The staff at the shop were very helpful the men who delivered the suite were very good The issue l had was the communication from the company Having received a text on 15th July to inform me that t... See more
Location
Switch location2 Gallagher Retail Park, Axletree Way, WS10 9QY Wednesbury, Staffordshire,, GB
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See what reviewers are saying
Very friendly staff, knowledgeable, helpful..the variety of sofas and chairs is great, the styles are lovely and the amount of different colours available is amazing... We were offered coffee and made... See more
Delivered the sofa sooner than expected but didnt deliver the coasters and care kit so cannot move the heavy chairs in fear of ripping our new carpet only to be told we wont get them delivered until t... See more
Great service. They were friendly and helpful. The furniture was delivered before the date they said it would be. I was given plenty of notification. The delivery men were polite. They called ahead to... See more
Company details
About poltronesofà - Junction 9
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
2 Gallagher Retail Park, Axletree Way, WS10 9QY, Wednesbury, Staffordshire,, United Kingdom
- 0121 506 1760
4.6
Excellent
2K reviews
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2x2 seater cosimo settees
Well worth the wait. Feels the same as the one we tried in the showroom.
Was delivered on time, even though a curtesy call was given to say they may be late.
Set the 2 settees up in no time, they were polite, and took all the packaging.
July 8, 2026
Excelent customer service by Brenden
Excelent customer service by Brenden
With out his expertice we would not have puchased any thing
July 5, 2026
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It was a very hard sell
It was a very hard sell. I didn’t realise how much I was paying for the health visit (still not sure what this is) and warranty. I thought the fabric care kit was free. When someone says I will sort this for you and no money mentioned you expect this free
July 3, 2026
Reply from poltronesofà - Junction 9
Good Morning Pat,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
I am sorry that there are some items on your invoice that you were not sure of since you have placed the order with us.
I have passed on your details to the store and asked that they give you a call directly, to discuss this further and clear up any questions that you have.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Further to our meeting today 4/7/2026…
Further to our meeting today 4/7/2026 with suki the store manager we are very disappointed with the result we ordered 2 2 seaters recliners and sunny the sales man ordered us 2 3 seaters we went in the store today and was point blankly told there was nothing we could do as we didn't point out the mistake within 72 hours we pointed the mistake out as soon as it was delivered he wouldn't give us head offices number just said ring complaints who we rang Friday and Wendy called my husband a liar totally unprofessional customer service from your Wednesday store manager very condescending we are going to look at our legal standing and are going to speak to consumer rights
July 2, 2026
Reply from poltronesofà - Junction 9
Good Morning Mrs Waite,
Thank you for taking the time to leave us your review, I hope you are well.
I am sorry to see that your furniture was not as expected when this has arrived with yourself.
As the order is not in your name I am unable to discuss any order information however we do advise for customer to check over the order documents as any changes must be reported within 48 hours of being placed.
I apologise if the outcome is not what you may have hoped for and if you have any further questions we would advise for the account to reach out to the store, on 0191 7313300.
Kind regards,
Poltronesofa at ScS
Social Media Team
Perfect delivery
Perfect delivery. From the messages and emails up to the delivery day. Was given a time slot that was adhered to. Also delivery driver rang giving me a 5 minute eta. Delivered and Installed very quickly and took away excess packaging. Very pleased with the all round performance of the company. 😀😀
July 4, 2026
Good delivery very pleasant delivery…
Good delivery very pleasant delivery men good quality sofa very happy with my purchase.
July 2, 2026
Fantastic service from beginning to…
Fantastic service from beginning to end.
Helpful, knowledgeable staff in store, the gentleman who spoke with us was so friendly!
Delivery staff were great!
June 30, 2026
Brandon was excellent in Wednesbury…
Brandon was excellent in Wednesbury showroom. Answered all our question for our sofa purchase and steered us to the best price deal and a sofa that met all our needs
June 24, 2026
I was kept updated through all the…
I was kept updated through all the delivery process. Very professional delivery men. Couldn't fault anything.
June 30, 2026
Looked around no one bothered you asked…
Looked around no one bothered you asked for advice and the sales person was very helpful
June 20, 2026
Our experience
Very welcoming without being pushy , informative , Bal dealt with our order , nice man . Thankyou now awaiting our furniture , will look forward to giving a 5 star when it arrives .
June 23, 2026
Reply from poltronesofà - Junction 9
Ciao Jennifer,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us and were happy with the service from Bal in store.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Very helpful and welcoming.asking what…
Very helpful and welcoming.asking what sort after and best for wot want for living room. Staff was very polite and very helpful aswell
June 19, 2026
Very friendly & knowledgeable staff
Very friendly & knowledgeable staff. Helped us with the right choice of furniture
June 2, 2026
Excellent service
Excellent communication prior to delivery. Furniture was delivered on time and seamlessly. Staff were extremely friendly and efficient. Sofa and chair is beautiful. Would 100% recommend.
June 20, 2026
Lee was excellent and vey helpful
Lee was excellent and vey helpful. Excellent service all round
June 13, 2026
A1 service.
A lovely, polite man served me. I didn't feel pressured into buying, he was very professional.
June 11, 2026
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