poltronesofà - Chester Reviews 

1,675
•
TrustScore 4.5 out of 5

4.6

2B Greyhound Retail Park, Greyhound Park Road, CH1 4QG Chester, Cheshire,, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

Our experience was great we were welcomed as soon as we walked through the door and Tristan was very informative and very easy to talk to he explained everything about the furniture we liked and exp... See more

Rated 5 out of 5 stars

Called in the shop just by chance as I was going to put an order into IKEA next door. Immediately saw the three seater leather sofa. Liked the look and the sale reduction made it very attractive. Ver... See more

Rated 5 out of 5 stars

Greeted by a member of staff who explained the shop layout, furniture and fabrics etc. then left us to peruse. Plenty of choice. The lady continued to check with us occasionally without being pushy. P... See more

Rated 5 out of 5 stars

Really helpful staff who were knowledgable about the products. We didn’t feel rushed despite them having some staff off that day and young lady who helped us was excellent. We are looking forward to g... See more


Company details

  1. Furniture Store

About poltronesofà - Chester

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 2B Greyhound Retail Park, Greyhound Park Road, CH1 4QG, Chester, Cheshire,, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,675)

20,472 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company

Lovely helpful sales man. Efficient ordering and delivery. Earlier delivery than expected but great communication. Men delivered within the time frame they had given us. Very friendly and efficient in bringing the sofas in the house. Excellent company and love the sofas

June 16, 2026
Rated 4 out of 5 stars

Polite and precice

Polite and precice. I did raise concern about the stitching quality and how the back flap going towards floor looked bad. I was given a leaflet and told to complain in 30 days

June 10, 2026
poltronesofà - Chester logo

Reply from poltronesofà - Chester

Ciao Catherine,

I hope you are well and thank you for your review.

I am sorry to see that you have concerns with your furniture following your delivery.
You can report this to our aftercare team right away and do not need to wait 30 days. We would ask that you submit this via our online contact form on the link provided below.

https://enquiries.scs.co.uk/

This allows us to obtain all of the relevant information and fully review this for you.

I will also pop you the link over in an email.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Great service when buying

Original went in on may bank holiday, service was great staff amazing explained in detail about the sofas i like.
Then I went back few weeks later after deciding between sofas. Same staff helped me. As soon as I said the sofa the colour etc. It took about 20mins and it was all done and bordered very fast very efficient. No hassle.

June 6, 2026
Rated 5 out of 5 stars

The whole process from purchase to…

The whole process from purchase to delivery was really good and received food communication throughout. The delivery drivers where very professional attentive and polite A+ took good care in my property and took all packaging away ... Only point is that I feel the company should allow slightly more time per delivery to allow the drivers to be on the top still at the end of the day

June 7, 2026
Rated 4 out of 5 stars

Comfy furniture

Comfy furniture, waiting for technician to fix the sofa.

June 2, 2026
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Reply from poltronesofà - Chester

Ciao Mrs Healy,

I hope you are well and thank you for your 4* review.

We are pleased that overall you had a positive experience.

I am sorry that there was an issue with the connecting clip and can see that a technician has attended and this has now been resolved.
I apologise for any inconvenience this may have caused.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Great instore service & ordering…

Great instore service & ordering process, delivered on time within the time frame stipulated. Furniture was unpacked built & demonstrated before we gave it the once over for obvious defects. All packaging was taken away by delivery guys too 👍

May 31, 2026
Rated 4 out of 5 stars

Jack was very knowledgable about the

Jack was very knowledgable about the
Various furniture pieces we looked at and
Helped us choose the right suite for us.

May 28, 2026
poltronesofà - Chester logo

Reply from poltronesofà - Chester

Ciao Ronald,

We appreciate your feedback and thank you for taking your time to leave us a review.

I am happy to hear that the Sales Advisor helped you in selecting the perfect Suite for you and that your shopping experience with us here at Poltronesofà has been a positive one.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content

Kind Regards

Lauren - Poltronesofà at ScS
Social Media Team

Rated 3 out of 5 stars

Not as professional as the sales man

They where ok, in and out in 15 mins.
We tidied up all the bits of packing and checked the recliners worked ok as they drove off 😀

May 27, 2026
poltronesofà - Chester logo

Reply from poltronesofà - Chester

Ciao Paul,

I hope you are well.

Thank you for taking the time to leave us your review and for the feedback regarding your experience.
We appreciate your comments and are sorry that the crew did not provide the same level of service that you received in store.
I will certainly pass on your comments to our Distribution Centre, to help us improve moving forward.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

We had such a wonderful time with…

We had such a wonderful time with Hannah! From the moment we stepped into the store. She greeted us with such genuine warmth. Hannah knew everything we needed to know about the suites in store. She gave us great advice and because of that, because of Hannah, we were fully committed to buying a suite from the store, it was just a question of which one. We selected a beautiful suite and left the store feeling so well looked after. Thank you Hannah. We miss you already. Also, the coffee was awesome!

May 6, 2026
Rated 5 out of 5 stars

The salesman was helpful in finding the…

The salesman was helpful in finding the right sofa for my needs.
Once purchased the salesman gave me an idea of the timeframe for delivery.
Then received a message to give me a provisional delivery date however I was easily able to rearrange it for a more convenient date. The day before I was given a time frame and On the day I was kept updated with the time of delivery and was able to track the drivers as they were on their way.

May 16, 2026

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