There was clear and great communication to say when and at what time my chair was arriving! A text was sent the day before confirming delivery in the morning and then the delivery staff told me they were on their way and I could track them. Excellent service!

Very nice and professional service

Staff, especially Nicholas were very helpful.
We were not rushed and try as may sofas as we liked and several times in some cases.

Very cheerful and helpful with advice on settee bought

Fantastic staff and great range of sofas

I recently purchased a sofa and the entire experience was seamless from start to finish. The delivery was well coordinated and confirmed in advance, which made the process very straightforward.

The delivery team was professional, courteous, and efficient. They handled the delivery and assembly with great care and ensured everything was set up perfectly.

I couldn't be happier with the service and the overall experience. Highly recommended.

Just helpful and no rushing you

Great customer service, helpful staff to assist with making the right choice of colours and materials for our sofa. quick and easy credit approval process

I was impressed with the follow up I reviewed by telephone

Ajit the person who served us was very professional in his approach to dealing with us and very knowledgeable. He did not put any pressure on us to make a decision straight away. We left the store and went to one of your competitors where we felt pressured and was followed round the store by a member of staff after he had said he would leave us to browse at our own leasure. We left that store and returned to your store and was greated by Ajit again. We looked at the two sofas that we was interested in again and made a decision to make a purchase there and then, again we was not pressured but give good advice based on our needs.

Very polite and helpful

Everything was clearly explained, very informative about the sofas and changes that cn be made. Extremely polite and welcoming staff

2 young fellas new exactly what they was doin was very quick and they made it look so easy they did a very good job

Got our sofa quicker than we thought
Delivery and assembling were fast too. Happy with the service

Staff honest and knowledgeable, sofa fabulous and comfortable, show room shows the sofa. Loved our visit and yes brought a sofa

Great start to of ordering the sofa.Guys in shop was very helpful and was nice to sort.Still waiting for sofa to arrive and was told by one of their customer service people we will be charged if i want to change a date that would suit myself for delivery,sorry some of us wrk and some dates may not be visable you give.Message we received was no problem if wanted to change it.Gentleman in store was very snotty and was not very helpful at all.Told us to deal with it.They are amazing when first buy the sofa but after care is dibolical.would not recommend if want good customer service all the way.First time shopping here and will be my last.

Drivers very efficient and set up the sofa well. Slight problem with the sofa in that the recliners squeak.

Helpful. Explained features and differences between the furniture. However, we would have preferred to look and try the furniture on our own and ASK a salesperson for assistance when we were ready to. We felt 'followed' round the shop. We also would have liked to take (buy) swatches of leather/fabric to take home and look in our space before making the final decision. We needed to remeasure our space at home to make sure the furniture would fit and the salesperson wanted to call us that night to take payment and close the sale, it should have been left for us to go in the shop the next day, too pushy. Overall a good experience but not a perfect 5!!

Very helpful staff Knowledgeful and were happy to go round the whole store telling us what did what. We ended up purchasing a settee and chair and cannot wait for delivery.