poltronesofà - Dunstable Reviews 

393
TrustScore 4.5 out of 5

4.4

White Lion Retail Park, Luton Road, LU5 4XZ Dunstable, Bedfordshire,, GB


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Rated 5 out of 5 stars

We visited the store twice, At the first visit, we were shown a sofabed that fitted our requirements but we needed time to look at alternatives elsewhere. On the second visit we were able to view the... See more

Rated 5 out of 5 stars

Simon and Nathan delivered our sofas today. Friendly, helpful and very considerate and careful about how they brought the 2 sofas into our small flat. One wrong sofa was originally delivered, but SC... See more

Rated 4 out of 5 stars

Good notification from delivery team and set up was quick and easy. Very straightforward as I was expecting no surprises.

Company replied

Rated 5 out of 5 stars

Walked into the shop had a look around at a few sofas, Nadeen then approached me asked if needed any assistance, he was very approachable, talkative, friendly, polite and professional. Able to answer... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Dunstable

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • White Lion Retail Park, Luton Road, LU5 4XZ, Dunstable, Bedfordshire,, United Kingdom

  • 01582 691460

4.4

Excellent

TrustScore 4.5 out of 5

393 reviews

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4.4

All reviews

(393)

16,279 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Both men were very helpful and arranged…

Both men were very helpful and arranged delivery asap. Other items like the rug was delivered with the sofa. Both were kind and had a smile.

April 19, 2024
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Amazing service in the store

Amazing service in the store

Very helpful sales assistant, all delivered same day and great savings

April 10, 2024
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Harman was very knowledgable and…

Harman was very knowledgable and friendly. We felt that nothing was too much trouble and we could make selections that suited us.
The sofa is very comfortable and good quality at a fantastic price and was delivered so quickly. Would recommend

April 10, 2024
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 1 out of 5 stars

Not satisfied with the purchase

Not satisfied with the purchase. The information informed by sales team is not the same about product. Would like to return the product ASAP

April 8, 2024
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Good Morning Arjun,


I hope you are well and thank you for taking the time to leave us your review.


We are very sorry to see that you have rated us as 1* on this occasion.


Looking over your order I can see that the product was sold as seen in store and as per your order document the furniture is non-cancellable.
I have passed your details onto the store and asked that you are contacted to discuss this.


Kind Regards
Lynsey
Customer Experience | ScS

Rated 5 out of 5 stars

Very helpful and professional

Very helpful and professional

April 7, 2024
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Very helpful understood we was on a…

Very helpful understood we was on a budget
Express delivery
Would highly recommend

April 7, 2024
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Very helpful assistant

Very helpful assistant, he was courteous and got me a very good deal

April 1, 2024
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS

Rated 5 out of 5 stars

Good experience at ScS

I had a good experience at ScS over the weekend. I was on the hunt for a new sofa and Harmanpreet was very attentive and her customer service was above and beyond. I decided to buy the sofa and getting it delivered next weekend.

March 16, 2024
Rated 5 out of 5 stars

no pressure sale

salesman was very friendly it was a no pressure sale, we were given time to allowed us to make the correct decision.

very informative about the products you sell

March 4, 2024
Rated 5 out of 5 stars

Upon entering the store my wife and I…

Upon entering the store my wife and I were immediately made to feel very welcome by Abz. He discussed our specific needs and showed us all the sofas that he thought we'd like. There was no pressure and nothing was too much trouble for Abz and his trainee Harmanpreet. After being offered a discount and cup of tea we bought a lovely sofa suite. I'd thoroughly recommend ScS Dunstable.Mark and Sarah Spinks.

March 3, 2024
Rated 5 out of 5 stars

The guys in store where great

The guys in store where great, so we're the delivery guys, everyone we came into contact with were amazing, very helpful and friendly. Ever so accommodating. Only issue I need to raise with scs is the sofa has a rip at the bottom, not sure where along the way that occurred.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Ajez was really helpful and supportive…

Ajez was really helpful and supportive when my mum and I visited the SCS outlet store last weekend .
He was very informative and made the whole process smoother even arranging same day delivery which was fantastic !

February 18, 2024
Rated 3 out of 5 stars

Incorrect statement made in sale

Very attentive and super keen for the sale. Came across. Stated on numerous occasions that all SCS couches were pocket sprung, even jumped on the pocket sprung demo block. Asked the young sales person to confirm my saten power recliner chair and 2 seater recliner sofas were pocket sprung, he confirmed this on many occasions! Guess what, they aren’t , simple thin layer of foam with serpentine spring. After a few days the chair foam lost its firmness. The support was a major selling point and I believe this was intentionally mis sold, as you can’t make broad statements without that knowledge. I will never use scs again, I would return under the consumer rights act, but it’s more hassle than it’s worth and I wouldn’t have a chair. Not happy! Given 3 stars due to the time he spent and the effort to get a good price

February 2, 2024
Unprompted review
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Good Morning Brent,

I hope you are well.

Thank you for taking the time to leave us your review and for the feedback regarding your experience.

We are very sorry to see that you are disappointed with the furniture and feel that you were mislead when the order was placed.
This is not the experience that we would expect for our customers and apologise for any upset caused.

I have passed your review onto the store to take a look over.

Many thanks,
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

Fantastic service in SCS

Fantastic service. Abz gave us the support needed and was very helpful. Sofas were delivered as promised on the same day. Delivery crew were super. They set up the sofas and placed it in the room we wanted.

January 28, 2024

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