A great service from first going into the store and choosing our sofa until taking delivery. The staff were friendly, helpful and knowledgeable. We were kept updated as delivery neared and on the d... See more
Location
Switch location2B Greyhound Retail Park, Greyhound Park Road, CH1 4QG Chester, Cheshire,, GB
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See what reviewers are saying
We can't thank Tristan enough for helping us with choosing our perfect sofa! There was so many different material and colour options that took us time to choose our preference and Tristan was extreme... See more
From visiting store choice excellent and member of staff very helpful and knowledgeable, exlplaining allocations available. Delivery process very good, team were polite and professional. All packagi... See more
Company replied
First time into store (Chester), we were welcomed and asked if we had been before, Tristan introduced himself and explained how things worked, fabrics/ delivery etc. We browsed and Tristan checked in... See more
Company details
About poltronesofà - Chester
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
2B Greyhound Retail Park, Greyhound Park Road, CH1 4QG, Chester, Cheshire,, United Kingdom
- 0191 731 3300
4.6
Excellent
2K reviews
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Chester store …
From entering the Chester store we were greeted by pleasant young man Jack, he was very helpful and polite, what I really appreciate more is we were not pestered which is a big put off to me,
Jack was great and was happy to purchase from him 5* Jack for being so professional and polite.
Jean and John
June 7, 2026
Superb service from the lady in the…
Superb service from the lady in the store to the lads who delivered my settee would highly recommend
July 2, 2026
Delivery staff were quick
Installation was quick and staff were helpful and explained how they work.
Although the lead time was quite long they are worth the wait and we are looking at ordering another sofa
July 1, 2026
No messing about set up my settle up…
No messing about set up my settle up polite very happy
June 30, 2026
Excellent customer service
Excellent customer service. The staff were very welcoming, polite, helpful and not overbearing. The store was well set out with enough room to experience the furniture fully.
June 27, 2026
Very professional service and good…
Very professional service and good delivery staff , very pleased with the quality 👌
June 26, 2026
Nice and relaxed now sales pressure
Nice and relaxed now sales pressure.
Bought 2 sofas
Very happy.
June 27, 2026
It was great.
June 23, 2026
Well laid out shop
Well laid out shop
Able to browse
Helpful advice given ie price comparison and options offered
Relaxed shopping experience
Nice cup of coffee
June 19, 2026
Good selection and found just what I…
Good selection and found just what I wanted in the Chester shop. Very helpful staff (Tristan ) no pressure selling.
June 19, 2026
Excellent company
Lovely helpful sales man. Efficient ordering and delivery. Earlier delivery than expected but great communication. Men delivered within the time frame they had given us. Very friendly and efficient in bringing the sofas in the house. Excellent company and love the sofas
June 16, 2026
Great customer services
Great customer services, not too pushy and allowed us time to browse. Simple to order.
Good selection of colours and styles.
June 12, 2026
All Very pleasant staff nothing too…
All Very pleasant staff nothing too much trouble. Great experience buying a sofa from them.
June 15, 2026
May use AI-assist with repliesRead more
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Polite and precice
Polite and precice. I did raise concern about the stitching quality and how the back flap going towards floor looked bad. I was given a leaflet and told to complain in 30 days
June 10, 2026
Reply from poltronesofà - Chester
Ciao Catherine,
I hope you are well and thank you for your review.
I am sorry to see that you have concerns with your furniture following your delivery.
You can report this to our aftercare team right away and do not need to wait 30 days. We would ask that you submit this via our online contact form on the link provided below.
https://enquiries.scs.co.uk/
This allows us to obtain all of the relevant information and fully review this for you.
I will also pop you the link over in an email.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Great service when buying
Original went in on may bank holiday, service was great staff amazing explained in detail about the sofas i like.
Then I went back few weeks later after deciding between sofas. Same staff helped me. As soon as I said the sofa the colour etc. It took about 20mins and it was all done and bordered very fast very efficient. No hassle.
June 6, 2026
Jack was a very helpful salesperson
Jack was a very helpful salesperson, and answered all questions.
May 16, 2026
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