poltronesofà - Bristol Imperial Reviews 

1,441
TrustScore 4.5 out of 5

4.6

Unit 6 The Junction Imperial Retail Park, Hartcliffe Way, BS13 7TJ Bristol, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We made two visits to the Bristol Imperial store and were welcomed very well. the first visit was to generally view what was available. We were helped by Joseph who was extremely helpful and was able... See more

Rated 5 out of 5 stars

Excellent assistance from Jack. Lots of helpful advice and information that helped us choose the right items for us. Very pleased.

Rated 5 out of 5 stars

The lady assistant, Clare, was so nice and helpful. I suggest giving her a rise. Very rare to find such a warm welcome from a store assistant. This lady knew her stuff. Hope the delivery service is th... See more

Rated 5 out of 5 stars

The showroom staff were informative and made my four visits really relaxed. I loved the selection of different colours and textures. This doesn’t seem to be promoted well on the advert?The little sof... See more


Company details

  1. Furniture Store

About poltronesofà - Bristol Imperial

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 6 The Junction Imperial Retail Park, Hartcliffe Way, BS13 7TJ, Bristol, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,441)

18,051 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great delivery team

Andrew and Huw called in advance, delivered within slot provided, carried everything inside and left boxed as requested.

Also gave me instructions on how to assemble as hadn't moved yet.

Top lads

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Popped in to scs today to see if they could help me with a sofa and chair, needed it to be delivered as soon as my house purchase gos through. Met Sam in there (hengrove store Bristol) a assistant i must say he was fantastic so helpful made my buying experience so nice. He was reassuring that I could change date to suit, and gave me all the help I needed. THANK you Sam nice to meet someone who is not pushy but knowledgeable and helpfull.

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Bristol Imperial Park

After a couple of different visits to see if I still liked the sofa I finally purchased it.....Sam from the imperial park Bristol branch was the perfect salesperson....he took me through all the different options for colour, material plus payment with much of patience after my many questions.....Sam is definitely an asset to this company

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Called into Bristol branch at Imperial…

Called into Bristol branch at Imperial Park and was greeted by Scott. We had a look around, no pressure to buy. Saw a sofa we’d liked but decided to look else where. Called back about an hour later and Scott remembered we were there earlier. Bought our sofa and arranged delivery after Christmas. The whole experience was dealt with professionalism and friendliness. Great team!

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased with my new sofa and…

Very pleased with my new sofa and recliner thank you and the two delivery men , they were very good and polite all the time and were very helfull , they were very helpfull towards me , as I had a kidney operation 10 days ago , they put my old recliner in my garden ready to be taken away by my brother to weekend to the tip , so i can say i am very pleased with everything yesterday

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great tracking

Great tracking, kept up to date with arrival time. Respectful on property, put together quickly, clean, tidy, professional and friendly. Thank you

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't have been better

On a boiling hot day, the two delivery lads worked so quickly and efficiently. It was quite a work out for them! Excellent service, excellent product. One very happy customer. Thank you.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Delivery day

I had a call from the guys in the morning giving me rough guide to time they would be with me, which they managed to arrive by.
Both guys were very polite and handled my new settee with great respect.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic from Start to Finish

* In store, salesman (Allan) was welcoming, polite, knowledgeable and friendly not pushy or overbearing. He gave you time to think and make choices. Excellent.
* The whole Sales team was very supportive.
* Delivery. The updated arrival time incredibly useful.
* The team was extremely efficient and worked well together.
* Each person had specific jobs to do and so the whole unloading and installing process was completed swiftly.
* Each member of the team was polite, friendly and courteous.

May 23, 2025
Unprompted review
Rated 2 out of 5 stars

Good afternoon.ive bought a sofa with…


Good afternoon.ive bought a sofa with you and it came with damage witch the guy came to sort today.
What I've got a problem with is that though his done all he can I'm now left with a permanent scar on it, so as a first time buyer I've not had the best of experience with the overall thing so I think I'm entitled to some sort of compensation for my upset, I'm not going to leave a review until I hear back from you.
Also I dont want my conversation to others be a bad one as that might put future customers off coming to scs,
I do hope you understand my upset.

April 16, 2025
Unprompted review
poltronesofà - Bristol Imperial logo

Reply from poltronesofà - Bristol Imperial

Good Afternoon Alice

Thank you for leaving a review.

I can see that you have previously left the same review. We have responded back to the original review.

As this is being dealt with on the previously review we would ask you kindly if you can delete this review.


Kind regards
Lucy - SCS Social Media Team

Rated 5 out of 5 stars

We hada great experiance attheBristol…

We hada great experiance attheBristol Imperial Park store- we went in to look dor a new 3 piece suite and we undecided what we were after, wehad a look around and were approached by a member of staff who asked if hecould help , At first we said we were just looiking and he was happy for us tojust browse not pushy at all . When we found a suite we liked he saw us sitting on it and approched us again . He sat down with us and went through everything
With us and was still not pushy at all. Thank you Scott for a lovely experiance instead of the normal stressful experianses we have had in the past.

April 25, 2025

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