Debbie was the lady who steered through our purchase, and clearly knew just what she was talking about. She was just lovely, and had a superb way of talking to us. No patronising, no trying to force us into doing something we didn't want to - she was excellent. If all the staff, in all the stores, are like Debbie, then they must have the best team ever!

We thought Billy at your Hull store was spot on. His approach and offer of help weren’t too pushy and he is an instantly likeable member of your team.
His knowledge and advice were just right and we had no hesitation in giving him the business.
We both thought that the range offered was extensive, without being overwhelming.
Steve & Sarah from Brigg, North Lincs

We had a very warm welcome from the staff at the St Andrews Quay store in Hull. Debbie who greeted us was very pleasant and knowledgable about the sofas in store. We gave her a clear idea of what we were after and she took us through the options available. We were very pleased that we could have exactly what we were after and with the vast range of gorgeous leathers on show we didn't have any hesitation on picking the perfect one. Debbie did a quote for us which we took away to have a think about overnight. Not that it was really needed as we had already decided by then that we were going to go ahead with the purchase. We visited the store the next day and met with Debbie again, who was more than happy to help us get things ordered. From walking into the store to finally purchasing our new sofas, it was all a very positive experience. Credit goes to the staff, who also made us a very nice cup of Italian coffee while we were being dealt with. Would highly recommend visiting the store, we can guarantee you'll have a warm welcome and who knows you may leave with a new sofa.

Extremely friendly and professional staff, who were not overpowering but on hand to answer any questions

Visited the hull store and served by billy.excellent advice regarding suite,very informative and made the choice much easier. Thankyou billy 5 star service.

The order process was pretty straightforward, as was the delivery. I had a wait time of circa. 16 wks though for my sofa as I was told it was being built in Italy & therefore expected it to be of a high build standard. Unfortunately, this was not to be the case as both the seat & back cushions do not line up. The seat cushions between the sofa & chaise (corner sofa) are of a different height & the drawer under the sofa is not level with the rest of the base.

I contacted SCS (Hull) & they are sending a Technician out in mid-April to examine the faults I have raised.

I'm extremely disappointed with the quality of the build & the lack of adequate quality control, especially after waiting so long for the item in the first place.

I'm keeping my fingers crossed for a positive outcome.

Absolutely disgusting that my sofa has started to rip after 16 months of use. Beware of buying insurance too as apparently this isn't covered. Never had problems with my other sofa purchases at other at shops !
The fabric has parted as obviously badly made. Never again will I be recommending this company !

Good contact, careful with furniture, pleasant staff.

All through the procedure from ordering to delivery everything has been outstanding. The reason for the 4 stars is that one of the back cushions had a hole in it.the delivery men took photos and said they would report it. I would like to point out that Mrs Kitchen is 82 and not mobile so the delivery of a replacement sofa would cause her a lot of stress. A replacement back cushions would be the best route forward.

following on from previous post ref our faulty settee just over a month old...contacted scs head office again to advise that fault had not gone away after vigorous plumping...dont laugh....
Anyway rung as told after first conversation and was directed to tje how to get out of it department.
The lady there said that regardless of our opinions and the fault scs would not change tjere stance and basically said tough we dont want to know.
I could if i want pay at my own cost a third party to inspect and send a report to them she said....
Thing here is that any warranty they reckon aint worth the paper its written on, they are extremely defensive and offensive if you claim a fault.
It ended up that there is no escalation process if you are not satisfied...in other words if its broken or not right...tough luck, we have your money and weve walked away....

Just had a new suite delivered from SCS. Seems a little hard but I'm sure that's because the springs had gone in my old one. I'm sure it will give in time and I'm really pleased with it. When you buy a suite in a different material to the one in the showroom it always feels a bit risky but I love it.

The delivery guys were absolutely great. It was a very windy, wet day and as I'd got a new carpet I asked them to be careful with their feet. Without hesitation they both took their shoes off, even though the suite was coming through the window so it was quite a balancing act.

Would definitely buy from SCS again, from my experience in the showroom through to delivery I have absolutely nothing negative to say.

Delivery was on time , both the gents were very polite and very professional with their delivery

Kept well informed about delivery slot. Live info, excellent.
Delivery guys were very polite and efficient
In store personell were excellent as well

Absolutely wonderful service from Billy, an assistant in this store. Guided us through the choice of recliner chairs and was extremely helpful in finding our previous order to enable us to match fabrics to our other chairs. Very helpful, respectful and attentive at all times. An A* from us.

Sofa itself is briliant, nice quality and super comfy. However delivery service was 2/10.
Delivery guys were not prefessional. Clearly had a problem with assembly. I had to do their job when they left as they left it with some issues not correctly fixed. They also ingnored my sugestion to use wider back door, and used narow fronf one ending up with damaged internal door frame (noticed after they left) and some mood on the wall.
I love the sofa but delivery service should be improved.

I recently visited SCS at St Andrew’s Quay, Hull, and wanted to leave a special thank you to Debbie Skelton, who looked after us during our visit.

Debbie was absolutely fantastic — friendly, knowledgeable, and genuinely helpful without ever being pushy. She took the time to understand what we were looking for, answered our questions clearly, and made the whole experience relaxed and enjoyable.

Our intention was to go to all furniture shops but after meeting Debbie we bought with SCSCustomer service like this really stands out. Debbie is a real credit to SCS and made our visit a pleasure from start to finish. Thank you for such a positive experience.

Deceived
As I work away a lot we started to look at sofas in September to narrow down choice, found one we both liked explained to salesperson we were only looking and my wife would come back when sales were on as we we’re not in a rush. Was persuaded to put deposit down and if it went down before delivery we would get it at lower price. Imagine mine surprise to told by wife that sofa was ready and had gone down by £350.00 but SCS had changed their policy a couple of weeks before paying balance and they would not now honour the discount !!!. I am left feeling cheated and robbed and deceived. I would not recommend.
Update
after Lynsey from media team saw review I am happy to say a mix up in store where a discount could’ve been made it has now been sorted.
And we are very happy with sofa.

After an initial hiccup the week previously, the guys did a great job delivering the suite. Plenty of communication and the tracker was really helpful. They brought the suite in the house with no problems and set everything up.

Sue was amazing
I called to check the colour of my second purchase sofa to ensure they would match
Sue on the call was very patient and helpful
Great service !!