Welcomed on arrival with a good explanation of what is available. Friendly throughout with discussion about choices. Left alone to browse which is what I like but knowing that when I needed information he was available. Really good knowledge of products. Very helpful and altogether a good experience. Hopefully when I get my furniture I will be happy with my choice

Very good service. Gentleman who dealt with us was very helpful

Good service on purchase,pre delivery and delivery.
I have to commend your delivery team (Kieran & Simon) who were very accommodating and dealt well with the difficult delivery process.

I was served by a lady called Ashleigh. She was extremely friendly and helpful (other staff did smile and say hello) but Ashleigh put so much time and effort into helping me find the right sofa, with the correct additional functions that I would benefit from. She also took the time to talk about my room layout and size so we could figure out what would look and work best.
Her knowledge of the sofas on offer, functions, fabrics and colours available was so in depth.
I didnt feel any pressure from her at all and she didn't rush me.
I didnt buy on the first day I went in, I went home to think and look at all the information I was provided with. I went back into the store four days later where I was greeted by Ashleigh again.
Although I went in with the purpose to buy, Ashleigh still went over all the details of functions, fabrics and colours again to ensure I was happy and that everything would be perfect for me.
I couldn't have asked for more from her.
The sofas available were amazing and I loved all the additional features like the built in massager, heat, speakers and lights.
I cant wait for my sofas to arrive.

Someone knowledgeable to serve me, as soon as I arrived in the store, and knowing exactly what I want.

The only downside is waiting until August for my new furniture, I am sure it's worth waiting to get the sofa I set my heart on, than to go elsewhere and not get what you really want.

From the moment we walked through the door we were greeted with a friendly smile and an offer of assistance. We were able to look and try to our leisure and then Alison was able to walk us through all the different sofas using her handy Ipad! Really great experience in a nice environment. Made the sofa buying process extremely smooth

Service was excellent.

Excellent service at store and arranged a quick delivery.
Delivery was on time.
Great product and good value for money. Got this for my elderly dad, He's really happy with it.

Went to have a look at the sofa sale, found one perfect for our living room. The saleswoman Ashleigh was brilliant, and helped us customise the sofa and then go through the finance process. Very smooth process and relaxing atmosphere.

We had visited the store to look at buying a reclining armchair. We had a warm welcome from the team on entering the store. Alyson was very helpful showing me the chairs she thought would be suitable for me, as I am quite short. She was very knowledgeable and helped me to use the recliner, lumbar and headrest functions. She also went through the array of colours and fabrics to choose from. As this was the first shop I had looked at I didn't buy that day. Alyson emailed me the details of the chair I had liked the most. I returned the following week. I was pleased that Alyson was there and she took me back to the chair I had liked. She took me through the ordering process and explained everything clearly. I felt fully supported and appreciated her advice and guidance.
My daughter and son-in-law who came with me also ended up ordering two settees with Alyson!
They also appreciated her excellent customer service and time spent with us all.
Highly recommend the shop, the fabulous choice and the customer service.

I am happy and good company thanks

Good Communication regarding delivery.!
Delivery was good and staff polite...
Only one small thing.... Although a picture was taken of my front door, I did not expect pictures taken of my hall way and lounge area where settee was placed. Did not see the necessity of that.

Very pleasant and helpful member of staff assisted us.
The sofa we wanted to look at wasn’t in stock at the showroom but we were shown a very similar one to try out.
We decided on our original choice and Russell was very patient while we decided on what colour leather to choose.
It was a very long journey to the Coventry store having to take 4 buses there and 4 back but after the service received we felt it was worth it.

Helpful staff nothing to much trouble found what we wanted easy ordering

They are friendly and communication is perfect, they delivered my sofa on the exact date and time

The staff were very friendly and the staff were very knowledgeable

Ashleigh was the person who served me & actually help me make a better choice than my own.... She made me feel very welcome & at ease... I couldn't thank her enough.