Event Order – SCS Beckton

27 August – SCS Beckton:
• Visited SCS Beckton and ordered the Belford Cinema Effect Sofa (with media console) exactly as displayed.
• Went through the colour sample multiple times with the sales advisor; I took photos of the exact sample.
• Advisor offered a discount, saying delivery would be free.
• Advisor demonstrated the massage/vibration effect, which was a key selling point.
• We all agreed the order was for the exact sofa as the showroom model, same corner, same cinema/media console, same features, same fabric but in the darker colour – 853.

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13 November – Delivery
• Delivery arrived early.
• Before accepting, we immediately noticed the colour was incorrect.
• At no point before delivery had the advisor shown or referenced the colour/fabric that was eventually delivered, and it does NOT match the sample repeatedly reviewed in-store.
• Gave the driver the order number; he checked batch codes and phoned Basildon Distribution Centre.
• Distribution centre confirmed it was a manufacturer error and emailed the Beckton store to advise a reorder.
• They told me I could accept the incorrect sofa temporarily until the correct one arrives.
• After assembly, we discovered the delivered sofa does NOT include the media console, which was the main selling point.

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• Attempts to Contact Beckton Store
• Called the store multiple times — no answer.
• Drove 40 minutes each way to Beckton; the store was empty but still not answering calls.

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13 November – In-Store at Beckton:
• Spoke to store manager Shah.
• He confirmed he saw the email from the distribution centre.
• Said he would request an override code from Area Manager to reorder the correct sofa.
• Repeated clearly that we want the exact same sofa as the display, with the cinema/media console, correct corner, and colour 853.
• Manager said he would reorder it and call the next day.

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14 November – Update:
• Received no call; had to chase several times.
• Manager then said a new internal notice came in saying no reorders allowed for colour issues when the customer has a receipt. And I just made the cut off by coming into store the day before.
• Stated this does not affect my situation, and he has processed the reorder as he has now received the override code.
• He cannot provide the new order number until next week (to be given by staff member Sam).
• Manager will call two weeks after his return from annual leave to discuss compensation.

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• Additional Issues
• We now know the “discount” was because the sales advisor ordered the sofa without the media console, despite using it as the key selling point. Misrepresentation and misselling.
• The incorrect sofa delivered is taking up more corner space due to the wrong configuration. Not great with Christmas around the corner.
• The online order tracker shows no colour information, so customers cannot verify what has been ordered.
• Technical codes (sizes, colours, “3 corner 1”, etc.) make sense to staff, not customers — accuracy relies entirely on the advisor entering it correctly when in store.

Next update will be provided next week, awaiting call with order number confirmation. Unfortunately for now it’s a 1 star based on the experience so far.

The delivery was on time

The experience was great , Yasser was really helpful throughout the whole process and was very enthusiastic and supportive.

Avoid at all costs – worst service ever

Actually this company do not even have customer Service or customer care department.

My sofa order has been a complete nightmare. The first delivery (meant for 2nd August) arrived late and damaged. After endless calls, I was promised a replacement, but every delivery since has either been cancelled last minute, incomplete, or missing parts. I’ve taken multiple days off work, only to be let down each time.

Weeks later, my children and I were still sitting on the floor with no sofa, and when I finally asked to cancel for a refund, I was told I’m “not allowed” to cancel and must wait for yet another delivery. The store ignores calls, managers refuse to speak to me, and customer care is useless.

This company shows zero professionalism, no respect for customers, and appalling business ethics. I feel deceived, disrespected, and trapped. Do not waste your time or money here.

The delivery 🚚 men where excellent, they were so helpful and done the best job by getting our sofa in the house. It was not easy but they got it done.

Sales executives give wrong estimate dates in beckton store. They say 12 weeks before we order. If the order didn't deliver in 12 weeks, and I called in 14th week, they mentioned lead time is a - or + 28 days, which mentioned in T&C in email. But the thing is, I don't get email until I order the sofa. Feel like deceived. I don't recommend SCS to anyone, unless they want to wait for 16-20 weeks for a sofa.

Good customer service from Navindra was friendly and respectful. He offered tea/coffee to us.

I am happy with the delivery process, the men was very equipped with floor mat to put at the doorway and the sofa was safely covered once it’s taken from the box to make it more easy to bring inside and to make sure they don’t scratch it by the door when bringing it in. The men were nice by giving me cleaning product for the sofa and instructions was shown on the spot, wheels was safely screwed on and some other pieces on the floor was attached to make sure when sofa is manoeuvred it doesn’t scratch the floor. Myself and my son both test them out before the gentleman left and we are happy to say it’s so comfortable.

The staff at beckton scs went above and beyond faultless many thanks

The driver and his assistant were very helpfull and carefull im very happy will shop with scs again

I had a great experience thanks to Yasser! He was incredibly helpful, patient, and knowledgeable throughout the process. With his support, I was able to find and purchase my ideal sofa – exactly what I was looking for. His customer service was top-notch, and I truly appreciated the time and effort he put into helping me. Highly recommend!

Excellent communication. Delivery crew were very polite and respectful. Service was above and beyond.

Very polite and professional

Excellent service from Simon and Travis. Recliner delivered for my mum, 84 years old and no internet! She was texted the day before and in the day and was called twice with updates. Great service, delivered and fitted up quickly, no fuss. She was thrilled. Thank you.

Ordered with Sam, he was really helpful and personable. Pleasant experience. Would recommend booking an appointment with him to discuss your queries.

Outstanding quality service ordered with Shah in Beckton, London. Took his time and insight with his colleague who gave a fantastic level of insight into the product chosen as well has 5 year package £120 bargin.

Delay in delivery but end result was delivered today, suberp!.

Tbe delivery team were excellent brought in and unpacked the sofas and very professional and curtious. Called 20mins ahead of time. They were fabulous guys.

Well done SCS...overall 9/10...( minus for sofa being delayed).

Bonaci - Khan & Sajid very good customer service and delivery timing. They fitted the sofas fast.

Ordered one Sofa Bed worth more than £1200 IN. Got completely scammed. they gave the Sofa bed IN MARCH 25 specially bed structure with cheap quality. Tried to contact the Customer service for last 1 month. no Response. visited their store given an email addres and Complained no response for last 3 weeks. I AM TRYING TO RETURN THE SOFA FOR REFUND OR FIX IT. PLEASE AVOID THESE SCAMMERS.DO NOT BUY IF YOU DONT WANT SAVE MONEY. THEN THEY ARE A FRAUD COMPANY. THEY SHOULD BE SHUT. AVOID. DO NOT BUY!!

PLEASE AVOID THESE SCAMMERS. THEY ARE A FRAUD COMPANY. THEY WILL SHOW YOU THE BEST ITEM IN THE SHOW ROOM BUT THEN WILL TAKE MONTHS AND SOURCE A CHEAP SUPPLIER AND DELIVER WHICH DOES NOT MATCH WITH THE ORIGINAL ITEM YOU SAW TO ORDER. AND THEIR CUSTOMER SERVICE DONT EXIST. NEVER REACHED THEM PLEASE. AVOID. DO NOT BUY!!

Review relates to SCS branch based in Beckton E6. Dis-colouration of sofa occurred within 3 years despite me taking out additional 5 year premium cover on the leather itself. When I got in touch they passed me onto their insurers who declined to send out a technician to rectify the problem concerning the leather fade. Eventually got in touch with furniture Ombudsman who basically said that the 5 year extended warranty doesn't cover structural defects. ScS denied there was a structural/ manufacturing defect. that's how the conmen got away. Look at the loopholes in the insurance before spending more money on insurance cover. I will never purchase anything from SCS ever again.