very helpful.
June 16, 2026
Reply from Poltronesofa - Beckton
Ciao Cyprinne,
I hope you are well, thank you for taking the time to leave us your review and for the feedback regarding your experience in store.
I am very sorry that you were disappointed in the service from the store manager on your recent visit.
We do expect that the whole team are friendly, professional and helpful at all times, I will ensure that your comments are passed on, to help us improve our customer experience moving forward.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Reply from Poltronesofa - Beckton
Ciao Dennis.
Thank you very much for speaking with me this morning.
We really appreciate your feedback and are happy that you had a positive experience in store.
As soon as your order is ready for delivery we will be in touch.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very good from start to finish would…
Very good from start to finish would highly recommend my dad was very happy with the service
June 3, 2026
Excellent customer service
Staff in store were very helpful and polite.offering to help and give advise if needed. Not too in your face while browsing
Sofa arrived on time and date expected
Delivery driver was very efficient and had my reclining sofa installed in no time.
June 2, 2026
As we walk into scs we got a very good…
As we walk into scs we got a very good welcome the sales assistant was very helpful and polite we told him what we were looking for and what fabric he got us a bottle of water we sat down and discussed the price and the hole package we had a very good experience
June 3, 2026
Visit to ScS
We were welcome on the visit to ScS, allowed to spend as much time as needed. We were taken through the ordering process slowly. At the end, we asked for a swatch of the fabric design chosen but were told it is no longer provided. This was disappointing end to our otherwise good experience. I hope this changes.
May 26, 2026
Reply from Poltronesofa - Beckton
Good Afternoon,
I hope you are well and thank you for your 4* review.
We are pleased to see that you had an overall positive experience on your recent visit to store.
I am sorry that we do not offer the fabric swatches and completely understand how helpful this option would be. I will certainly pass on your feedback to relevant teams.
Thank you for your order with us.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent service from start to finish…
Excellent service from start to finish and very friendly sales people.
May 23, 2026
On time and very helpful men took all…
On time and very helpful men took all the packaging away left no mess
May 23, 2026
I ordered a 2 and 3 seater Calisese…
I ordered a 2 and 3 seater Calisese Stella560 was told they come apart so my 2 seater fit in. On delivery in March both were in one piece so unable to fit, room overcrowded. this was noted by the delivery man who said someone will call. I have sent in 4 complaint, heard nothing no call or email, went into shop last week was told Darren smith had said no further action, but no one could inform me of their decision.TERRIBLE SERVICE.
March 19, 2026
Unprompted review
Reply from Poltronesofa - Beckton
Ciao Yvonne,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have rated us as 1* on this occasion.
Looking over your order I can see that all furniture was delivered into your home on 19/03/26. The photographs provided by the crew show that the goods are correct and match your order document.
If you do have any further questions that you would like to discuss with the store then please give them a call on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The friendliness of the staff and how…
The friendliness of the staff and how helpfull they were.
May 7, 2026
Becton showroom was great
Becton showroom was great. Had plenty of sofas in stock for customers to try. Helpful sales people who were not pushy at all. We got a great discount too!
Still waiting for the delivery though, so jury is not out yet.
May 3, 2026
Not good at all very bad experience
Not good at all very bad experience
Deals in store can’t get in other store
Very rude manager doesn’t know how to talk to customers. Never recommend them.
May 7, 2026
Reply from Poltronesofa - Beckton
Ciao Reddy,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you feel disappointed in your experience in store and the service received from the store manager.
I am unsure on what deals had been discussed previously in another store however I can see that a free delivery offer along with a director agreed discount has been applied to the order that you placed.
Please accept my apologies if the outcome is not what you may have hoped for.
We will ensure that your comments are received by the store, to help us improve moving forward.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Brilliant all round
From customer service to sofa quality, I'm absolutely delighted. The advice and help given was non-stop and they made sure to accommodate all needs with delivery frame times etc. Special shout out to Shah as even where I made a mistake in my order, he was more than happy to adjust this from as soon as my email was received and gave me a call to confirm this as well as being very present from the get go. Sofas were delivered on time and well and can't have been more happy with my purchase.
April 20, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.