We were greeted by very friendly staff who were extremely helpful and very pleasant. They answered any questions we had and explained the whole process in detail. Plus it smelt absolutely amazing in t... See more
Location
Switch location15 Queensgate Centre, Edinburgh Way, CM20 2DA Harlow, Essex,, GB
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See what reviewers are saying
Great team, threesome worked well. Wondered why one had to take photos of front entrance and passage then location of site for furniture, when they delivered through back entrance via garden. Handy... See more
Company replied
We had a great experience at poltronesofà Harlow, largely thanks to Hamza. He was extremely helpful throughout, answering all our questions and suggesting alternatives when we raised concerns about de... See more
When we purchased the sofa, we were treated really well, the salesman was really lovely and let my nephews try out all the seats. All went well, we're told we would get a call nearer the time for deli... See more
Company replied
Company details
About poltronesofà - Harlow
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
15 Queensgate Centre, Edinburgh Way, CM20 2DA, Harlow, Essex,, United Kingdom
- 01279 630130
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Very good service delivery on time very…
Very good service delivery on time very helpful great customer service they called before arrival 10-10 great service
Poor customer service
Every thing went although a little pushy but we were there to buy a suite so didn’t mind to much . Then at the till there was trouble with tablets thay were using one woked the other one played up our order was started on one then transferred to the other we found out later that my husband’s name is wrong and his phone number you have used the wrong name it’s Ronald not Wrren it has caused us to have to prove who we are when the delivery Was due we only found out of this we poped into the shop to ask about the delivery under my husbands name there was no order
The shop eventually sorted it but they obviously had ent If we have any problems with the suit we will have a problem with trying to prove again your service is very poor on customer service.

Reply from poltronesofà - Harlow
Your staff was extremely knowledgeable
Your staff was extremely knowledgeable, specially Hamza he did not rush us he explained everything measurements delivery. You are very lucky to have stuff like that. very professional, I would recommend your company.
Excellent service!
There was clear and great communication to say when and at what time my chair was arriving! A text was sent the day before confirming delivery in the morning and then the delivery staff told me they were on their way and I could track them. Excellent service!
Staff
Staff, especially Nicholas were very helpful.
We were not rushed and try as may sofas as we liked and several times in some cases.
Very cheerful and helpful with advice…
Very cheerful and helpful with advice on settee bought
I recently purchased a sofa and the…
I recently purchased a sofa and the entire experience was seamless from start to finish. The delivery was well coordinated and confirmed in advance, which made the process very straightforward.
The delivery team was professional, courteous, and efficient. They handled the delivery and assembly with great care and ensured everything was set up perfectly.
I couldn't be happier with the service and the overall experience. Highly recommended.
Very nice and polite customer service.
Great customer service
Great customer service, helpful staff to assist with making the right choice of colours and materials for our sofa. quick and easy credit approval process
I was impressed with the follow up I…
I was impressed with the follow up I reviewed by telephone
Ajit the person who served us was very…
Ajit the person who served us was very professional in his approach to dealing with us and very knowledgeable. He did not put any pressure on us to make a decision straight away. We left the store and went to one of your competitors where we felt pressured and was followed round the store by a member of staff after he had said he would leave us to browse at our own leasure. We left that store and returned to your store and was greated by Ajit again. We looked at the two sofas that we was interested in again and made a decision to make a purchase there and then, again we was not pressured but give good advice based on our needs.
Everything was clearly explained
Everything was clearly explained, very informative about the sofas and changes that cn be made. Extremely polite and welcoming staff
2 young fellas new exactly what they…
2 young fellas new exactly what they was doin was very quick and they made it look so easy they did a very good job
Got our sofa quicker than we thought
Got our sofa quicker than we thought
Delivery and assembling were fast too. Happy with the service
A pleasure
Staff honest and knowledgeable, sofa fabulous and comfortable, show room shows the sofa. Loved our visit and yes brought a sofa
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