poltronesofà - Dunstable Reviews 

393
TrustScore 4.5 out of 5

4.4

White Lion Retail Park, Luton Road, LU5 4XZ Dunstable, Bedfordshire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We visited the store twice, At the first visit, we were shown a sofabed that fitted our requirements but we needed time to look at alternatives elsewhere. On the second visit we were able to view the... See more

Rated 5 out of 5 stars

Simon and Nathan delivered our sofas today. Friendly, helpful and very considerate and careful about how they brought the 2 sofas into our small flat. One wrong sofa was originally delivered, but SC... See more

Rated 4 out of 5 stars

Good notification from delivery team and set up was quick and easy. Very straightforward as I was expecting no surprises.

Company replied

Rated 5 out of 5 stars

Walked into the shop had a look around at a few sofas, Nadeen then approached me asked if needed any assistance, he was very approachable, talkative, friendly, polite and professional. Able to answer... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Dunstable

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • White Lion Retail Park, Luton Road, LU5 4XZ, Dunstable, Bedfordshire,, United Kingdom

  • 01582 691460

4.4

Excellent

TrustScore 4.5 out of 5

393 reviews

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4.4

All reviews

(393)

16,152 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, no hard sale… went through everything we were looking for and was diplomatic when me and my husband couldn’t agree on the sofa we wanted!
Would definitely go back again

July 14, 2024
Unprompted review
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 4 out of 5 stars

Qualitied customer care quick& easy

Been helpful and was well serviced and as a customer great thanks for your quick and easy support

July 14, 2024
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Amazing

All good very nice service

June 16, 2024
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Customer service advisor was helpful…

Customer service advisor was helpful with tips on pricing, quality of sofa and discounts. Great guy

June 21, 2024
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Salesman was very helpful and everything was extremely explained

Salesman was very helpful and competent. Very knowledgeable and supportive

June 18, 2024
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

great customer service

Great customer service, professional service by Nadeem and his manager.

June 9, 2024
Unprompted review
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Very professional

Very professional. Answered all my questions. Felt confident in buying from Ajez. Makes a lovely cup a tea. I would have liked a biscuit with my tea. But overall fantastic service from SCS Dunstable. I will recommend my friend to buy her sofa from here

June 11, 2024
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Reply from poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

We had a very good experience with…

We had a very good experience with Nadeem who was very helpful with everything. Great customer service.

June 9, 2024
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Perfect service

Perfect service, both before and at delivery.
Dunstable store staff knowledgeable and helpful.
Phil and Chris, (instillation team), pleasant, polite, professional and considerate.
Dust sheets laid, furniture assembled, placed in position, tested, all packaging and waste removed.
Couldn’t ask for better.

June 7, 2024
Unprompted review
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Scs dunstable

Had our lovely sofa delivered today so please with it :).AJ in Dunstable went far and beyond to sort out a problem we had.Delivery guys were very professional.

June 6, 2024
Unprompted review
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Very professional and helpful

Very professional and helpful

June 2, 2024
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

The rep was honest straight talking and…

The rep was honest straight talking and explaining everything very clearly made us feel important

May 30, 2024
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Dunstable SCS

Harman from Dunstable branch was really attentive, helpful and offered very quick delivery service.

May 12, 2024
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

My new sofas were delivered on time

My new sofas were delivered on time, and assembled by Warran and John, very professional and friendly, great job, I'm very happy

May 18, 2024
Unprompted review
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Great delivery service

Chair delivered on time with the crew agreeing to remove the old chair for us due to the shop failing to arrange for the collect and disposal the previous day.
Charlie and Nathan both respected our property, were polite and ensured we were happy with the delivery.

May 16, 2024
Unprompted review
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Nadeem was excellent

Nadeem was excellent. He allowed us the time and space to explore the store on two occasions and was always on-hand for any questions. He is solely responsible for us making our purchase.

May 5, 2024
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

My experience with the staff was…

My experience with the staff was amazing.
All the advices and explanations were very helpful.
It is the first time when I go to buy furniture and had such a lovely experience.
I felt like I am out with some friends not in a furniture store.
Great team!!!

April 21, 2024
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

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