Elliot in the Harlow shop was friendly and a pleasure to talk to. He showed us a good deal and we ultimately went for a sofa we hadn’t considered before due to his knowledge and approachable nature. Always worth having a chat with the team as they know so much.

I have placed an order on 13-01-2025 at Harlow Store in person. The service was good, manager is helpful and friendly. Sales person Nick is patient and I finally place an order with him after repeating visits over a few months.
I would love to give the store service 4 stars.
However, their after sales service is poor and disastrous. Their customer hotline killed me 90 minutes everyday on waiting for the “so-call next agent available”. I have called them 3 consecutive days , keep waiting 2 hours every time just want to check my order status, make sure the emails are genuine and the payment link is reliable.

In nowadays full of scamming and fraud society, you send me an email with payment link but “not providing any ways for me to do the ID check” is not working. How can I pay such a large lump sum base on a link?

I can only pay if I can get a double confirmation that the payment link is genuine and it is official. It could be a nightmare if those are fake emails or simply scamming.

I am happy to pay but not in this way.
Please reply my email or pick up the call. My order number is S0074-1000158791.

Delivery incomplete.
Fabric care kit was missing and despite exhausting efforts to contact SCS and tell them they didn’t answer their phone. Their contact form didn’t accept my details. I couldn’t email them as no details supplied.
How do I tell them? I guess that I will need to drive back to the shop where ordered and complain.
Farcical!!!!
They don’t want to be contacted and complained to as they’ve already got my money.

We visited Harlow branch. Elliott helped us complete our purchase of a sofa. As soon as we walked in it felt very relaxed, Elliott acknowledged us, but left us to browse with no pressure. We finally decided on a sofa, we found the customer service very friendly and helpful. Looking forward to receiving our new sofa. Would highly recommend Harlow Branch, five star service.

Very helpful delivery guys. Andrei and Sorin did a great job. Was very heavy sofa and slightly awkward entrance but they got it through the doorway with no damage. Sofa looks fab. Very pleased so far. Thank you.

Following on from my previous reviews it's gets worse! Yesterday the hung up think her name was kate . Today a chap called josh I think he listened and I thought I was getting somewhere but no confirmation email . So looks like the small claims court.

As before BUYER BEWARE!!!!!

Sofa arrived damaged leather and fabric marked and scuffed. Visit’s to Harlow store twice have been ineffective at resolving complaint. Emails and photo’s have not been acknowledged or responded to the head office. Customer Service wait time excessive and no call back.

It’s going to be a month since I raised the concern, so far no call or email from customer care . Reply to my previous review is they tried to contact which is not true .

When I was in your shoo in Harlow Essex the service was excellent. Informative and advised me greatly. Sadly after that went downhill. Customer service awful. So hit and miss and terrible about calling back. Delivery a nightmare. 1st time didn't turn up when they said they would. According to text and email I could track them. That is non existant. On arrival said my sofa couldn't fit through the front door! I advised them to unpack outside and then try. It worked. At last I've got my sofa but after a lot of drama.

Excellent customer service. Patience given good advice. I have already recommended another friend.

Very good service
Very friendly
Very tidy
Very pleased
Bonaci is fantastic thank you

The delivery arrived within the notified time window, and we received an update nearer to the time of the delivery by telephone from the delivery personnel. The delivery personnel were courteous and efficient, handled the furniture with care, removed all packaging and placed the furniture in the requested locations.

Order confirmation No. : S0074-1000155756

I am absolutely frustrated and fed up with the ongoing issue regarding the damaged and faulty sofa that was delivered to me over three weeks ago. I have already written a review and have made every effort to resolve this issue by calling every day, waiting for hours on end, and sending multiple emails to various departments. Yet, no one has bothered to respond or offer any help.

You did respond to my initial complaint in this chat and provided an email address to contact you, which I have done—not once, but three times—only to receive absolutely no reply. This lack of communication and service is completely shameful and unprofessional.

I am beyond dissatisfied with this experience and regret purchasing this sofa. If I could go back in time, I would never have made this purchase. It's unacceptable to be ignored like this, especially when I’m dealing with a faulty product that I paid for. I demand immediate action and a resolution. This level of service is appalling, and I expect a response without further delay.

I had only just started looking for new settees when I went into SCS. Saw one which I loved immediately. Couldn’t order that day as had to check measurements first. I went back just over a week later and was disappointed that the free delivery was no longer available. But it was still in the sale, therefore have ordered them. I was served by nick, who was extremely helpful. He gave me facts and options to help me make a decision. He wasn’t in your face like some sales people which I truly liked. Very professional and had lots of knowledge. Thanks nick

My sofa ended up being the very last delivery last Friday afternoon, the crew were exhausted and ready to finish for the day. But they were fast, efficient and very pleasant. They did a great job at the end of a long, hard day for them. Thank you.

Let’s start with the plus’s first I got a call from the drivers mate and was told they were 10 mins away so they arrived 15min earlier than excepted time.
He was pleasant on the arrival and asked were I wanted it to go in the living room.
The crew then went to unload the van on my drive my sofa came in parts and they were boxed up, they proceeded to throw the boxed sofa out of the van onto the floor with no care for it and my sister even said to me look they throwing your sofa on the floor. It reminded me of seeing videos on the internet of other delivery company’s throwing parcels out of there vehicles. Also I tried to hold a conversation with the driver with regards to his day and he didn’t even speak back, going forward I think the. Company that SCS uses need to train there drivers not to throw peoples sofas on the floor with no care as we pay lot of money for them. I will be writing a complaint to SCS head office regarding my experience today

Waited 3 months to have my sofa delivered and when it finally was delivered they have sent a larger sofa than I ordered. I ask the delivery men to take it back as it’s not what I ordered and they told me they can’t and I would have to wait for a call. I refused to sign for the sofa, and the drivers left after a while. A couple of hours later I receive a proof of delivery confirmation with “my” signature on it obviously signed by one of the delivery guys. Pretty sure that’s fraud. Absolutely shocking. Went back to the store we purchased from (Harlow) as couldn’t get through on the phone and they have told me I have to wait for a call from the manager on Monday. Now I have a sofa that’s far to big for my front room stuck like a huge eyesore in middle of my lounge as it won’t fit in the recess in my wall and the best advice they could offer is they can order the correct one and it will be at least 3 months. Fuming

The member of staff who helped us was very efficient and took great care to answer all of our questions, advising about colours and measurements.

The young lady was very helpful with choosing the colour and fabric of the sofas and was very pleasant.

Excellent service very polite and very efficient. Kept me informed of delivery.