In store experience was great every time I went in and store is lovely. Staff were excellent in Coventry Communications regarding delivery were precise and timely. Delivery service was punctual,... See more
Location
Switch locationGallagher Retail Park, Stoney Stanton Road, CV6 5QE Coventry, Warwickshire,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What an amazing experience from start to finish! The lady who served us today truly went above and beyond. She was so welcoming, friendly, and incredibly helpful, making us feel completely at... See more
The people in the store were good, as were the delivery people. My only complaints are that I had one delivery slot cancelled. Fortunately I hadn't got rid of my old sofas, otherwise I would have be... See more
Company replied
Russ very friendly and welcoming. Old school salesman with no pressure tactics and honest form the outset. A credit to the company. Only disappointing thing for us is the lead time on the sofas which... See more
Company details
About poltronesofà - Coventry
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Gallagher Retail Park, Stoney Stanton Road, CV6 5QE, Coventry, Warwickshire,, United Kingdom
- 024 7670 7020
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service,great advice lovely…
Excellent service,great advice lovely furniture really good ideas for use of space things I hadn't realised I could get all in all great experience.
April 20, 2026
Ashleigh was fantastic
Ashleigh was fantastic very informative, friendly and helpful and absolute credit to your company.
April 21, 2026
Helpful and knowledgeabe…
Friendly very helpful and knowledgeable staff. A very positive experience. No pushy salesperson but very attentive to questions.
April 20, 2026
Great choice and great service
We received a very warm welcome and the selection of sofas and covers was amazing.
We were given expert advice from the sales team on choices and payment options
April 6, 2026
we were made to fell welcome as soon as…
we were made to fell welcome as soon as we arrived in store
April 17, 2026
Russell at the store in Coventry was…
Russell at the store in Coventry was very helpful and made the whole process very smooth
April 19, 2026
Thomas helped us chose the couch we…
Thomas helped us chose the couch we wanted. So patient with no pressure to buy.
April 16, 2026
Very happy with the service received
Excellent sales and follow up support from Tom at Coventry Gallagher Retail Park SCS. He was patient, helpful, knowledgeable and professional.
The delivery was exceptional, they respected our property and the set up was quick and professional.
Happy with the quality and comfort of the 3 piece suite.
All round 5* service
February 6, 2026
Unprompted review
Came on time very pleasant delivery…
Came on time very pleasant delivery drivers
March 7, 2026
Unprompted review
Russell J - ScS coventry
Russell J provided an excellent experience from start to finish. He clearly knew his job very well and explained everything confidently and professionally. He was kind, empathetic, and extremely patient, taking the time to understand our needs without making us feel rushed or pressured. His approach made the whole process smooth and comfortable, and we felt well looked after throughout.
March 4, 2026
Unprompted review
⭐️⭐️⭐️⭐️⭐️
Great, knowledgeable service in store and chatty friendly delivery drivers. Happy customer & love our new sofa, thank you x
March 2, 2026
Unprompted review
A lovely couple of guys turned up on a…
A lovely couple of guys turned up on a wet and rainy day and make sure there where careful getting my sofa in my living room . Set it all up making sure the recliner seats were working .
February 20, 2026
Unprompted review
Excellent delivery service
The two guys who delivered our sofa were great, polite, friendly, efficient and helpful. I was contacted prior to delivery to let me know they would arrive within the hour which they did. I loved that I was able to track the delivery via the link it allowed me to manage my day and ensure I didn’t have to wait in most of the day for the delivery. Excellent service would definitely recommend. Thanks guys 👍🏻
February 20, 2026
Unprompted review
Good product and all round experience
Made very welcome in store, left to browse and then Alyson looked at many price and suite options for us to make our choice. Very helpful, price promise honoured when suite discounted in a later sale. When ready, the delivery date was coordinated to suit us. Delivered by Cam & Josh who were polite, respectful with a quick install in the locations requested and clearance of all packaging. A good experience from start to finish.
February 12, 2026
Unprompted review
Delivery team
The guys that came were fantastic i,know one was called Marvin, I cannot remember the other ones name. They were very helpful and had no problems with getting the chair and sofa in cannot fault them. Thankyou
January 29, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not to purchase from this company
I recieved my order on the 10th of January,after 2 weeks it looked like it was a couple of years old ,after contacting scs they said it was due to neglect ( which i felt very insulted by )and not a manufacturing error.they wouldn't even send someone out to have a look at it.appalling aftercare service, it has caused me so much stress as they just don't care.
Had a reply saying that its not a manufacturing fault how do they know this as they never sent anyone out to check it.
I am seeking further advice on this as it is not fit for purpose.
February 3, 2026
Unprompted review
Reply from poltronesofà - Coventry
Good Morning,
I hope you are well and thank you for review.
I am very sorry that you have raised concerns with your furniture. I can see that this has been reviewed with our aftercare team however this was not covered under the terms and conditions of your warranty.
I appreciate that this may not be the expected outcome. You can seek your own 3rd party advice should you wish to take this further.
Kind regards,
Lynsey - ScS Social Media Team
Driver didn’t turn up
I waited for the delivery that never came. I only found it at 7pm the delivery was cancelled. I was told it would be at my house between 3:30 and 3:55. So that delivery was cancelled and arranged for the following Monday for the same time. So I had to book time off for the delivery for that day and time. Then the driver came at 11:00am. I emailed them to make a complaint but have not heard anything. Now they want me to give a 5star review. The suit did come later that Monday at the time they originally said.
January 30, 2026
Unprompted review
Reply from poltronesofà - Coventry
Good Morning Liam,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
I am very sorry to read about the issues with your delivery date and times. We understand how frustrating this must have been for you and apologise for the inconvenience caused.
I will certainly pass on your comments to our Distribution Centre to help us improve moving forward.
As your order details are not included I am unable to advise further regarding your email complaint.
If you have still not received a response then please feel free to forward this over to socialmedia@scs.co.uk and we can ensure that this is passed on to the store.
Kind regards,
Lynsey - ScS Social Media Team
Men did a great delivery thank you
Men did a great delivery thank you
January 31, 2026
Unprompted review
Informed me on delivery times phoned…
Informed me on delivery times phoned to he was on the way very pleasant and soon put the sofa together
January 27, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.