Carys was very helpful in answering all questions quickly and honestly. This resulted in the purchase of two sofas, having initially only visited to look at options.

Looked at sofas a few days before. Went home to do some measuring up. Made appointment on line to speak to same lady. Very helpful and patient. Clearly explained everything and sorted out order.

The staff were very helpful and polite

So to start your website is rubbish. Keeps going back to beginning so can’t see what you sell. Couldn’t even get dimensions as it cut out. Even tried to book an appointment, as if you do, you get £50 off the sale. The manager wouldn’t even come down in price by another £50. So not really impressed.
Saying that, they are very lucky to have a young lady as nice as Carys. She served us and was very knowledgeable about the item we were buying. She double checked our order, was very polite, happy and helpful. She apologised for the website repeatedly, even though it wasn’t her fault.
This was our 4th day of looking and finally deciding on the Hadleigh corner suite.
We hope when we get this sofa we will be just as satisfied as we were in the shop. They are having a refit at the moment so lots of gaps where suites would go, but that didn’t disway Cary’s from helping us find the one.

Update on my experience with scs After receiving my furniture back in August 24 faults were found on delivery and now in January 25 I am still waiting for scs to fix them. I have tried to phone them but the queue was an hour wait!! I have now emailed them ( no response to date) The Repairers sent out last.September have now emailed to say it could be another month before they can arrange the repairs. Very, Very disappointed!!! Now looking at my legal rights.

Friendly efficient and professional
Daniella made my shopping experience at SCS perfect

Very good experience buying a sofa from SCS.
Not rushed or pushed just good advice when required.
Karen was friendly very helpful, and professional

Great experience quick service chose Santa within 30 mins served by Cary’s Gloucester store very helpful and good customer service

Bought a ex display chair in store payed and was told a week for delivery on November 30! Its now December the 27 still no delivery no reply's to emails and a 2hr wait on the help to be cut off when the help person answered! Absolutely ridiculous! I doubt we would ever buy off SCS again.

28th Dec Ive updated since the call off SCS because they was very apologetic and gave us a delivery date but only after writing this review which is a shame fingers crossed everything will go well and ill update again…. Delivery date has come, no phone call! no delivery slot! and no delivery! after waiting all day sat aimlessly looking out of the window just in case but nothing! Guess SCS just wanted a better review but couldn’t actually deliver on their promises! Ive rung the “help line” that they left in their reply to be told its an 163min wait! Lol what a joke how many people a calling regarding problems?

We would like to thank Nicki for her patience and support whilst ordering our Rockcliffe furniture today. She answered all our questions and placed our order explaining each process along the way.
The SCS website is not always easy to navigate and can be very slow.

Delivery on 23 Dec was excellent. Crew arrived on time and managed a potentially tricky delivery (old cottage with narrow doorways and low ceilings) very smoothly.
HOWEVER - before this, system failures were apparent. On buying sofa in late October, we were told that 13 Dec would be earliest date for delivery. However, on 10 Dec, when I was travelling in Eastern Europe and my wife was working 200 miles from home, delivery was attempted at a time when our adult son was receiving online psychological therapy in our house. It took some persuasion for the crew to go away and not interrupt this, and the experience was very disruptive for him. Later we discovered that a "no reply" email had been sent to me the previous evening (I was not checking emails daily), and my phone number had been incorrectly recorded. We weren't expecting the delivery and would have had no way of telling the delivery team that it would have to be rescheduled. Delivery times need to be AGREED, and with more notice than 14 hours.

We visited the Gloucester store to purchase a sofa and chair. Nicki was so polite, friendly and helpful - even when there was a delay with the finance! Thanks Nicki for your help.

Great service so far ! The girl in the shop spent a long time with us to make sure we had just what we wanted !

We ordered our Sofa from ScS showroom at Gloucester, we were told that we didn’t qualify for a finance therefore we had to make a deposit. The agreed date of delivery was 28/11/24, but on this date nothing happened. When we visited the showroom to complain, we were told that 28/11/24 wasn’t the actual delivery date and that it’s the day the sofa will get to their warehouse. We were then told that the next delivery date would be 10/12/24. We waited patiently, and then we started receiving text messages that if we didn’t pay up our balance, our delivery may be postponed. After ringing for hours to make payment, we finally went to the showroom at Gloucester to make the balance payment. Barely 2hours after making the payment we received a call to confirm our delivery would be 10/12/24, but few hours later, we received a text that our delivery has been postponed indefinitely with no reason mentioned. This was Friday.

On Monday, we went to the place where we placed our order to request for answers, no answers were given, we then requested for our refund and we were told that ScS don’t offer refunds. We were told that the sales team cannot do anything and we were asked to ring the sales team (maybe head office) via telephone. Everytime we rang them, it took hours to get a response, no one answered the emails. We finally got a feedback and were told that no refund, and that we signed a contract. Kindly note that we didn’t get any invoice nor paperwork, our only proof of purchase was payment receipt. I have never in my life paid for a product, you withhold the product, disappoint me and then hold on to my money?
After days of time wasting, fuel wastage, ScS gave us a delivery date to be 17/12/24.
We were first notified that delivery would be at 14:30. This delivery didn’t happen, they then contacted my husband and asked if he would be at home at about 15:40, he said yes but mentioned he had to pick up our child from school. ScS delivery team then came earlier than they had initially stated, my husband who tried to meet up with the agreed time, met them just when they drove out of our street, still within 250yards from our house, and they refused to turn back. He begged them and they refused.
My husband drove to the showroom at Gloucester, to find out if the sofa’s where taken there, so that we could arrange for our own delivery, and he was told that the sofas weren’t dropped off at that showroom. The next day of delivery is in weeks…..?
Imagine having a delayed delivery with all the awful experience and disappointment, but your delivery team can’t wait for 2minutes?? They can’t turn around? But you can hold on to my money and not make delivery when due? If we were told that the delivery will be within time to pick up the kids, we could have pick them up early or ring the school to say we are running late.
How is this a way of running a business?
This is unfair and unacceptable.

Should of received sofa last week.
Delivery date come and gone no communication and can’t track or get through to customer service wait 1hr 20mins !!! Still don’t have clue if I’m to receive before Xmas.

John and Josh top guys really helpful didn’t rush to get off. We’re happy to help me.

Writing this on behalf of my mum (Susan Brown) Purchased sofa on 19th August with estimated delivery date of 15th November, this date has now passed and I've not heard anything from this company, I paid over £3000 I've spoken to the shop and was told it's a manufacturing problem, why haven't I been contacted earlier, I'm now putting in for a full refund, my guests over Christmas have nothing to sit on. Will not be using SCS again.

We had a great experience in SCS choosing new sofas. Great customer service from Nicky in Gloucester, would definitely recommend.

Firstly the in-store team were respectful and kept their distance until I approached for assistance, and we're extremely helpful during our purchase. Secondly , when it came for delivery (within lead time), after failing to settle final payment in time, the tele-sales team went beyond to deal with my error and got my delivery back on track. Thirdly the delivery team Rhrs and Josh were fantastic, polite and efficient in fitting my suite together and went to the trouble of going through every function and didn't leave until I was satisfied.

Simon & Russell delivered on time, were respectful of our home and were both friendly towards my partner. BDW-084-989