Date of purchase to delivery date was over 3 months? Much longer than originally led to believe,
Totally unacceptable length of time.

First time we have bought from the store in Harlow . The salesman was excellent, very helpful and knowledgable, he knew exactly what type of sofa and chairs we were looking for . We puchased a sofa and chair and waited for delivery of 12weeks . Delivery process was easy good communications at all times . Delivery crew very profesional , friendly and tidied everything before leaving . Many thanks to all Amit [Salesman ] Dean and Taylor [ delivery crew]

We had two delivery guys they were punctual, very helpful and very pleasant couldn’t do enough for us.

Delivery was on time and efficient with very polite and kind delivery personnel.

Had an initial viewing where Elliot fully answered our questions. Not too pushy as some sales staff can be. We came away wanting to measure up & Elliot respected that.
Made an appointment to revisit & to see Elliot again. Did the deal as we were happy with price & products. Elliot again was good & helpful. If l ran a centre like this l would want him working for me

Love my new sofa so much really comfy looks so much nicer then the sofa i saw in the shop with the colour and comfort kept being messed about with the dates it was due to arrive but the manufacturer did a lovely job it was totally worth the wait and the messing dates bout

The delivery men where very quick , done a good job . Helpful and kind . Told me if anything wrong to call the shop . A really good , chilled experience from the Shop to the delivery team.

Despite ringing your Sunderland HQ soon after purchasing our sofa in Harlow, to let you know that we had measured the space and didn't think it would fit through the doors, the customer service manager there advised us to go ahead with the delivery, as the delivery men could work wonders in getting sofas into houses. He also informed us that if it needed to be taken away for deconstruction they would not charge us.
At the end of May, we were notified that the sofa was ready for delivery but only received the message 2 days beforehand. We paid our final balance immediately over the phone to the Harlow manager, Clare, (who was lovely) by credit card and a date for delivery in early June was arranged. We waited in all day but no sofa arrived. I tried ringing but couldn't get an answer from any of the phone numbers and when I tried to track the delivery it stated that the order wasn't available (very worrying!). The next day I managed to get through & was informed that our balance had not cleared & therefore the delivery did not go ahead. I was confused by this as I had paid by credit card - an immediate payment method. Anyway, we arranged another delivery date for 9 June. And this time we received the email the previous evening and also the notice that morning of an early delivery. The crew were professional & kind and tried every way to get the sofa in but as we'd feared it was just too wide and none of our passages and doors would allow it past. So the crew took away the sofa for deconstruction at the warehouse so that it could be brought for construction in our house.
We are still waiting to be notified of a date for this and as we have several events happening over the summer, including going away, it would be good to get this date for redelivery in the diary please?

I placed an order back in February and was told to expect delivery by mid-May. It is now 4 weeks over due from the delivery date and my sofas have just been cancelled for the 2nd time with no confirmation of a new delivery date.
Needless to say I am disappointed and frustrated at SCS conduct and will be cancelling my order and taking my business elsewhere. I strongly recommend shopping around.

We were extremely pleased with our delivery from SCS. Bonaci and his courier mate were very polite and did an excellent job putting our furniture together

We recently visited the Harlow store and were warmly greeted by Levi as we walked in. After spending a few minutes browsing and trying out some sofas, Levi came over and introduced himself. He gave us a helpful overview of the store, mentioned the recent takeover, and explained how the sofa ranges were displayed and organised.

After giving us some time to look around, he returned when he noticed we had questions about fabrics. He took his time walking us through the different fabric options and customisation choices available. Eventually, we found a model we liked – the RIOLO – and Levi explained all its features in detail, including the optional warranty extension. Throughout, he was friendly, helpful, and never pushy.

We thanked him for his help and went home to take measurements. A few days later, after deciding to go ahead with the purchase, I returned to the store. Levi was on leave at the time, and I was concerned that someone else might take the sale as Levi had put in all the work. However, Elliott reassured me that Levi would still be credited, and he kindly offered to assist with placing the order.

Elliott was also very knowledgeable and professional. He walked me through the entire sales process, explained what to expect, and answered all my questions thoroughly. We completed the purchase, and now we're excitedly awaiting the arrival of our new sofa.

Overall, the Harlow store has a fresh, modern layout and a welcoming atmosphere. Both Levi and Elliott were excellent—professional, helpful, and easy to talk to, without making us feel pressured. I’d highly recommend visiting this store and speaking with either of them—you’ll be well looked after and feel completely comfortable throughout your experience.

We had our Tizzolo sofa delivered today at 7.15am after receiving a call saying they would be with us in 30 minutes. Chris and Simon arrived exactly on time and were courteous, efficient and informative. We live in a ground floor apartment with an unusual layout which made the delivery very difficult. Eventually a door had to be removed and after much effort and head scratching the sofa was finally in the Lounge. I can`t praise these two guys enough and thank them for their patience and hard work, well done ScS. We are now relaxing on our new Italian sofa and enjoying the elegance it brings to our home.

We visited ScS this afternoon to look at their sofa range. Elliot dealt with us and from the word go he couldn't have been more helpful, he listened to everything we said and offered really helpful advice and was so patient with us. We ended up buying 3 sofas which we are delighted with. I'd highly recommend ScS in Harlow for both the great customer service and the competitive pricing.

Fantastic welcome from Elliot at Harlow SCS on arrival, made me feel extremely welcome. Offered great service whilst walking around looking at sofa. With great knowledge with any questions asked. First time sofa shopping so helped massively and made it as easy as possible.

Fantastic choice and great customer service from Olesea who was so helpful and knowledgeable without being at all pushy as happens in some stores, she helped us reach a decision on the perfect sofa for us

Ordered the Bixby sofa & cuddle chair from our local Harlow branch. When we got home we decided to change the colour. We looked online and chose the colour we wanted, called up and changed it- no problem! Fast forward to delivery day 16/4/25 the sofa came but was a completely different colour! We ordered a sandy beige colour as seen on their website- we got delivered an off white colour. Phoned immediately and was told it would be investigated with the manufacturer. No reply from SCS for over 2 weeks. Called up again and told it would be escalated and they would call. Again- no response. Went back into the Harlow branch where staff agreed with us it was the correct product code but a completely different colour! They helped us call up again and we was told a ticket was raised and we would hear back within 7 days. Cannot fault the staff in the Harlow branch- it’s a shame the after sales team let SCS down. On the 6th day we have received an email stating the colour is correct to that which we ordered and if we have any further issues we need to go through an ombudsman. Absolutely disgusting that they think they can do this and get away with it! When you are spending thousands of pounds on sofas you expect them to be the correct colour! The staff in store have said the issue is online it is not showing the colour in it’s true ‘day light’ form which is then not showing a true representation. SCS claim there is a ‘30 day quibble free’ return policy which they themselves are not adhering too. We have replied again asking for a date and time for when they will collect the sofa. We will not let this drop and will take it to the ombudsman and small claims court if needed. I DO NOT recommend this company to anybody!! Stay clear!!!!

*UPDATE*
I am unable to reply to the response from customer service. I am not denying the fact the colour is as listed. I am complaining that the colour online does not match the colour on the sofa you have delivered!!!

If you go on Facebook you can see there has been a SCS complaints group made which you can see I am not alone in the hell that is making a complaint against this awful company!! Thousands of people are going through this.

We visited several shops looking for a new sofa. Whilst visiting family towards the end of 2024, we called into Harlow Essex ScS who had received the new look make over on their store. We spoke to Elliot at the store who was very helpful and listened to what we said and our requirements. He wasn’t pushy with us and gave us space to browse. We spoke some more with Elliot and then left the store without feeling any pressure to buy. We then returned from North Wales in Feb 2025 to purchase our sofa from Elliot. We had visited several stores and even the nearest ScS to us. However we returned to Harlow only because Elliot was so helpful without being pushy. He didn’t follow us around the store like others have done. This makes us want to leave as quickly as possible. He left us to sit and talk on our own but was on hand to answer questions as and when required. The buying process was relaxed, friendly and no pressure was applied by him. Others could learn a lot by following his example. Our sofa was delivered at the beginning of May and we are happy with our purchase.

I received a message about the delivery and then a time slot. On the day, I received a phone call about specific time and they were on time. They were polite and very professional and set my sofa up very quickly and respected my property and home. They should get 6 stars. Excellent service.

Quick, efficient, polite. What more could you ask?

Very helpful staff member who was very aware that my husband was not in the best of health.he showed us a recliner riser chair which was ideal for him and he was so helpful in suggesting the lift so we could see more options upstairs. he even got him a cup of tea on our second visit what a star.information was abundant and very helpful. Looking forward to receiving our order