Surprisingly good. Sales people who know what they are talking about; efficient delivery. The central call centre can take some getting hold of when the dreaded “agents are helping other customers”

Excellent service from start to finish,thank you

Easy relaxed approach and staff were informative and very helpful.

They arrived when they said and assembled the sofa. Great team polite and curious, couldn't have been better.

Upon arrival, they where friendly and approachable. Good conduct. Showed me around with lots of good energy. Keep it up.

Every one was so helpful and pleasant

The service was exemplary from a man who was on his first day of employment. He was polite, patient and extremely helpful. His supervisor was helpful and was gently overseeing the process without being intrusive.

I visited SCS at Gallagher Retail Park, Coventry. Alison was really helpful. She met me at the door and demonstrated the working of the sofa which suited me. I wanted my family to be with me for the purchase and returned with them. I felt I wanted to ask for Alison when I returned.

The service was great.
They set up the whole sofas without help from us.
It was a luxurious experience and the staff was great.

The whole process (order, delivery) was managed professionally and quick.
The item is arrived in excellent conditions, and the delivery team assembled it in less than 20min

From purchase through to delivery this has been really straightforward.

Alyson was a very helpful and extremely patient salesperson

Delivery was very smooth with great communication through SCS Distribution and actual delivery by 2 very helpful guys, Blair and Paul.

We are very happy with our new furniture and have received excellent Customer Services throughout - thank you

Welcomed on arrival with a good explanation of what is available. Friendly throughout with discussion about choices. Left alone to browse which is what I like but knowing that when I needed information he was available. Really good knowledge of products. Very helpful and altogether a good experience. Hopefully when I get my furniture I will be happy with my choice

Very good service. Gentleman who dealt with us was very helpful

Good service on purchase,pre delivery and delivery.
I have to commend your delivery team (Kieran & Simon) who were very accommodating and dealt well with the difficult delivery process.

I was served by a lady called Ashleigh. She was extremely friendly and helpful (other staff did smile and say hello) but Ashleigh put so much time and effort into helping me find the right sofa, with the correct additional functions that I would benefit from. She also took the time to talk about my room layout and size so we could figure out what would look and work best.
Her knowledge of the sofas on offer, functions, fabrics and colours available was so in depth.
I didnt feel any pressure from her at all and she didn't rush me.
I didnt buy on the first day I went in, I went home to think and look at all the information I was provided with. I went back into the store four days later where I was greeted by Ashleigh again.
Although I went in with the purpose to buy, Ashleigh still went over all the details of functions, fabrics and colours again to ensure I was happy and that everything would be perfect for me.
I couldn't have asked for more from her.
The sofas available were amazing and I loved all the additional features like the built in massager, heat, speakers and lights.
I cant wait for my sofas to arrive.

Someone knowledgeable to serve me, as soon as I arrived in the store, and knowing exactly what I want.

The only downside is waiting until August for my new furniture, I am sure it's worth waiting to get the sofa I set my heart on, than to go elsewhere and not get what you really want.

From the moment we walked through the door we were greeted with a friendly smile and an offer of assistance. We were able to look and try to our leisure and then Alison was able to walk us through all the different sofas using her handy Ipad! Really great experience in a nice environment. Made the sofa buying process extremely smooth