poltronesofà - Bedford Reviews 

1,497
TrustScore 4.5 out of 5

4.7

Interchange Retail Park, Ampthill Road, MK42 7AZ Bedford, Bedfordshire,, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Was greeted as soon as we entered the store by the very friendly and helpful assistant named Vanita who explained everything we needed to know about the store. We already knew the sofa we wanted so Va... See more

Rated 5 out of 5 stars

The delivery drivers were great, called in advance, friendly and quick.. sofa is beautifully made, fine detail on point! Needed to turn my corner sofa from a 2by2 to 1by3 and needed another cable... See more

Rated 3 out of 5 stars

We were told there wasn’t a lighter colour than beige for the suite we were buying After ordering I found out online there was a light beige so went into the store They said we would have to pay a... See more

Company replied

Rated 5 out of 5 stars

From the moment we walked into poltronesofa Bedford store, we felt welcomed. Staff were very friendly. AJ was the customer service person that delt with us. He invited us to look around, he gave us... See more


Company details

  1. Furniture Store

About poltronesofà - Bedford

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Interchange Retail Park, Ampthill Road, MK42 7AZ, Bedford, Bedfordshire,, United Kingdom

  • 01234 229070

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,497)

17,390 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was greeted at the door by a lovely…

I was greeted at the door by a lovely salesman. Not pushy at all.
Listened to what I was looking for and showed me a few items till I found mine.
He was full of knowledge was patient with me and my anxiety bleeding nose ect. We closed the deal and I was very happy. I even got an amazing Italian coffee.

April 18, 2026
Rated 5 out of 5 stars

What a positive experience I had

What a positive experience I had. From the moment I walked in I was greeted by the lovely AJ (think that’s what his name was!)
What I was really impressed with was the amazing amount of choice in fabrics and colours.

The whole process of ordering was easy and quick. Looking forward to enjoying my new sofa and cushions very soon!

Will be recommending this quality store to people I know 🤗

April 12, 2026
Rated 5 out of 5 stars

Raz was brilliant

Raz was brilliant. Went in with my Nan to find a sofa, he was incredibly patient and went through the options with her. There wasn’t anything that was too much trouble!

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

From sale to delivery, everything was perfect

Right from sale to delivery, everything was perfect. The sofas came before the due date. The delivery drivers were very professional and courteous. My sofas were put together in no time at all. I am 100% satisfied and pleased with everything. Thank you ScS, and thank you to the delivery drivers

February 20, 2026
Unprompted review
Rated 4 out of 5 stars

The delivery it's self was very good

The delivery it's self was very good but your tracking app is rubbish gave us totally wrong info told us a totally different time that is was meant to be delivered so you really need to sort that out but the guys that delivered our sofa were nice polite and quick at setting up sofa

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

i ordered a leather sofa on sunday 1st…

i ordered a leather sofa on sunday 1st feb 26 just been in shop to cancel 3rd feb after looking at facebook scs complaints and reading 1 review trust pilot ive been told i cannot cancel but i could amend so it has not gone into production yet they will not cancel they have had 1000 pounds from me i have told them i will not pay any more money but they say they are going to make the sofa any way and chase me for the rest with their legal team bedford store manager nathan everything people say about this companies bad customer service is true you cannot get in contact with any one to complain so i will be contacting citizens advice and my bank tomorrow

February 1, 2026
Unprompted review
poltronesofà - Bedford logo

Reply from poltronesofà - Bedford

Good Morning Susan,

Thank you for taking the time to leave us your review, I hope you are well.

I am very sorry to see that you have rated us as 1* on this occasion.

All of our orders are non-cancellable which is stated in both our terms and conditions and on your order document.
You have 2 days to make an amendment such as the colour or configuration but we would not agree to a cancellation once that contract has been entered.

I am very sorry if this is not the outcome that you ay have hoped for.

Many thanks
Lynsey - ScS Social Media Team

Rated 1 out of 5 stars

Went to scs at Bradford

Went to scs at Bradford
.store to look for a new three piece sweet i asked if I could use the toilet and was told no they sed go to the cafe next door so I left the store and we won't be going back ever again.

January 31, 2026
Unprompted review
poltronesofà - Bedford logo

Reply from poltronesofà - Bedford

Good Morning Peter,

Thank you for taking the time to leave us your review, I hope you are well.

I am very sorry to see that you have rated us as 1* on this occasion.

The toilets in store are generally for staff use however I apologise for any inconvenience that this may have caused.
I will certainly pass on your feedback to the store.

Kind regards,
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

Delivery perfect.

Perfect delivery from the SCS delivery guys, they kindly helped me move our old sofa out the living room installed our lovely new recliner sofa, very friendly guys. Very much appreciated.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from purchase to…

Great customer service from purchase to delivery. I was kept posted throughout with regular information. Delivered on time stated. Friendly and efficient service from delivery men. Very happy as sofa arrived before Christmas. Great sofa too. It looks great

December 20, 2025
Unprompted review
Rated 1 out of 5 stars

The delivery men were quite rude

The delivery men were quite rude, they was arguing amongst themselves and snapping at each other. I wasnt happy with the sofa but if im honest I wasnt comfortable to say to them.

December 10, 2025
Unprompted review
poltronesofà - Bedford logo

Reply from poltronesofà - Bedford

Good Morning Rachel,

I hope you are well and thank you for your review.

I am very sorry to see that you have rated us as 1* on this occasion and were disappointed in the service from our delivery crew.

We would expect that the team are friendly, professional and helpful at all times so please accept my apologies that this made you feel uncomfortable.
I will passed on your feedback to our Distribution Centre.

I am sorry also that you are unhappy with your furniture. You can report any concerns to us via our online contact form on the link below so that this can be reviewed.
https://enquiries.scs.co.uk/

Many thanks
Lynsey - ScS Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look