Very helpful friendly staff

Bought two sofas that when delivered were of poor quality. Complained in store told nothing to do with them and we would have to make a complaint online. Managed to do this with some difficulty engineer came did nothing waited a week heard nothing went back to store to be given the same story. Have been back a further 2 times and despite assurances have no contact back from SCS. The dispute is now in the hands of the ombusman.

The night before delivery I was given a 4 hour window of when our new furniture would be delivered and on the day of delivery I got a text narrowing down my delivery slot. An hour before delivery I got a call to say they would be with me within 45 minutes to an hour and they were.

The two delivery men were very professional, courteous, friendly and helpful from start to finish. They took it out the packaging, put our new leather 3 piece suite together, plugged it all in to ensure everything worked and then took all the packaging away with them. Before leaving they asked if everything was ok and whether or not we were satisfied with our purchase, which we are. Such an amazing service. Thank you.

Easy transaction from start to finish
Kept informed
Delivered on time
Delivery crew very polite and tidy
Well Done 5*

Order placed 20/10/2025. Told storage is limited, so to be sure i'm ready for delivery no later than 13/2/2026.
Informed of Delivery for 9/2/2026, I arranged removal of my old suite....but due to no small lorries available SCS changed delivery & reorganised for 14/2/2026. I cancelled collection of my old sofas and reorganised to get them collected on Friday 13/2/2026. They were collected as planned on 13/2/2026.... SCS failed to deliver even though I received 2 emails confirming Delivery for 14/2/2026.....we are currently sitting on garden furniture in our living room. Staff on phone in store quite frankly didn't care. Cannot see any positive result in this scenario and I imagine SCS will claim we are responsible judging by other reviews.....Will never buy from SCS again.
UPDATE
So the furniture was finally delivered on Friday 20th Feb.. i will acknowledge the delivery guys delivered our suite quickly & professionally, for which we are grateful. I would also like to acknowledge the only positive from this experience was created by the wonderful Daniela in the Harlow store...she dealt with our issue and treated us with first class customer service. She deserves acknowledgement from SCS for her professionalism. Thank you Daniela

The delivery men arrived on time and assembled my suite quickly and with no mess. They took all the rubbish away with them and were very polite and accomodating,

We have had a dreadful experience with the Harlow store. We have been missold and misled in all areas in relation to our sofa purchase. Emails to Customer Services are ignored and no one from the store has contacted us. We have now registered a complaint with Trading Standards and our bank. Our experience has been appalling. We would not recommend SCS Harlow at all.

Delivery drivers were very nice and polite. Pointed out the damage and the rip in sofa and took photos as proof. Took away all rubbish and tidied up afterwards.

I visited the SCS Harlow store and tried a sofa on display. I agreed to buy the same model and features as the one I tested, excluding the corner unit. We selected the fabric in store and waited around three months for delivery.
When the sofa was delivered, it did not match the showroom model. It was smaller and missing features that were present on the display sofa tested in store.
I returned to the store to explain the issue. The staff and salesperson were polite and apologised saying that understand but the store manager was off that day. However, the following day the store manager called and said there was nothing they could do because I had signed for the delivery and did not refuse it.
Signing for delivery does not change the fact that the sofa delivered was not what I ordered and was missing parts. SCS refused to take responsibility or offer any resolution.
I have now made a formal complaint and expect this matter to be resolved. If necessary, I am prepared to escalate the issue further.

Our second sofa from ScS and I'm very happy. Delivery was smooth, delivery crew polite and professional. Thumbs up all round.

Absolutely shocking company don't give them your hard earned money their customer service is virtually non existent as soon as you try to claim on the warranty that they sold you is worthless good luck trying to claim on it. SCS just fob you off they send out one of their so called technicians who just side with them and we are left with a sofa that is ready for the skip the seat back cushions have all completely unstitched and the furniture frame is exposed and they think it's wear and tear the sofa is 18 months old!

Was very helpful. Didnt bother me until i asked for assistance. Happy with delivery all on time, was kept updated,

BDC-1208-1218
We have no problem with the delivery guys. They were excellent. Unfortunately, though, SCS have messed up our order and delivered the wrong colour sofas. In the store (Harlow) we ordered the sofas in blue and were shown blue swatches to confirm the colour we wanted. The sofas we have had delivered are light beige. We waited 3.5 months for the sofas and the fact that they are wrong means we will have to wait another 3+ months for the correct order. There is nothing in our order confirmation which states the colour ordered except “Acacia006” which means nothing to us. We are very disappointed. After speaking to the store again this morning, we are much happier now as it seems that they are doing all they can to get us our sofas in the correct colour as soon as possible. Thank you SCS Harlow.

The guys were very helpful and polite. They was very quick with the delivery process and helped us out with what to do with our faulty items.

If I could give zero stars, I would. We ordered a sofa from SCS at the end of August with a 12-week lead time. After chasing for updates, they couldn’t even find our order. When delivery day finally came, the drivers told us the sofa wouldn’t fit through a standard doorway. Their solution? Pay an extra £450 for an upholsterer to dismantle and rebuild it in our home.
This was NEVER mentioned at the point of sale. If the salesperson had told us the sofa wouldn’t fit through a normal door, we would never have bought it. Instead, SCS sold us a product knowing full well most homes have standard doors.
When I called to complain, the first person was shouting at colleagues in the background—completely unprofessional. The manager then told me SCS would not cover the extra cost. So now we’re left with a sofa we can’t use unless we pay hundreds more.
This is misleading, unacceptable, and feels like a scam. We will be seeking legal advice and contacting Trading Standards. If you value honesty and customer service, avoid SCS at all costs.

It arrived 1 week earlier than expected.
The delivery men were good unfortunately my front door was damaged and reported by the delivery team but I’ve heard nothing from anyone

Absolutely terrible. The sofa fabric looks 20 years old and nothing like what it did in the showroom. They refused to let us reject and return it claiming it is fine its just how the material is. Not sure how that is allowed under law but they know there isnt much you can do. Avoid this company at all cost. Even if youve viewed the product in store you cant trust the item you receive will look the same.

The delivery service was fantastic with communication on date time from initial email to receiving a telephone call with expecting arrival time on the day...
Have to say Joshua and Reece did a fantastic job very professional polite they removed all boxes the Furniture is in perfect condition overall 10/10 Definitely reccomend ScS ..This is our second ScS sofa and will definitely use again.....
Thank You....

Arrived morning and the delivery men were very helpful, it was put together quickly and put in the place I indicated.