I had my heart set on a new sofa ❤️ We visited the store at Chester Greyhound Retail Park. From start to finish we had an incredible experience with Tristan. He was Welcoming, informative and very... See more
Location
Switch location2B Greyhound Retail Park, Greyhound Park Road, CH1 4QG Chester, Cheshire,, GB
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A great service from first going into the store and choosing our sofa until taking delivery. The staff were friendly, helpful and knowledgeable. We were kept updated as delivery neared and on the d... See more
We can't thank Tristan enough for helping us with choosing our perfect sofa! There was so many different material and colour options that took us time to choose our preference and Tristan was extreme... See more
From visiting store choice excellent and member of staff very helpful and knowledgeable, exlplaining allocations available. Delivery process very good, team were polite and professional. All packagi... See more
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Company details
About poltronesofà - Chester
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
2B Greyhound Retail Park, Greyhound Park Road, CH1 4QG, Chester, Cheshire,, United Kingdom
- 0191 731 3300
4.6
Excellent
2K reviews
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Jack was a very helpful salesperson
Jack was a very helpful salesperson, and answered all questions.
May 16, 2026
The whole process from purchase to…
The whole process from purchase to delivery was really good and received food communication throughout. The delivery drivers where very professional attentive and polite A+ took good care in my property and took all packaging away ... Only point is that I feel the company should allow slightly more time per delivery to allow the drivers to be on the top still at the end of the day
June 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from poltronesofà - Chester
Ciao Mrs Healy,
I hope you are well and thank you for your 4* review.
We are pleased that overall you had a positive experience.
I am sorry that there was an issue with the connecting clip and can see that a technician has attended and this has now been resolved.
I apologise for any inconvenience this may have caused.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Great instore service & ordering…
Great instore service & ordering process, delivered on time within the time frame stipulated. Furniture was unpacked built & demonstrated before we gave it the once over for obvious defects. All packaging was taken away by delivery guys too 👍
May 31, 2026
Jack was very knowledgable about the
Jack was very knowledgable about the
Various furniture pieces we looked at and
Helped us choose the right suite for us.
May 28, 2026
Reply from poltronesofà - Chester
Ciao Ronald,
We appreciate your feedback and thank you for taking your time to leave us a review.
I am happy to hear that the Sales Advisor helped you in selecting the perfect Suite for you and that your shopping experience with us here at Poltronesofà has been a positive one.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content
Kind Regards
Lauren - Poltronesofà at ScS
Social Media Team
Staff brilliant explained everything…
Staff brilliant explained everything about the products and company.Had plenty of time for us nothing was too much trouble,superb
May 27, 2026
Very good and helpful staff
Very good and helpful staff. They explained everything clearly and answered any questions we had.
May 27, 2026
Not as professional as the sales man
They where ok, in and out in 15 mins.
We tidied up all the bits of packing and checked the recliners worked ok as they drove off 😀
May 27, 2026
Reply from poltronesofà - Chester
Ciao Paul,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
We appreciate your comments and are sorry that the crew did not provide the same level of service that you received in store.
I will certainly pass on your comments to our Distribution Centre, to help us improve moving forward.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Very friendly and helpful staff who…
Very friendly and helpful staff who were knowledgeable about their products
May 10, 2026
Very efficient and tidt
May 21, 2026
The delivery drivers were very polite…
The delivery drivers were very polite and efficient
May 23, 2026
We had such a wonderful time with…
We had such a wonderful time with Hannah! From the moment we stepped into the store. She greeted us with such genuine warmth. Hannah knew everything we needed to know about the suites in store. She gave us great advice and because of that, because of Hannah, we were fully committed to buying a suite from the store, it was just a question of which one. We selected a beautiful suite and left the store feeling so well looked after. Thank you Hannah. We miss you already. Also, the coffee was awesome!
May 6, 2026
The salesman was helpful in finding the…
The salesman was helpful in finding the right sofa for my needs.
Once purchased the salesman gave me an idea of the timeframe for delivery.
Then received a message to give me a provisional delivery date however I was easily able to rearrange it for a more convenient date. The day before I was given a time frame and On the day I was kept updated with the time of delivery and was able to track the drivers as they were on their way.
May 16, 2026
I recommend to all friends
I recommend to all friends, amazing product and service from all staff.
May 15, 2026
Regular updates on delivery schedule
Regular updates on delivery schedule. Delivered on time and quickly installed
May 15, 2026
Great correspondence and the two men…
Great correspondence and the two men who delivered where amazing , nothing troubled them and super friendly
May 10, 2026
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