I had a settee delivered to my address which was 4 hrs late from the time I was given . My sister had a chair delivered which was an hour and a half late .
I know they are busy but the most frustrating thing about it is there was no communication to say they would be late . Your just left waiting and waiting . It would have been good if they phoned to say they were going to be so late especially 4 hrs . Not good

The advisor, Kim, was very knowledgeable, professional and took time to allow us to make decisions providing clear advice when necessary. Not pushy and gave us space to make decisions, and not rushing us.

We were given the time and freedom to take our time choosing and did not feel pressured. When we had made our choice the member of staff helping us could not have been more helpful

The delivery guys were impeccable and could not fault them at all they kept me in touch where they were an how long they would be to deliver my sofa. But unfortunately the sofa was scratched and the 1 leg on the chaise lounge would not screw in and the delivery guy said he would report this and someone would contact me. So was looking forward to seeing my new sofa but the above has unfortunately spoiled my experience of having a new sofa .

Richard from cardiff is a great sales man & very honest.. nothing was to much trouble ..
He went through all the sizes .. prices .. colours.. insurance if needed... & all the different extras we could have if we wanted.. very smart team .. lovley & clean shop great variety 👌

Very helpful polite and had the patience of a saint having to give us prices on furniture while we kept changing our minds

Friendly, professional and very helpful, good choice, good quality, great deals. Joseph was very happy to answer all my questions and show me all the different options. He was extremely helpful.

We had a great experience with poltronesofa, staff were very knowledgeable and clearly explained and gave suggestions on the sofa

Customer service was superb waiting to see if the product is as good

When entering the store myself and my husband were made to feel really welcome,we were given lots of advice regarding the furniture.
We spent some time looking around such a big choice before deciding to purchase .

the young man from bridegend was very helpful and nothing was to much trouble for him

The moment we entered the Cardiff Gate store Anthony eas imformative and extremely helpful. I knew we would be leaving with a sofa on order. Excellent service and looking forward to receiving our beautiful sofa.

So far my experience has been very good Staff friendly and very knowledgeable. Hopefully we will receive or oder on time which should be in four months.

Sales person very helpful and good knowledge of your product

The experience in store was excellent, v friendly let us take our time, whilst offering sound advice in regards to the sofa we were buying.
We haven’t as yet received it so I cannot comment on the delivery service.

Excellent service from the whole team

I have ordered custom made sofa in October 2025. Got it delivered in Fabruary 2026. Once the furniture got delivered I have noticed the backrests being very visibly not in line (both vertically and horizontally) with the seats. I have filled the online form straight away reporting the issue with all the photos etc. They sent the technician, who came over, checked the issue and stated he could not do much as this is the manufacturing fault - backrest lever was fitted off line comparing to the other one. He tried if the bolts are fitted well and that was it. Few weeks passed, no email, no phone call from ScS. I decided to give them a ring. I was told the complaint was closed and that the technician has fixed the problem. That of course was not the case and they told be they will check it and get back to me. I waited a week - nothing. Zero attempts of contact. Called them again, April the 8th - I got provided the link I have used first time to report the issue... Filled it up again and sent through, but I expect exactly the same going in circles experience. What a joke.

Found the service a bit confusing. Popped in to the Pontprennau store but couldn't order because of a medical issue. I did see a sign on a sofa I wanted saying 2 week delivery, when I ordered online the next day, I was quoted 3 1/2 months in a follow up call from SCS. I bit the bullet but then they found one in their distribution centre and received it within 5 days. Delivery team were very good. I assume the 2 weeks delivery was for the display item, but a lady sales exec did confirm it was only 2 weeks, not mentioning that most sofas are made to order and take longer.

If I could rate 0 I would! We purchased a sofa in store on 27th November 2025, and the sofa we purchased and paid the deposit for had both power recliners and charging ports. Further to 6th March 2026, our sofa got delivered and it arrived with no power recliners or charging ports, but everything else to suggest it should have. Even the delivery people questioned why it hasn’t got the power ports.

We then visited the store on 7th March to try and get this resolved, and the store manager was very condescending and also very dismissive of the problem, we were told it’s our fault and that they will not be doing anything at all about it to resolve the issue. We have now been left with a sofa we did not order and no sight of it being resolved.

I will NEVER purchase a sofa from ScS again, and I will also be advising every I know to not look at purchasing one from here. It’s a lot of money to lose out on when you don’t get the product that you ordered and are very excited to receive.

I have emailed customer services to try and get this resolved as the store were not having none of it.

Super disappointed and upset.