poltronesofà - Harlow Reviews 

1,931
TrustScore 4.5 out of 5

4.6

15 Queensgate Centre, Edinburgh Way, CM20 2DA Harlow, Essex,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We were greeted by very friendly staff who were extremely helpful and very pleasant. They answered any questions we had and explained the whole process in detail. Plus it smelt absolutely amazing in t... See more

Rated 4 out of 5 stars

Great team, threesome worked well. Wondered why one had to take photos of front entrance and passage then location of site for furniture, when they delivered through back entrance via garden. Handy... See more

Company replied

Rated 5 out of 5 stars

We had a great experience at poltronesofà Harlow, largely thanks to Hamza. He was extremely helpful throughout, answering all our questions and suggesting alternatives when we raised concerns about de... See more

Rated 3 out of 5 stars

When we purchased the sofa, we were treated really well, the salesman was really lovely and let my nephews try out all the seats. All went well, we're told we would get a call nearer the time for deli... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Harlow

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 15 Queensgate Centre, Edinburgh Way, CM20 2DA, Harlow, Essex,, United Kingdom

  • 01279 630130

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,931)

17,727 reviews in the last 12 months

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Rated 4 out of 5 stars

GOOD FABRIC

GOOD FABRIC

June 19, 2026
poltronesofà - Harlow logo

Reply from poltronesofà - Harlow

Ciao Mr Oteng,

Thank you for your review.

We’re pleased to see that you were happy with the choice of fabrics on your recent visit.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Thank you for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 3 out of 5 stars

Poor customer service

Every thing went although a little pushy but we were there to buy a suite so didn’t mind to much . Then at the till there was trouble with tablets thay were using one woked the other one played up our order was started on one then transferred to the other we found out later that my husband’s name is wrong and his phone number you have used the wrong name it’s Ronald not Wrren it has caused us to have to prove who we are when the delivery Was due we only found out of this we poped into the shop to ask about the delivery under my husbands name there was no order
The shop eventually sorted it but they obviously had ent If we have any problems with the suit we will have a problem with trying to prove again your service is very poor on customer service.

June 19, 2026
poltronesofà - Harlow logo

Reply from poltronesofà - Harlow

Ciao Gillian,

I hope you are well and thank you for your review.

I am very sorry to read about the issues that you experienced when placing your order in store and also apologise that your husbands details were entered incorrectly. I can appreciate that this must have been frustrating for you and again apologise for any inconvenience caused.

I can see that the order has since been updated with the correct information to ensure that you do not come across any issues should you need to contact us in future.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Excellent service!

There was clear and great communication to say when and at what time my chair was arriving! A text was sent the day before confirming delivery in the morning and then the delivery staff told me they were on their way and I could track them. Excellent service!

June 11, 2026
Rated 5 out of 5 stars

Staff

Staff, especially Nicholas were very helpful.
We were not rushed and try as may sofas as we liked and several times in some cases.

April 28, 2026
Rated 5 out of 5 stars

I recently purchased a sofa and the…

I recently purchased a sofa and the entire experience was seamless from start to finish. The delivery was well coordinated and confirmed in advance, which made the process very straightforward.

The delivery team was professional, courteous, and efficient. They handled the delivery and assembly with great care and ensured everything was set up perfectly.

I couldn't be happier with the service and the overall experience. Highly recommended.

June 4, 2026
Rated 5 out of 5 stars

Ajit the person who served us was very…

Ajit the person who served us was very professional in his approach to dealing with us and very knowledgeable. He did not put any pressure on us to make a decision straight away. We left the store and went to one of your competitors where we felt pressured and was followed round the store by a member of staff after he had said he would leave us to browse at our own leasure. We left that store and returned to your store and was greated by Ajit again. We looked at the two sofas that we was interested in again and made a decision to make a purchase there and then, again we was not pressured but give good advice based on our needs.

May 20, 2026
Rated 5 out of 5 stars

A pleasure

Staff honest and knowledgeable, sofa fabulous and comfortable, show room shows the sofa. Loved our visit and yes brought a sofa

May 12, 2026

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