We chose a sofa,went to give our detail but the house number and ,dob were entered wrong so my husband got declined, he has amazing credit score,I then went to put my details in and the system failed,we had to leave as the dog was at the groomers and needed to be picked up,so we drove all the way back to get him,then drove all the way to the store to sort the sofa out,the system was up and running, the lady who served us was very sorry and polite but it wasn't a nice experience on purchasing the sofa,and having to go back and forth,with the inconvenience it caused both myself and my husband, my husband had to get InTouch with the credit score to make sure that hadnt been affected which was another stressful part,luckily it hadnt.so hopefully the sofa been delivered will be smoother than when we purchased it.As this was the First time we have used your company, in the past we used DFS.
Thanks
Mrs j Tyson

The way I was treated was nice

Excellent customer service from Mandy in the store however did not appreciate the phone call from another salesperson asking for the payment before the due date Also we went to the store the week before delivery to see Mandy but it was her day off and another gentleman told us we needed to pay 7 days before delivery when we knew it was 3 days He said it was a new rule and wanted to take payment from us
We paid over the phone with Mandy when the payment was due
Delivery and communication was excellent
Very efficient ,polite and experienced gentlemen We would recommend them to anyone

One gentleman was particularly rude the day we went in to the store when we were initially looking at a new suite
Ie/In our face !! and sulked because we didn’t want to deal with him due to his harassing behaviour

Before you’ve even entered the store, you can see the staff staring at you through the door. The moment you step inside, you’re immediately met with a stream of questions and what feels like a rehearsed sales script. Rather than being given the chance to browse, staff continue to follow you around the store, creating an uncomfortable and intrusive experience.

You really need to stop doing that. The overly aggressive, pushy approach makes customers feel uncomfortable and pressured rather than welcomed. Give people the space to browse and enjoy it.

Appreciated advice of delivery times in advance and phone call on the fay.

No problems at all with lads doing a great job

Good assistance with knowledge of all the products

I bought two sofas for over £4,000, and unfortunately neither of them works properly.

I arranged for an engineer to come out and inspect them. I was given an appointment over a week later and told they could arrive anytime between 9am and 5pm, so I had to take a day off work. No one turned up.

After emailing, I was offered another appointment more than a week later. At that point, I said not to bother as the sofas are faulty and I’m still within the 30-day return period, so I would rather return them. However, I was told I can’t return them until someone has inspected them.

I’m now stuck with two faulty sofas that don’t work properly, despite being within the return period. I’m extremely disappointed with both the quality of the sofas and the level of customer service I’ve received.

Staff very knowledgeable & friendly at intial purchase, excellent quality products.
Delivery arrived ahead of schedule, delivery men were very friendly and efficient. Excellent service & highly recommended

Had a fabulous buying experience yesterday at SCS Polatron store at Middlebrook shopping complex in Bolton/Horwich.
From entering the store to making a purchase Samina gave great customer service.
She was polite, helpful and knowledgeable about the product I wanted. She did not do any “hard sell”! She was able to answer all my questions and did it in a pleasant and professional way. Would definitely go back here again. 10/10 Samina 👏🏅

Young lad walked in, took picture of room without asking, he asked where I wanted it, I said to the wall, it was left in middle of the room, and I wasn't asked if that was OK. I asked if he was putting gliders on, he said that he could do, I said no, I've paid for them so please fit them, the gliders they put on are no bigger than the feet and are completely useless, I paid £40 for them and you can buy same ones on ebay for £2.99. I was told the sofas are hand made, yet the stiching on the back is all over the place, not what I would expect from being hand made.

Delivery went well and cheerful chaps left everything up and running. Thank you

Sales assistant was pleasant and knowledgeable. Follow up from the first visit via email was good. Which encouraged us to go back to that particular store even though there was one nearer to home.

It took over three months for my £3,500 sofa to be delivered, with the delivery date being pushed back repeatedly. When it finally arrived, it was missing the feet, meaning it couldn’t even be assembled properly.

I then had to chase customer service, only to be told it wasn’t their department and that they would log a ticket. Now I’m expected to wait up to 72 hours for someone to call me back. The whole experience has been extremely disappointing, especially given the amount of money spent. Very poor service.

The pricing was wrong, I've only just checked, but I think we have been over charged.
Having been back to the store, the pricing has been explained, I'm now happy with the explanation. The manager and sales personnel we very professional.

Excellent service, Donna was a super helpful sales person.

The lady who assisted us, Sam, was friendly, knowledgeable and efficient

Nothing was to much trouble so helpfull

Very disappointed with the quality of the sofa received it has dent in it and some sagging on the second cushion towards your left.

Have emailed but no response