poltronesofà - Hull Reviews 

1,863
TrustScore 4.5 out of 5

4.6

5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA Hull, North Humberside,, GB


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See what reviewers are saying

Rated 4 out of 5 stars

The reason for the lost star is due to poor customer service and the wrong power adapters Quality of the three piece suite is excellent only problem being is they sent mains power adapters for t... See more

Rated 5 out of 5 stars

The whole experience from going in the shop, meeting the staff, finding exactly what we want and need to information on delivery and the delivery service . We cannot fault our experience . We must... See more

Rated 5 out of 5 stars

We were notified that they would be 1hr to our destination. They both did different jobs on unpacked the sofas and the other put it all together . They took away all the rubbish and left our house cle... See more

Rated 4 out of 5 stars

What a lovely shop ,and smelled beautiful,the chap who served me was fantastic and never followed us around ,that’s one of the most annoying things that assistants can do .He was very friendly but not... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Hull

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA, Hull, North Humberside,, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,863)

16,738 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Went in to the store sales person wasn't pressuring or anything showed us various options that we liked . Chose our sofa quick hassle free sale . Sofa arrived yesterday and my wife said the delivery team were fantastic and really respectful of our home . Will definitely use again for future purposes

July 12, 2026
Rated 1 out of 5 stars

Brute Force !!!!!!

Sorry to say but our new sofa bed was delivered with brute force and ignorence how no damage was not done to my house and new sofa bed I don't know, we have another sofa on order and its not getting ragged through my house like that one did !!! If my other sofa wasn't already ordered and paid for i wouldn't be buying another from you !!!

July 10, 2026
poltronesofà - Hull logo

Reply from poltronesofà - Hull

Good Morning Mrs Hirst,

I hope you are well.

Thank you for taking the time to leave us your review and for sharing your feedback.
We're very sorry to read about your delivery experience and understand why this would be upsetting for you.

This is certainly not the standard of service we expect from our delivery team and are pleased to see that there has not been any damage caused. I also understand why you would have concerns regarding your next delivery, rest assured that I will share your feedback with our Distribution Centre to make them aware.

Please accept my apologies for any upset caused.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 4 out of 5 stars

delivery drivers very friendly and…

delivery drivers very friendly and cleared all the packaging

July 8, 2026
poltronesofà - Hull logo

Reply from poltronesofà - Hull

Good Afternoon Susan,

I hope you are well and thank you for your review.

I have tried to call you today, just to ask if there is anything we could have done differently to achieve a 5* rating. If so we would really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Delivery experience

I was kept well informed about the delivery date and time of my new sofa. Dean and James (delivery crew) were awesome. They delivered the sofa on time, assembled it and took all the packaging away. All in all, a very pleasant experience and I am a very grateful and content customer.

July 2, 2026
Rated 5 out of 5 stars

Came on time

Came on time, two good staff who worked well in getting the sofa into the house and then putting it together.
Only issue there was a couple of marks that one of the guys took pictures of, this was not done on delivery or putting the sofa together. He has logged the marks with someone back at work, awaiting a phone call.

July 1, 2026

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