My visit to your showroom was a truly rewarding experience. From the moment that I walked into the shop I was greeted by the friendly staff without being pressured into a hasty purchase. I was allowed... See more
Location
Switch locationRansomes Euro Park, Central Avenue, IP3 9SN Ipswich, Suffolk,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
When I entered store I was warmly welcomed and asked if I needed help. I replied that I didn’t need anything immediately, was only looking for ideas as I had no idea what I wanted. The assistant then... See more
Harjit is a real credit to your Ipswich store. From the warm welcome and unpressurised approach to the eventual sale. Love the atmosphere in the Ipswich store too.
Our new sofa purchase was made very easy with the help of knowledgable & professional service from Simon at Ipswich branch. Nothing was too much trouble for him, no pressure tactics, provided plenty... See more
Company details
About poltronesofà - Ipswich
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Ransomes Euro Park, Central Avenue, IP3 9SN, Ipswich, Suffolk,, United Kingdom
- 01473 275100
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very impressived
Very impressived, Simon was very helpful and knowledgeable. I look forward to receiving my sofa.
Regards
Paul Lewis
Ipswich
May 6, 2026
Happy customer
Sofa came in the morning as said.
Very good delivery men were professional and quick and careful with my sofa and room surround.
May 8, 2026
Professional service throughout
Good communication prior to delivery giving date.
Text received on the day giving a timeslot followed by a call from the crew saying they were on their way.
On arrival good survey of route and destination. Offered and moved a chest of drawers to facilitate entry.
Delivery very smooth and assembly quick and efficient.
Tested everything and showed us fully assembled.
Took all rubbish away.
Very professional and polite throughout - a great service.
May 6, 2026
Great help in the store which was not…
Great help in the store which was not pushy just relaxed and helpful . Bailey was great
April 20, 2026
Simon was very friendly and helpful
Simon was very friendly and helpful. He was very informative about the sofa and answered all of our questions. We loved the sofa but were still looking around for more but simon definitely helped us decided on this one. A very good and kind salesperson.
April 25, 2026
The sales manager was fantastic and…
The sales manager was fantastic and very attentive to my specific needs.
Im really looking forward to the delivery of my sofas in the coming weeks.
April 25, 2026
Simon at Ipswich branch looked after us…
Simon at Ipswich branch looked after us from start to finish. Professional and friendly but not pushy.
April 28, 2026
Very friendly and knowledgeable staff.
Very friendly and knowledgeable staff, very high quality furniture, we will definitely be returning to buy other furniture
April 20, 2026
Great service !
The lovely young lad who sorted my sofa was very professional , didn’t take long to have the transaction sorted . Lovely shop too !!
April 17, 2026
The assistant was very knowledgeable…
The assistant was very knowledgeable and spent some time with us discussing our options
April 20, 2026
New sofas
Sale staff were very helpful when we visited the shop in ipswich to view the sofas harjit was very good at his job we ordered 2 reclining sofas which were delivered on the 15th April the delivery staff were very quick in unloading and sorting them out would recommend them
April 15, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Awful communication, no help
Loved the sofas, however we have damage to the frame and cannot sit on the sofa. We have lifetime frame guarantee warranty - but trying to get hold of them or the insurance company (neither of which want to take responsibility) is awful. Tell us they can’t speak to us when it was an online order- but we purchased in store. Would never shop here again in case I was in need of aftercare. So still haven’t been able to solve the issue months later! Avoid at all cost!!!!
April 11, 2026
Unprompted review
Reply from poltronesofà - Ipswich
Ciao Zoe,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry for the concerns that you have with your furniture.
Looking over the notes I can see that you were sent the link to our contact form so that this can be logged.
As your furniture is over 12 months old an out of warranty payment would be applicable, as per the terms and conditions for your order.
I am sorry if this is not the outcome that you may have expected however we would be unable to proceed without this.
If you do want to go ahead then please submit the claim form back to us and one of our aftercare team will contact you.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Delivery guys could not be faulted
Delivery guys could not be faulted. They were cheerful , professional and a pleasure to deal with. They struggled with very heavy furniture which could’ve been given straps to make it easier for them to manhandle.
Trying to get hold of the store via phone is virtually impossible and had to visit instead. Some store staff went above and beyond to help with issues and queries whereas others seemed dismissive.
Their products are amazing but the buying experience not so much so and relied on the customer doing 90% of the legwork. It seems that once they have your order and deposit, the rest isn’t as important to them which is a shame as I am not sure I’d return to that store in a hurry.
February 10, 2026
Unprompted review
Horrendous customer service
There is absolutely no email or customer service number that you can get through on. All emails are no reply. I've tried the customer service number numerous times and never ever been able to get through. I had a price issue and then the sofa arrived with a missing leg and only way to deal with any of it was to drive miles to the store. Customer service is horrendous. I would never ever buy from them again.
February 4, 2026
Unprompted review
Reply from poltronesofà - Ipswich
Good Morning,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have been disappointed in your experience.
We do advise that for any pre-delivery enquiries, such as the pricing, that you reach out to the store where your order was placed.
In regards to issues with the furniture this can be logged with our aftercare team via our online contact form.
I apologise for any difficulty experienced when trying to reach us about any of these issues and will certainly pass on your feedback.
Kind regards,
Lynsey - ScS Social Media Team
Brother and sister in law have recently…
Brother and sister in law have recently just paid over £2000 for a new sofa which was broken during the delivery! My brother works away and my sister in law stays at her mothers in the week whilst he is away so didn't notice and 3 days have passed so SCS a refusing to assist or even acknowledge the fault. We will be pursuing this further! "lovely women" in the store who thinks she can bully a young mum of 3 kids!
January 20, 2026
Unprompted review
Reply from poltronesofà - Ipswich
Good Morning Aaron,
Thank you for taking the time to leave us your review, I hope you are well.
I am very sorry that there has been concerns raised with the furniture following the delievery.
As the account holders details are not included I am unable to view the order or the history to advise on this.
We do advise that any issues with the furniture, once delivered, are reported to our aftercare team rather than the store.
If the account holder has not already done so they can complete our online contact form, along with photographs of the furniture, so that this can be reviewed. The link for this is https://enquiries.scs.co.uk/
If this has already been completed and they wish to speak with our aftercare team then the account holder can reach us on 0191 7313300 or email us at socialmedia@scs.co.uk.
Kind regards
Lynsey - ScS Social Media Team
DO NOT BUY FROM THIS COMPANY!!!!
DO NOT BUY FROM THIS COMPANY!!!!! SUB STANDARD FURNITURE AND THEY DONT CARE AT ALL ABOUR THEIR CUSTOMERS!!!!
January 17, 2026
Unprompted review
Reply from poltronesofà - Ipswich
Good Morning Heather,
Thank you for taking the time to leave us your review.
I am very sorry to see that you have rated us as 1* on this occasion and that you are disappointed in the quality of your furniture.
As your order details are not included I am unable to view the history or advise further.
If you require any further help then please feel free to contact us at socialmedia@scs.co.uk. Please also send a screenshot of your review and the order number or address and postcode.
Many thanks
Lynsey - ScS Social Media Team
Excellent Service
The Delivery Team kept me informed as to when they were due to arrive. In addition to the excellent tracking system, I received a phone call about 50 minutes before they would be arriving.
The team worked hard and swiftly when they were here, leaving no mess behind.
December 31, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.