We had not been in the store before. Suzanne explained the set up fully and allowed us to wander around. We ask her questions and she was very knowegable. We had 2 sofas in the running and went to have a look at the other stores in the locallity. Nothing caught our eye so went back. Suzanne was busy with another client. We waited for her finish whilst making up our mind. We made our choice and Suzanne helped us complete the sale. We were completly satified with the whole experience. We are now hoping that the delivery service will be just as good.

I visited the store to purchase a recliner sofa .The lady was very helpful. I had a sit on most of the sofas to try what was best for me.So many beautiful great quality sofas to choose from .
Mine is due to be delivered in August I'm so exited now .
Great customer service
Would highly recommend visiting the store
Great experience.

This is a review of the delivery process only. Anthony and Sean kept us informed of their delivery timetable and on arrival were very friendly and efficient; also demonstrated how to connect the battery pack I'd bought from a separate supplier.

The back office process of agreeing a delivery time could have been more helpful as in the end their arrival coincided with the arrival of a local charity collection for our old sofas (something I'd hoped to avoid but the person on the SCS delivery phone line said they couldn't specify even morning or afternoon which is poor by the standards of the best delivery services) but the four guys between them managed to work around one another

Overall a great customer experience, from ordering to delivery. We were kept informed of the delivery date and time throughout the process once we knew the furniture had arrived in the country. The delivery drivers were excellent and took away all the packaging.

Great customer service in store fully informed on delivery and very professional sevice all round including delivery.
Only thing i would like to add is i could not get a sample of the fabric before delivery to help me choose my soft furnishings.

Very knowledgeable staff. Enjoyed the buying experience. Everything e planned fully and clearly.

Delivery men were polite &helpfull suite is of great quality very happy with every thing would recomend to friens &family

From start to finish everyone was polite and honest. Was constantly kept informed so I knew exactly when and who was delivering my sofas. Highly recommend.

The service was great, the sales assistant was really helpful in helping us find our sofa and as for the delivery it came almost a month early which was a nice surprise

Never felt pressured . happy with the service just waiting for our new sofa thank you for all your help 😊

The lad's came exactly the time they said they would

You could put your goods on view so customers can see what they are buying, not a quick flash on a tablet, Tony Doy

Billy, sale assistant was really good at his job. Very knowledgeable and helpful.

The staff very informative and everything went well

Great service was given by the young man called billy who was in the hull store, my husband and I felt we had been well looked after

Staff was not pushy aske if we needed help amd we decided to look around the store but once we found the suite we wanted the lady showed us the different materials amd we decided om which material we wanted bery friemdly staff would recommend .

First class service from shaneen was welcomed warmly.she was very knowledgeable and helpful also considerate about our age helping us up the stairs explained all we needed to know.we would recommend your store to everyone Thai you again for a good shopping experience.terry &christine Dellbridge

Staff very helpful but not overpowering just left us to try the sofas out then came back over to see if we needed any more assistance

Very proffessional courteous and explained everything that we needed to know. Martin was the sales person who dealt with us and he was very polite and kind we ordered 2 chairs and then went back and saw Martin again and ordered a sofa.

Great customer service at the Hull store very helpful and friendly can’t wait for our new furniture to arrive