poltronesofà - Dunstable Reviews 

393
TrustScore 4.5 out of 5

4.4

White Lion Retail Park, Luton Road, LU5 4XZ Dunstable, Bedfordshire,, GB


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Rated 5 out of 5 stars

We visited the store twice, At the first visit, we were shown a sofabed that fitted our requirements but we needed time to look at alternatives elsewhere. On the second visit we were able to view the... See more

Rated 5 out of 5 stars

Simon and Nathan delivered our sofas today. Friendly, helpful and very considerate and careful about how they brought the 2 sofas into our small flat. One wrong sofa was originally delivered, but SC... See more

Rated 4 out of 5 stars

Good notification from delivery team and set up was quick and easy. Very straightforward as I was expecting no surprises.

Company replied

Rated 5 out of 5 stars

Walked into the shop had a look around at a few sofas, Nadeen then approached me asked if needed any assistance, he was very approachable, talkative, friendly, polite and professional. Able to answer... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Dunstable

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • White Lion Retail Park, Luton Road, LU5 4XZ, Dunstable, Bedfordshire,, United Kingdom

  • 01582 691460

4.4

Excellent

TrustScore 4.5 out of 5

393 reviews

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4.4

All reviews

(393)

16,376 reviews in the last 12 months

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Rated 3 out of 5 stars

New or Used Lazyboy from SCS?

The sales guy Christopher was friendly and helpful, we found the sofa we liked which was in the sale.
We were told it was a customer return as they did not like it, also we noticed some damage which was highlighted to the sales rep.
We were advised the sofa would be cleaned and vacuumed prior to collection as there was a lot of pet hairs in the sides, the leather needed a buff and dust over the mechanism. None of this was done.
With the level of damage we noticed and the condition of the sofa when we got this home, this was not a simple return but a used return.
This should have been sold as used not new condition.
Since the purchase the sofa has been cleaned with leather cleaner/moisturiser and all hairs removed, the mechanism cleaned, all of which I should not have had to do if it was a new purchase.

January 8, 2024
poltronesofà - Dunstable logo

Reply from poltronesofà - Dunstable

Good Morning Mr Parmar,

I hope you are well and thank you for taking the time to leave us your review.

We are very sorry to see that your sofa did not arrive as expected and can understand why this may have been disappointing for you.

It is shown on your order documents that the furniture was sold as seen and that the marks were present at the time of ordering.
I have however passed your comments onto the store so that they can take a look over this.

Many thanks,
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

Chris was very helpful

Chris was very helpful. The furniture I ordered was not on display in the store, however Chris checked the details of the furniture and reassured me that right colour and type and specifications as being ordered similar to my previous furniture.

January 8, 2024
Rated 5 out of 5 stars

Good experience with the clearance branch & very quick delivery .

We went in to the clearance branch on the off chance to see what was available . Saw 2 no Two seater settees in black leather which we were interested in .
Checked round other SCS shop & a competitor , nothing suitable .
Went back & agreed a price .
It was delivered within 4/5 hours by 2 very nice men & they took away our old suite .
Unfortunately I leg was damage & was replaced today . Very impressed .

Would recommend .

January 8, 2024
Rated 5 out of 5 stars

Well done 👏

The guys were very professional, no pressure to buy and gave us all the options which were available.
The delivery guys where very helpful and professional.

December 31, 2023
Rated 5 out of 5 stars

Dunstable, ScS white lion retail park,

I went into shop in Dunstable , what I was looking at online was not in shop to try. Salesman showed me another 2 seater settee and recliner armchair. I liked straight away, dearer than the one online , but looked and felt great, so paid, hour and a half later it was in my front room, old 3pce taken away. You cant get much better than that.

January 6, 2024
Rated 5 out of 5 stars

Very happy customer

Abz was very helpful I got the suite that I wanted with no pressure to purchase I was given plenty of time to view stock altogether a great service

January 1, 2024
Rated 5 out of 5 stars

I love this sofa

I love this sofa. The guys at the Dunstable store were brilliant helping me find what I wanted. Delivery guys were great all rubbish taken away. Cannot thank you enough.

December 27, 2023
Rated 5 out of 5 stars

quicker then roadrunner

Dunstable scs branch... the manager abz and his colleague kam were very helpful and and made the sale a easy process...found my sofa, got a great price and same day delivery...

speedy

December 11, 2023
Unprompted review

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