We visited the store twice, At the first visit, we were shown a sofabed that fitted our requirements but we needed time to look at alternatives elsewhere. On the second visit we were able to view the... See more
Location
Switch locationWhite Lion Retail Park, Luton Road, LU5 4XZ Dunstable, Bedfordshire,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Simon and Nathan delivered our sofas today. Friendly, helpful and very considerate and careful about how they brought the 2 sofas into our small flat. One wrong sofa was originally delivered, but SC... See more
Good notification from delivery team and set up was quick and easy. Very straightforward as I was expecting no surprises.
Company replied
Walked into the shop had a look around at a few sofas, Nadeen then approached me asked if needed any assistance, he was very approachable, talkative, friendly, polite and professional. Able to answer... See more
Company replied
Company details
About poltronesofà - Dunstable
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
White Lion Retail Park, Luton Road, LU5 4XZ, Dunstable, Bedfordshire,, United Kingdom
- 01582 691460
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Start to finish Great Service…
From the start of me looking for a Sofa to the purchase and then delivery, excellent service all the way.
Perfect ‘fit’ in the chosen room
Perfect ‘fit’ in the chosen room. Fits perfectly and delivery was quick, safe and on time.
May use AI-assist with repliesRead more
New or Used Lazyboy from SCS?
The sales guy Christopher was friendly and helpful, we found the sofa we liked which was in the sale.
We were told it was a customer return as they did not like it, also we noticed some damage which was highlighted to the sales rep.
We were advised the sofa would be cleaned and vacuumed prior to collection as there was a lot of pet hairs in the sides, the leather needed a buff and dust over the mechanism. None of this was done.
With the level of damage we noticed and the condition of the sofa when we got this home, this was not a simple return but a used return.
This should have been sold as used not new condition.
Since the purchase the sofa has been cleaned with leather cleaner/moisturiser and all hairs removed, the mechanism cleaned, all of which I should not have had to do if it was a new purchase.

Reply from poltronesofà - Dunstable
Chris was very helpful
Chris was very helpful. The furniture I ordered was not on display in the store, however Chris checked the details of the furniture and reassured me that right colour and type and specifications as being ordered similar to my previous furniture.
Good experience with the clearance branch & very quick delivery .
We went in to the clearance branch on the off chance to see what was available . Saw 2 no Two seater settees in black leather which we were interested in .
Checked round other SCS shop & a competitor , nothing suitable .
Went back & agreed a price .
It was delivered within 4/5 hours by 2 very nice men & they took away our old suite .
Unfortunately I leg was damage & was replaced today . Very impressed .
Would recommend .
Well done 👏
The guys were very professional, no pressure to buy and gave us all the options which were available.
The delivery guys where very helpful and professional.
Dunstable, ScS white lion retail park,
I went into shop in Dunstable , what I was looking at online was not in shop to try. Salesman showed me another 2 seater settee and recliner armchair. I liked straight away, dearer than the one online , but looked and felt great, so paid, hour and a half later it was in my front room, old 3pce taken away. You cant get much better than that.
Dunstable Store White Lion Retail Park.
ABZ in the Dunstable was amazing,very helpful in every way,Nothing was too much trouble and we did not feel rushed in any way and left the store very happy and completely satisfied with our order.
Very happy customer
Abz was very helpful I got the suite that I wanted with no pressure to purchase I was given plenty of time to view stock altogether a great service
I love this sofa
I love this sofa. The guys at the Dunstable store were brilliant helping me find what I wanted. Delivery guys were great all rubbish taken away. Cannot thank you enough.
Best service
Good customer dealing Hassan guided us well and shown us around according to our preference and helped us to decide.
The delivery guys were great and the…
The delivery guys were great and the sodas are absolutely beautiful goes with my room perfectly and so comfortable great purchase
I had an excellent experience with the Sales Manager
I had an excellent experience with the sales manager on site. He was very friendly, patient and helpful
I left having purchased a sofa to my choice, even though I changed my mind about 3 times about what I wanted
Thanks so much
quicker then roadrunner
Dunstable scs branch... the manager abz and his colleague kam were very helpful and and made the sale a easy process...found my sofa, got a great price and same day delivery...
speedy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







