Brilliant, very polite, quick and set suite up in situ ,took all wrapping away,very pleased with service

The lady in the store was really patient and helpful four stars for her
Delivery dates were stressful, constantly moving the goal posts as to when my items would be delivered. Luckily I'm retired,but hate to think how people who have to take time off work cope. Even so, I had to keep changing the date of removal for the firm to remove my old furniture. The two fellas who delivered my furniture were friendly and efficient.
I'm very happy with the furniture.

1). From first ordering our sofa from ScS, we’ve had the most helpful customer services from agents dealing with our order.

2). Regular updates regarding delivery which helps with organising our day.

3). Able to track delivery on the day.

4). Delivery drivers were friendly, polite and efficient.

5). Would definitely recommend ScS to friends and family.

This review is regarding delivery options not the department store!
When ordering and paying deposit for furniture I was assured delivery date would be before Christmas. Received email today for delivery on 11 December (Thurs) and will be at work as they can't give a time until the day before. Rang the Coventry number to rearrange delivery to be told they can't change the date for another date before Christmas, it will be in January when they return to work after the 5th!! Therefore, they promise a delivery date BEFORE Christmas but if it's not convenient to you then basically they have your deposit and tough sh*t. Definitely very disappointed 😞

Delivery would have been great had they not opened the sofa out of the box, in the street, in the rain 🙄
Could not believe I had to tell them to cover up my brand new sofa which of course got wet.
Their excuse was it wouldn’t fit through my door, however, we had an alternative option but they didn’t ask.
Other than that, I guess the delivery was ok.

From the day I placed my order I was made to relax as everything happened with in the approximated time. And my order is exactly 💯 what I ordered thanks so much highly recommend 👌

Why did I go back? Previously, about 5 years ago when we moved into New house we bought a new sofa (3 and 2 seater) from ScS. When it was delivered, it was damaged on entry, although they came through my garden gate and double door patio, they still grazed and ripped it on entry. Then there was the constant back and forth (including bringing wrong material) to get it fixed by a remote upholsterer. That's said, it was a good sofa when it was finally finished some months after. This time around (2 seater and 2, 1 seaters have turned up for delivery today), I noticed straight away the material was incorrect (didn't order leather), wrong colour and already ripped while it sat in back of truck. I told delivery guy, that's not mine and I also showed him where it was damaged. Now, I don't know who ensures right sofas are on the back of the truck, but if main 2 seater is leather and 1 seaters are fabric, you might want to double check against original order. Anyway, once it was realised it was incorrect, I was given an ultimatum? You either take all of it, or none of it? If you take none of it, we will cancel your order. If you take (remembering it's wrong colour and ripped/damaged) and it will approximately take 3 months (originally ordered on 17 Aug 25) to replace the 2 seater. Who would take the wrong order, ripped and damaged? Well I didn't and won't. Shocking.

As you can now see in the reply below, they push you back to the store. There is no actual complaints system in place, no one takes ownership and the customer care executive or CEO know of this issue.

Been told now I can't cancel the order and still no sign of the sofa. Can someone from the actual complaints team contact me to sort this out. ScS this is your staff what are passing the buck.

The manager who helped us in the Doncaster store was super helpful and patient with us. The ordering process was quick and smooth and our sofa was delivered just over 2 weeks later. The communication regarding the delivery was excellent and the guys who delivered the sofa were friendly and efficient. We are so happy with our sofas and would buy from SfS again and recommend them to others.

Sofa was delivered in a professional friendly manner. Put sheets down to protect my carpet and took all the packing away with them. Made sure I was happy before they left.

I already was made aware my sofa would arrive between 7 and 12, I got a call to say the lads were on their way, they arrived when they said they would and they were friendly and polite.
New sofa put in place with no problems, all packaging taken away.
Fantastic lads thank you!

Easy purchase and fantastic delivery

The first delivery date I took a call to say the van had broken down. Delivery was rearranged, and again no sofa.
Almost 3 weeks later the sofa was finally delivered only to partially collapse after 3 days.
A repair company attended then weeks later we were told the sofa would need to be replaced. So after 6 months another failed delivery date we have our sofa, but damage was caused to the front door and hallway decor.
I am extremely disappointed by the service received when spending almost £3k on a sofa I really expected better.
Avoid this company

Polite delivery staff, explained each process & got on with the job. All packaging taken away, no mess at all. Sofa put together in record time. Absolutely brilliant service. Thanks chaps

Had a really good experience at the Doncaster branch. James was really helpful whilst I was deciding what fabric I wanted for my new Sofa. I’ve had it about 8wks now and thought I’d put a review on to say how happy I am with my choice. The sofa looks fab and the quality is excellent

As nice as the delivery team was, my floor got damaged in my hall whilst having my sofa delivered. Yes, scs are going to eventually pay for it, they will only replace the hall floor. My living room floor matches the hall and is no longer sold so cant find anything to match. I will have to fork out money I wasn't planning on to replace my perfectly good floor in my living room so it will match the new flooring ive chosen to replace the damaged floor in the hall. I am however still waiting to have my bank details taken to be sent the money over a week after my claim was authorised. I took delivery and the damaged happened on the 13th September, nearly 1 month ago. I was waiting before I wrote this review to see how well the damage claim was handled but im still waiting so here's my not so great review and just to make things worse, I cant stand my new sofa. My own fault on that one but this has not been a great experience for me and a very exoensive one

They came to change me a damaged sofa and replaced me with a new one the sofa was ok but they scratched my wood floor and when they tuck my other sofa away they damaged it more than it was.

The delivery service from deon and sean was excellent five star rating

I ordered 3 matching suites and one of them is a recliner and the cushions all have creases in this which started happening around a month since I bought the furniture. I have reported this but they have said that there is nothing structurally wrong, but they are looking awful against the others and what will they look like after a year?

The team were brilliant nice and polite asked if they needed anything moving said all ok, it was put up quickly no rubbish to move it was great service