From the moment we walked in, the team were so welcoming, friendly, and happy to help. Jack took the time to help us choose the best option (mine, not my husband’s! 😄) and even arranged to source the chair we wanted from another store. Fantastic customer service from start to finish. Great store and an amazing team!

The delivery guys where pleasant and took good care when unpacking the order leaving no mess.

Excellent service, Tristan went out of his way to find exactly what we wanted from the vast range of material . There was no pressure sales just good advice in a warm and friendly but professional manner. Can’t wait to get our sofas when they are delivered

Arrived on time plenty of communication from the delivery team very pleasant helpful and friendly when they arrived all in all a great experience

I ordered 2 lounge chairs and found there was so many colours and materials you could choose from it was amazing the range you had to choose from. I was given a delivery date but they notified me they had arrived for delivery early. Delivery was spot on time and the delivery guys so nice and helpful. I am really pleased with the material and colours they coordinate amazingly with other furniture in the room. Would definitely go back in the future.

Sofa was delivered within the timescale. Delivery process was excellent throughout, from the original communication to set up in my home. Thank you.

From day one with Jack in chester shop -to delivery on 13th July- everything went accordingly to plan -george& Peter delivery men were excellent & helpful -messages along the way were good & precise

Martin and Mark were very friendly and very helpful,
Brought everything into the house carefully and took all the packaging with them . They explained how everything worked before they went .

If i could have left a Zero Star rating I would off.
On eof teh worst customer experiences I have ever had to deal with and what it has taught me is NEVER TO PURCHASE ANYTHING FROM Poltronsofa agaain.
Now the in store experience was good and I cant fault them but its the delivery service that completely let this down. Starting ith being told I needed to explain myself and why and couldn't take the original delivery slot and then being refused an alternate date. Finally agreeing that anytime after 2 would be ok as i would be home. NONE of these messages were acted upon or sent to the delivery depot as confirmed by teh depot manager. Every time you call the number you select cal me back and its around 2 hours later.
And then the call operator cuts you off and doesn't bother to call you back so its once again call the number and wait to be called back. Then when asking to speak to a customer services manager being refused again and then told it would be close to another 2 months before they could deliver the sofa. I ended up going back to store ready to cancel my order as I had had enough of the really poor service and thsi is not a one off it was every time I called. Thankfully the store manager in the space of less than 5 mins sorted it out and re-arranged delivery.

BUT I WILL STILLNEVER USE THE SCS / Poltronesofa again

The delivery was early so all good there , the delivery drivers kept me informed of the expected time , they were really good with the delivery to my chosen room , unpacked it and were very pleasant and easy to talk to.
The only thing that stopped it being a 5 star is they forgot to leave the cleaning pack. The store is sending one out to correct this so problem solved soi suppose its really a 4.5 star rating .

The purchasing process was good. The waiting time before delivery was excessive. The delivery of the sofa was carried out by delivery operatives in an efficient and careful manner.
Excellent delivery operatives.

Great service and communication right up to the delivery excellent

On line very disappointing service my order was not coming so I went into Poulton shop and the service was amazing I would give them 5 stars

Hannah in Chester was thoroughly professional from start to finish. Very knowledgeable about her products, a very relaxed style of selling, she asked lots of questions without being over bearing. It is clear from our experience that she enjoys her role and dealing with customers. She is a credit to the business as are the rest of the team. We look forward to receiving our sofas. We had the previous day spent some time at a competitor and were actually returning to make a purchase. So glad we detoured into Poltron. Thank you for a very pleasant experience. Jayne & Huw

Very helpful - good prices and good display of sofas

From entering the Chester store we were greeted by pleasant young man Jack, he was very helpful and polite, what I really appreciate more is we were not pestered which is a big put off to me,
Jack was great and was happy to purchase from him 5* Jack for being so professional and polite.
Jean and John

Superb service from the lady in the store to the lads who delivered my settee would highly recommend

Installation was quick and staff were helpful and explained how they work.
Although the lead time was quite long they are worth the wait and we are looking at ordering another sofa

No problems