The delivery was a complete shambles. We were given misleading information about the delivery date, then had no phone call, no message and no updates at all. The sofa just arrived. Luckily we were home, but we had to rush around moving our old sofa because nobody had bothered to let us know.

The sofa itself is really disappointing. There’s already a dip where you sit, and it feels really bouncy, like cheap materials have been used. For the money we paid, the quality is nowhere near what we expected.

The customer service has been just as bad. I made a complaint over a week ago and still haven’t had any response. I’ve called twice asking to speak to a manager, but apparently there isn’t one available. The staff just repeat the same thing and don’t actually answer the questions being asked.

Overall, there’s no communication, no organisation and no structure. From the sales process, to delivery, to trying to get help afterwards, the whole experience has been really disappointing and has ended up being a very poor service.

Great and helpful service from Natalie, Tracy & Donna at the Bolton store.
Very disappointed with the aftersales Central telephone service from Poltroon. 2 telephone call back calls totally ignored & never phoned us back.
Very pleased with all the txt messages regarding delivery and the crew delivering were excellent. Very pleasant & efficient and constantly kept us in touch regarding delivery time. Thank you to all those who have made our purchase a good experience. Now found out 16 gliders were failed to be put with our sofa when delivered so having to chase this up & cope with the inconvenience of phone calls,waiting to hear when these will be fitted & waiting in when they are fitted. Not happy about this as glides will be essential when our new carpet is being fitted.

What a disappointment.

I loved my leather suite when it finally arrived, but within just two weeks the leather where you sit was already looking worn and awful. Someone came out and put extra foam in the seat cushions, but it made no difference. It still looks terrible.

To top it all off, I got an email asking me to leave a review, but it wouldn’t let me post a 1-star review. I ended up having to use my husband’s email just to leave an honest review.

I definitely wouldn’t buy from here again. Save your money because you’ll only end up disappointed.

Absolutely shocking service. I was told my sofa would be delivered on the 18th, but nobody bothered to let me know it was actually out for delivery, so of course I wasn’t home. Now I’m expected to wait another 3 weeks because of your mistake. That’s completely unacceptable. Misleading information, terrible communication, and a complete waste of my time. Absolute joke of a company.

Terrible service – avoid this company.

They delivered the wrong colour sofa, and despite chasing them for the last six months, the issue still hasn’t been resolved. Every time I contact them, I’m told someone will “look into it” or “chase it up,” but nothing ever happens.

The customer service is completely unacceptable. They make empty promises, fail to follow through, and leave customers to do all the chasing. I’m now at the point of desperation and still don’t have the sofa I ordered.

I would strongly advise anyone considering buying from this company to think twice. Save yourself the stress and shop elsewhere.

Did not feel pressured or hassled by sales team. Information given by sales team then left to take time to make decisions. Sales person, Tariq was amazing, very knowledgeable and polite. Excellent customer service, can’t wait for Sofas to arrive

Very thorough and explained everything very well. Donna is a credit to your team. You have a fantastic range of sofas to choose from and nothing was too much trouble. Thanks!

Lovely service from Ben in the Middle brook store Bolton . He was very helpful not pushy and not rushed. Great selection of suites to meet our needs. Would highly recomend

From beginning to end super smooth and seamless transaction. Product price and service exemplary. Delivered on time and with so much care, rarely seen now adays.

From the showroom sales colleague to the delivery colleagues the process has been professional friendly service with regular update from selection to delivery date
On delivery quick friendly and tidy service

Excellent experience from all the staff at the store and the delivery team.
Kept informed regarding delivery times. Really pleased with our new corner suite.

All was delivered on time by two very pleasant men and all done in 20 minutes .

Let me look round without bothering me , when I asked about things the staff where very knowledgeable.

Delivery guys pulled their faces when I asked them to move my old sofa, but did it in the end.

Warm welcome left to look around and given plenty of advise when asked for it . And good advise on sofas we never thought to ask .returned week later and purchased 3 and 1 seater sofa

Really disappointed with the product and customer service in this place. We have received the wrong color very unhappy with the service, it is apparently our fault. How are we meant to know your code as a colour isn’t stated.
The sales lady put the wrong colour and now this won’t be rectified.

Such awful service they don’t care what they order as long as they get they are quids in. Very very angry at scs or poltrona sofas. They can stick there sorry right back up their backsides.

My living room doesn’t match! Unhappy with colour! Unhappy with the service. Steer right away from this store.

From walking into the store at Middlebrook Bolton I was given a warm welcome by Mandy.
I explained what I didn't want and she guided me through the range and took me to see a selection of sofas. I wasn't rushed even though it was very close to 8pm.
I had made my choice but wanted to go back the day after with my husband.
After a few minutes Mandy appeared and offered coffee while hubby & me checked out the different swatches.
Everything eent like clockwork.
Thank you Mandy @ Middlebrook Bolton. X

I have never in my life dealt with a manager who was as rude and unprofessional as this one. I called a few days ago to discuss my concerns, and the way she spoke to me was completely unacceptable. She had a serious attitude problem and made me feel as though my concerns were an inconvenience.

As a paying customer, I expect to be treated with respect, but that was certainly not the case. The manager really needs to improve the way she speaks to customers because no one should be spoken to in that manner.

I also purchased a discounted showroom sofa and was told that my new sofa would be delivered and my old one taken away. It was only after the purchase that I found out there was an additional charge for removing my old sofa. This was never explained to me beforehand.

I’m also left unsure whether my discounted showroom sofa comes with a one-year warranty because I haven’t been given clear information. Overall, I’m extremely disappointed with the customer service and the way my concerns have been handled.