poltronesofà - Grimsby Reviews 

1,725
TrustScore 5 out of 5

4.8

Units E & F Alexandra Retail Park, Corporation Road, DN31 1SG Grimsby, Lincolnshire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The whole experience was really fantastic. Everything was as I was told it would be from finding my suite to ordering and delivering. The guys that delivered where great and installed my gorgeous ne... See more

Rated 5 out of 5 stars

Great experience in the Grimsby store found just what we wanted price was great love the idea that they will send someone out to give your new sofa an mot after two years what a great idea fills m... See more

Rated 5 out of 5 stars

We received the new furniture on the specified date and within the time slot given. Your team were polite efficient and quick. I would not hesitate to commend you to others.

Rated 5 out of 5 stars

We went into Grimsby branch to look at suites we were dealt with by a chap called Paul who was very helpful in fact he was marvellous. . Awaiting our furniture now


Company details

  1. Furniture Store

About poltronesofà - Grimsby

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Units E & F Alexandra Retail Park, Corporation Road, DN31 1SG, Grimsby, Lincolnshire,, United Kingdom

  • 01472 243030

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,725)

16,152 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really great show room

Really great show room, staff very friendly and helpful, didn't hassle us at all, chose an excellent sofa, gave us plenty of information, really pleased with purchase

July 11, 2026
Rated 1 out of 5 stars

I received an email from SCS starting…

I received an email from SCS starting with “now that you have received your new suite, I hope you are sitting comfortably “and can leave a review!
Well here goes!
The suite was delivered by a contract company in a white van not the nice company vans you see on tv.
The contract delivery men were clearly rushing to deliver and put our suite together and test the power recliners.
When asked if they had training in assembling suites they said “no , we just Wing it “
Clearly the case!. They left us with a suite that was not properly assembled and had not read the assembly instructions.
They did not zip the backs to the seats as per the instructions. They did not fit 4 of the feet gliders we payed extra for and worse of all they did not connect the sofa together properly. Both ends of the sofa were only fastened on one anchor point and so when we moved the sofa it split apart!!
Now for the sofa it’s self . Two ends of sofa seats had been stitched badly causing puckering.
Apart from that it’s a nice suite.
Don’t fall for all the tv hype about “Italian suites “ . They may be designed in Italy but are made in Malaiser!! and delivered by contractors. If you purchase from SCS
Beware. “Caio” for now,

July 10, 2026
poltronesofà - Grimsby logo

Reply from poltronesofà - Grimsby

Good Morning William,

I hope you are well.

Thank you for taking the time to leave us your review and for sharing your feedback.
I am very sorry to see that your delivery did not go as expected on the day and that you have concerns with your furniture.

A service has now been raised, and your details passed on to the 3rd party technicians at Emmiera, so that this can be looked at for you as quickly as possible.
I can see that they have sent you an email a little earlier this morning, with a booking link for you to select a convenient date for them to attend.

Again I am very sorry that we did not meet your expectations on this occasion and apologise for any inconvenience caused.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Great lads friendly and polite really…

Great lads friendly and polite really nice to talk to, it was so hot yesterday but nothing was too much trouble for them , they kept us informed of times they would be here great lads from start to finish I hope they enjoyed their cornetto ice cream

July 10, 2026
Rated 5 out of 5 stars

Nothing was too much trouble

Nothing was too much trouble , no pressure salesmanship - finalised the matter after a helpful discussion with Paul who was most courteous in dealing with the matter . I would be recommending the shop my friends and returning in the future should I need anything else .

July 4, 2026
Rated 5 out of 5 stars

Great easy purchase.

Lovely well lit spacious showroom ,lovely greeting as we entered were left on our own to browse, found what we were looking for. The lady who served us was great full of helpful information and made our purchase very easy.

June 30, 2026
Rated 5 out of 5 stars

A knock on the door

A knock on the door, after receiving a text message that they where on their way, showed them where I want the Settees, brought in and positioned in the place indicated tested that all was working correctly, given instructions of care and how to use the buttons on the side of chairs, Two Gentlemen, very pleasant need more people like those, would not have a cup of tea, as they were very busy 10 more drops to do at least 5 Star rating. Mr R H Patton

June 26, 2026

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