poltronesofà - Harlow Reviews 

1,932
TrustScore 4.5 out of 5

4.6

15 Queensgate Centre, Edinburgh Way, CM20 2DA Harlow, Essex,, GB


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Rated 5 out of 5 stars

Clear explanation of the store arrangement on entry and the product options. Very helpful staff. Found exactly what we were looking for. Good timeline for delivery.

Rated 4 out of 5 stars

Great team, threesome worked well. Wondered why one had to take photos of front entrance and passage then location of site for furniture, when they delivered through back entrance via garden. Handy... See more

Company replied

Rated 5 out of 5 stars

We were greeted by very friendly staff who were extremely helpful and very pleasant. They answered any questions we had and explained the whole process in detail. Plus it smelt absolutely amazing in t... See more

Rated 5 out of 5 stars

We had a great experience at poltronesofà Harlow, largely thanks to Hamza. He was extremely helpful throughout, answering all our questions and suggesting alternatives when we raised concerns about de... See more


Company details

  1. Furniture Store

About poltronesofà - Harlow

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 15 Queensgate Centre, Edinburgh Way, CM20 2DA, Harlow, Essex,, United Kingdom

  • 01279 630130

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,932)

17,870 reviews in the last 12 months

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Rated 5 out of 5 stars

I had an incredible experience with…

I had an incredible experience with Elliott. He was incredibly helpful and patient, taking the time to explain the process and all the different options available. He was so friendly and approachable, making us feel at ease. We can’t wait to get our new sofa! If you’re ever in the market for a new sofa, definitely ask for Elliott. You won’t regret it!

March 30, 2025
Unprompted review
Rated 5 out of 5 stars

sofa and chair purchased

We had an excellent staff member Ajit who was extremely helpful , friendly and very knowledgeble on the type of furniture we required . He helped us choose an excellent sofa and chair that was exactly what we needed . Thank you Ajit.

March 25, 2025
Rated 5 out of 5 stars

Beautiful sofas, friendly staff

I was pleasantly surprised by our recent visit to your Harlow store. It was clean fresh and well arranged, albeit while I enjoyed the scent pumped through the front doors, my partner thought it was a bit strong.

The choice and availability of beautiful Italian designed sofas and the various material swatches, colours and fabrics was great.

We were left for the right amount of time to explore before being assisted by Levi who ultimately helped us buy the sofa for us, trying out a few different sofas and showing us how the features worked.

Levi was very accommodating and a valuable asset to your team.

March 15, 2025
Rated 5 out of 5 stars

Harlow branch - Excellent Service

We went to the Harlow branch and we served by Claire. She was absolutely wonderful. So friendly and made it very clear and simple to order exactly what we wanted while also going our ofbher way to try and find and find extras we wanted. I couldn't fault SCS and would definitely recommend

March 18, 2025
Rated 5 out of 5 stars

We recently purchased a new sofa from…

We recently purchased a new sofa from the harlow branch, Elliott was very helpful and made our experience very pleasant. He was very professional and friendly we left the store very happy.

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish!
I would like to say thank you to Elliott for his excellent, friendly service and for helping us to choose the perfect sofa bed.
We received our delivery today which was actually earlier than we had anticipated. I would also like to say a big thank you to the two delivery drivers who managed to get our sofa bed into such a small space. Nothing was too much trouble for them. They were both extremely helpful and professional!

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

The customer service we received…

The customer service we received exceeded our expectations.
We were given adequate time to explore the store and wasn't hassled.
We were given adequate information and all our answers were dealt with in a timely manner.
Massive thank you to Elliott the sales man, who helped make our experience a memorable one.

February 4, 2025
Rated 5 out of 5 stars

It was a relaxed atmospher.

It was a relaxed atmosphere in the shop, no pressure sales from anyone. I showed the sales lady,Clare, which one I was interested in. We sat on it and I chose a colour. Ws chatted about the sofa and then made the decision.

February 5, 2025
Rated 4 out of 5 stars

Olesea the sales lady

Olesea the sales lady
Was very helpful and knowledgeable
Answered all our questions regarding our purchase
Would definitely recommend this store

February 8, 2025

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