Poltronesofa - Chester Reviews 1,565

TrustScore 4.5 out of 5

4.5

2B Greyhound Retail Park, Greyhound Park Road, CH1 4QG Chester, Cheshire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We visited our local store on the Greyhound Park Chester having visited a number of other sofa stores. The team were welcoming and helpful. Leaving us to look freely but letting us know they were t... See more

Rated 5 out of 5 stars

The salesman was helpful in finding the right sofa for my needs. Once purchased the salesman gave me an idea of the timeframe for delivery. Then received a message to give me a provisional delivery... See more

Rated 3 out of 5 stars

Customer care was great, helpful and informative but I was disappointed when the store wouldn't honour my armed forces discount, the main reason I went to SCS. I quoted the SCS Web info on the discoun... See more

Company replied

Rated 5 out of 5 stars

We had such a wonderful time with Hannah! From the moment we stepped into the store. She greeted us with such genuine warmth. Hannah knew everything we needed to know about the suites in store. She g... See more


Company details

  1. Furniture Store

About Poltronesofa - Chester

Written by the company

Poltronesofa

Visit Poltronesofa

Poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.

Written by the company


Contact info

  • 2B Greyhound Retail Park, Greyhound Park Road, CH1 4QG, Chester, Cheshire,, United Kingdom

  • 0191 731 3300

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

The young lady was so very helpful and…

The young lady was so very helpful and polite,it was a very hot day so she gave us some water from the fridge .she gave us the colour swatch so I could see all that was available.i am very happy with the service and would recommend this store to my friends .
Thank you .Christine .

May 30, 2026
Rated 4 out of 5 stars

Jack was very knowledgable about the

Jack was very knowledgable about the
Various furniture pieces we looked at and
Helped us choose the right suite for us.

May 28, 2026
Poltronesofa - Chester logo

Reply from Poltronesofa - Chester

Ciao Ronald,

We appreciate your feedback and thank you for taking your time to leave us a review.

I am happy to hear that the Sales Advisor helped you in selecting the perfect Suite for you and that your shopping experience with us here at Poltronesofà has been a positive one.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content

Kind Regards

Lauren - Poltronesofà at ScS
Social Media Team

Rated 3 out of 5 stars

Not as professional as the sales man

They where ok, in and out in 15 mins.
We tidied up all the bits of packing and checked the recliners worked ok as they drove off 😀

May 27, 2026
Poltronesofa - Chester logo

Reply from Poltronesofa - Chester

Ciao Paul,

I hope you are well.

Thank you for taking the time to leave us your review and for the feedback regarding your experience.
We appreciate your comments and are sorry that the crew did not provide the same level of service that you received in store.
I will certainly pass on your comments to our Distribution Centre, to help us improve moving forward.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

We had such a wonderful time with…

We had such a wonderful time with Hannah! From the moment we stepped into the store. She greeted us with such genuine warmth. Hannah knew everything we needed to know about the suites in store. She gave us great advice and because of that, because of Hannah, we were fully committed to buying a suite from the store, it was just a question of which one. We selected a beautiful suite and left the store feeling so well looked after. Thank you Hannah. We miss you already. Also, the coffee was awesome!

May 6, 2026
Rated 5 out of 5 stars

The salesman was helpful in finding the…

The salesman was helpful in finding the right sofa for my needs.
Once purchased the salesman gave me an idea of the timeframe for delivery.
Then received a message to give me a provisional delivery date however I was easily able to rearrange it for a more convenient date. The day before I was given a time frame and On the day I was kept updated with the time of delivery and was able to track the drivers as they were on their way.

May 16, 2026
Rated 5 out of 5 stars

Happy Customer

We visited our local store on the Greyhound Park Chester having visited a number of other sofa stores. The team were welcoming and helpful. Leaving us to look freely but letting us know they were there for advise.
Having found the sofa for us Steven the manager was on hand to go through all the fabric, colour options and delivery time scale. He was most helpful and at no time did we feel pressured to buy.
A sofa is such an important purchase for any home when you think how much time is spent sat watching TV or reading and we are looking forward to taking delivery.
Very happy with the purchase process.

May 14, 2026

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