Dealt with by Joe who gave us all the information as far as we were aware until we read our email upon returning home. Unfortunately he omitted to tell us the price of delivery for One chair. Whic... See more
Location
Switch location3-4 Cardiff Gate Retail Park, Dering Road, CF23 8NL Cardiff, Glamorgan,, GB
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See what reviewers are saying
Visited this shop recently and was welcomed straight away, everything explained, we were left to wander at our leisure and when we decided which sofa we would like Richard was extremely helpful and ex... See more
SCS sofa & furniture complaints group on facebook 14,000 members!!! Says it all .... My experience as a customer is that they are unprofessional I would advise everybody to avoid this company... See more
Company replied
Plenty of choices of sofas; lots of different configurations and materials - something for everyone. It was easy to order. Staff in store were helpful. Kept up to date via email and text. Delivery... See more
Company details
About poltronesofà - Cardiff
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
3-4 Cardiff Gate Retail Park, Dering Road, CF23 8NL, Cardiff, Glamorgan,, United Kingdom
- 0191 731 3300
4.6
Excellent
3K reviews
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The gentleman who served explained…
The gentleman who served explained everything in detail and gave us time and space to make up our minds . Also gave us other services that you offered .
June 11, 2026
Reply from poltronesofà - Cardiff
Ciao Anne,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us on your recent visit to store.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
We visited Cardiff Gate store and…
We visited Cardiff Gate store and greeted by Leighton.
He was very polite and informative about the sofas we have chosen.
Start to finish,a pleasant experience and we look forward to the delivery of our leather sofas.
June 13, 2026
Good experience
Made to feel welcome and salesperson very knowledgeable and informative of the products on sale.
June 13, 2026
Reply from poltronesofà - Cardiff
Good Afternoon Terence,
I hope you are well and thank you for your 4* review.
Its important to us that customers do feel welcomed into store so I am pleased to see that you had a positive experience on your recent visit.
If there’s anything we could have done different to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Great Sofas.
The time, knowledge and expertise shown by the staff. The range and quality of the sofas.
June 9, 2026
The staff were so friendly and…
The staff were so friendly and knowledgeable. There was no pressure which was nice too
June 4, 2026
Leather recliner sofa
Ordered a recliner leather sofa, did have a long delivery time but we were happy to wait. Sofa is lovely and good match to our suite. Delivery men were fab. Very happy with service.
June 3, 2026
Excellent experience
Staff were very helpful and the lady who served me, Kim was brilliant she knew everything about the settee and chair I wanted and made purchasing very easy,I would definitely recommend a visit.
June 2, 2026
Very quick and efficient delivery by…
Very quick and efficient delivery by delivery men.
Tracking system is useless.
It first said 7ish,then changed continuously,eventually 11ish.
June 3, 2026
Very helpful staff without pressuring…
Very helpful staff without pressuring the customer
May 29, 2026
I’m going to make this short and sweet…
I’m going to make this short and sweet the whole experience from start to finish was bloody marvellous
May 30, 2026
The two delivery men were excellent and…
The two delivery men were excellent and efficient thank you
May 30, 2026
Amazing place to buy furniture.
Leighton who looked after me while I was in your Cardiff Gate Store was very helpful and knowledgeable. He wasnt pushy and allowed me to wander through the store browsing and answering questions I had. He was probably the deciding factor when it came to my choice of store. Also the different furniture that could be matched with the various material available was another deciding factor.
May 23, 2026
Very helpful in store
May 23, 2026
The member of staff was very friendly…
The member of staff was very friendly and helpful very good service.
May 20, 2026
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