We were made to feel very welcome. After receiving an email with preliminary order data we were able to consider this information at home. We returned to the store the next day to discuss our changes... See more
Location
Switch location10B Kingsway West Retail Park, Kingsway West, DD3 8RX Dundee, Angus,, GB
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See what reviewers are saying
The delivery was prompt and efficient. The crew were friendly and explained all the operations to our satisfaction, checking all the goods for any faults, which there were none. This was after a pleas... See more
Pleased from the start guys left us to wander around store with out feeling we were being pounced on every 5mins, good selection of sofas seen one I liked, came back next day to choose colour and orde... See more
Was not pounced on as soon as we entered shop however once we showed intrest in settees manager came over.we decided to purchase settees was told it would be next day delivery but later told it... See more
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Company details
About poltronesofà - Dundee
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
10B Kingsway West Retail Park, Kingsway West, DD3 8RX, Dundee, Angus,, United Kingdom
- 01382 831030
4.5
Excellent
2K reviews
Asks customers to review
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Very helpful staff without being pushy
Very helpful staff without being pushy, answered all questions and gave excellent advice when required
July 9, 2026
We were lucky to meet up witj Darren B…
We were lucky to meet up witj Darren B who not only made us feel right at home, was very professional and curtious you are so lucky to have this young man working within your company an asset
July 18, 2026
Unprompted review
Nice looking and well confi sofa
Nice looking and well confi sofa. I would recommend to family and friends plus will love to get the 2 seater soon
July 14, 2026
Fantastic staff
Fantastic staff , very helpful. We weren't rushed or pressured in any way
July 16, 2026
It could not have been better the…
It could not have been better the delivery men were very good no complaints
July 15, 2026
The whole experience from browsing to…
The whole experience from browsing to buying to delivery was seamless. The staff at your Dundee store were friendly and very knowledgeable. The delivery team were excellent. They took away all the sofa boxes and wrapping which saved several trips to our local recycling centre. All in all an enjoyable experience and my wife and I would happily recommend SCS to everyone
July 15, 2026
Great service and communication from…
Great service and communication from shop to delivery and I’m delighted with my new sofa
July 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Felt very welcome and staff went…
Felt very welcome and staff went through the process with ease.
Sofa was a little later than first expected however when delivered it was quick and easy
July 10, 2026
Reply from poltronesofà - Dundee
Good Afternoon Owen,
I hope you are well and thank you for your review.
I am pleased to see that overall you had a positive experience however I am sorry that the delivery was a little later than expected.
Its great that the team in store provided a welcoming environment and we hope that you are enjoying your new furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
My mum come in to see about sofa staff…
My mum come in to see about sofa staff members was fantastic took time to explain everything told her there was no rush just great
July 9, 2026
The delivery crew were outstanding and…
The delivery crew were outstanding and I would not fault them however it was ridiculous that after 4 months of waiting for the sofa that you somehow managed to deliver a corner sofa that was the incorrect way with right side cornering not left as ordered. Now I need to await more drama to find out what you are going to do about it. Ridiculous considering I paid near 3k cash for it back in March!!
July 12, 2026
Reply from poltronesofà - Dundee
Good Morning Mr Robbins,
I hope you are well and thank you for your review.
I am sorry to see that you have concerns regarding the configuration of your furniture following your delivery.
Looking over your order document I can see that you ordered the Belford 1 corner 3 sofa and the delivery confirmation shows that this does match what has been delivered for you.
I have referred this over to the store where your order was placed and asked that they reach out to you directly to discuss further.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
SCS salesman was fantastic
SCS salesman was fantastic
Picked out a superb sofa from Poltronesofa it’s gorgeous to look at
Super comfortable to sit or relax in
Delivery guys were spot on as the well made heavy sofa which had movable cups on was going in an upstairs room no issues or complaints from them
July 8, 2026
fantastic service from Darren bought a…
fantastic service from Darren Dundee Kingsway store bought a beautiful sofa and footstool in my favourite colours and material early opening secured our sale and the smell in the shop is beautiful and luxe
many thanks
Caroline
July 10, 2026
Unprompted review
Warehouse delivery
Staff in store cannot fault, very helpful and ready to please and deserved a 5 star. Service was excellent even on a change of the order.
DELIVERY, was really disappointing! Given a date for delivery by email and time between 7.00 and 12.00. Told I would get an email on the day of delivery, which I received saying it would be delivered between 09.45 and 10.05. Waited in all day and at 12.17 i received a message to say, due to sickness and diarrhea absence, my suite would not be delivered on that day and would have to go back to warehouse and a new delivery date/time would be emailed to me. I would have thought if that was the case then I could have been notified early in the morning when absence occurred.
I also have a £50 credit since purchasing my suite when the change occured on my order and, to date, have not heard anything about the refund going back to my account (purchased in April). Warehousing and delivery seems to not come up to the standard of the staff in the shop. This happened to me on 9/7/2026 and has really put me off purchasing from this company in the future.
July 9, 2026
Reply from poltronesofà - Dundee
Good Morning Lynne,
Thank you for taking the time to leave us your review and for sharing your feedback.
I am so sorry to see that your delivery was cancelled at short notice yesterday and I can completely understand how disappointing this must have been for you, especially after waiting around.
I apologise also that you were not notified of this sooner on the day and for any inconvenience this caused.
In regards to your refund, I can see that there is an overpayment of £50.00. I have passed on your details to our business support team who will contact you over the next 2-3 working days to have this refunded.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Quality
The quality of the manufacturing of the sofa is magnifico! Thank you very much! Bravo, Bellissimo!
However, the time delay in receiving the item was quite significant, luckily we were not in a rush! I would hesitate to use the insurance plan we have taken on fear that it could also be a timely process.
July 8, 2026
Reply from poltronesofà - Dundee
Ciao Miss Strachan,
I hope you are well and thank you for your 4* review.
I am pleased to see that you are happy with your furniture however I am sorry that this took a little longer than you may have hoped for to arrive with you.
All of our furniture is made to order which is reflected in the lead times provided.
Please do not hesitate to contact us if you do have any concerns as the team would always aim to resolve this for you as quickly as possible.
Thank you for your order and we hope that you are enjoying your furniture.
Many thanks.
Lynsey - Poltronesofa at ScS
Social Media Team
Helpful Staff
Darren took us through the process and made it all easy. Good lad and very helpful.
July 7, 2026
Very friendly and helpful staff no…
Very friendly and helpful staff no pressure put upon you to buy
July 8, 2026
New Purchase
Was welcomed by Darren as we came in, we explained what we wanted and due to explanation and demonstration we decided to purchase a Sofa Bed and look forward to its delivery
July 4, 2026
Reply from poltronesofà - Dundee
Good Afternoon Cornelius,
Thank you for taking your time to leave us a 4* review.
I am glad to see that you have had a positive experience with ourselves and that Darren was welcoming and helpful with taking your order.
If there is anything that we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
No hard sell
No hard sell. Just advice on sofa ticket details and lead times. The sales guy we discussed everything with was very professional and reassuring about the products for sale. Very down to earth and approachable. We were comfortable with this approach.
July 6, 2026
Great service from Paul today
Great service from Paul today. Would highly recommend this store. Excellent product too
July 5, 2026
Unprompted review
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