When I entered store I was warmly welcomed and asked if I needed help. I replied that I didn’t need anything immediately, was only looking for ideas as I had no idea what I wanted. The assistant then... See more
Location
Switch locationRansomes Euro Park, Central Avenue, IP3 9SN Ipswich, Suffolk,, GB
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See what reviewers are saying
Our new sofa purchase was made very easy with the help of knowledgable & professional service from Simon at Ipswich branch. Nothing was too much trouble for him, no pressure tactics, provided plenty... See more
Finally happy with our sofa recliners purchased as problemwas fixed today and sofas were deliveredon 24/6/26. I was very disappointed that the double recliner sofa's mechanics were faulty on day of de... See more
Company replied
Good communication prior to delivery giving date. Text received on the day giving a timeslot followed by a call from the crew saying they were on their way. On arrival good survey of route and d... See more
Company details
About poltronesofà - Ipswich
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Ransomes Euro Park, Central Avenue, IP3 9SN, Ipswich, Suffolk,, United Kingdom
- 01473 275100
4.5
Excellent
1K reviews
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New suite
The staff were extremely helpful and knowledgeable.
We were assisted by both Harry and Simon who were both helpful and not at all pushy. the price was also very resonable. Our new suite is still awaiting delivery, but if it's as good as the one we tested we'll by very happy.
May 24, 2026
They arrived promptly and were very…
They arrived promptly and were very polite and friendly, they did the construction of furniture brilliantly.
June 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from poltronesofà - Ipswich
Ciao Nail,
Thank you for your review.
We’re pleased to see that you had a positive experience with us.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
From the sale to the delivery was very…
From the sale to the delivery was very good and the actual sofa is very well made
May 20, 2026
Reply from poltronesofà - Ipswich
Ciao Simon,
Thank you for your review.
We’re pleased to hear you had a positive experience with us here at Poltronesofà and that you are enjoying your furniture.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind Regards
Lauren - Poltronesofà at ScS
Social Media Team
Reply from poltronesofà - Ipswich
Ciao Andrew,
Thank you for your review and I hope you are well.
We appreciate you taking the time to share your feedback and are pleased to hear you had an overall positive experience with us here at Poltronesofà despite a slight delay on the day of delivery.
All feedback is appreciated and helps us strive to provide an excellent service for all our valued customers.
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
Great shopping Experience
The store layout and the lovely smell when we entered!! Very friendly and non-pushy staff, good prices and choice was excellent. Hadnt gone into buy but ended up with a new sofa lol!!
May 25, 2026
Excellent service
From purchasing my sofa to delivery the experience was excellent. All staff in store and on delivery were helpful and professional. I would recommend this service and I love my new sofa.
May 28, 2026
The staff in the showroom were…brilliant
The staff in the showroom were extremely helpful,knowledgeable and explained everything in clear way, very impressed
May 23, 2026
Reply from poltronesofà - Ipswich
Ciao Geoff,
I hope you are well and Thank you for your review.
We’re pleased to hear you had a positive experience with us.
We have tried to call you today to see if there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Delay in serving
We found what we wanted more or less straight away. Why only 4 stars and not 5 stars was we had to wait around for ages to get someone to help us.
April 17, 2026
Friendly staff who let us wander rd…
Friendly staff who let us wander rd with out being pushy. Simon was Amazing and helped us with everything. We went to Ipswich store at Ransomes euro park.
May 14, 2026
Excellent Service
There was lots of styles to choose from with great choice of leather or fabric options. The staff were very helpful, informative and there was no sale pressure. They explained the payment options, insurance and delivery schedule. I am expecting my sofa and recliner in early August
May 12, 2026
Thus far
Thus far, excellent customer service - the proof wiil be in the pudding when we are in receipt of our order and everything being equal if any 'issues' arise (hopefully not of course) - including ' meeting expectation of delivery time and arrangement (extremely important), the positive experience we have received, remains so. (including 'after sales' etc.)
Good understanding of customer (us) product requirements etc.
sincerely, thank you
May 6, 2026
From the moment we walked in
From the moment we walked in, Bailey helped through out of perfect experience. It was so good we returned and bought another sofa the following week.
Great work Bailey, and I would definitely recommend to family and friends.
April 18, 2026
Very impressived
Very impressived, Simon was very helpful and knowledgeable. I look forward to receiving my sofa.
Regards
Paul Lewis
Ipswich
May 6, 2026
Happy customer
Sofa came in the morning as said.
Very good delivery men were professional and quick and careful with my sofa and room surround.
May 8, 2026
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