The staff at the shop were very helpful the men who delivered the suite were very good The issue l had was the communication from the company Having received a text on 15th July to inform me that t... See more
Company replied
Location
Switch location2 Gallagher Retail Park, Axletree Way, WS10 9QY Wednesbury, Staffordshire,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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I was sent an e mail the previous evening to say delivery would be next day . Was promised a text before 7am to confirm more accurate time . Didn't receive text but e mail sent to say delivery would b... See more
Company replied
Very friendly staff, knowledgeable, helpful..the variety of sofas and chairs is great, the styles are lovely and the amount of different colours available is amazing... We were offered coffee and made... See more
Great service. They were friendly and helpful. The furniture was delivered before the date they said it would be. I was given plenty of notification. The delivery men were polite. They called ahead to... See more
Company details
About poltronesofà - Junction 9
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
2 Gallagher Retail Park, Axletree Way, WS10 9QY, Wednesbury, Staffordshire,, United Kingdom
- 0121 506 1760
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I was kept updated through all the…
I was kept updated through all the delivery process. Very professional delivery men. Couldn't fault anything.
June 30, 2026
Looked around no one bothered you asked…
Looked around no one bothered you asked for advice and the sales person was very helpful
June 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Our experience
Very welcoming without being pushy , informative , Bal dealt with our order , nice man . Thankyou now awaiting our furniture , will look forward to giving a 5 star when it arrives .
June 23, 2026
Reply from poltronesofà - Junction 9
Ciao Jennifer,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us and were happy with the service from Bal in store.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Very helpful and welcoming.asking what…
Very helpful and welcoming.asking what sort after and best for wot want for living room. Staff was very polite and very helpful aswell
June 19, 2026
Very friendly & knowledgeable staff
Very friendly & knowledgeable staff. Helped us with the right choice of furniture
June 2, 2026
Excellent service
Excellent communication prior to delivery. Furniture was delivered on time and seamlessly. Staff were extremely friendly and efficient. Sofa and chair is beautiful. Would 100% recommend.
June 20, 2026
Lee was excellent and vey helpful
Lee was excellent and vey helpful. Excellent service all round
June 13, 2026
A1 service.
A lovely, polite man served me. I didn't feel pressured into buying, he was very professional.
June 11, 2026
Reply from poltronesofà - Junction 9
Good Afternoon,
Thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Fab experience
Brendan was a pleasure to deal with not pushy at all and explained everything thoroughly!He is a Credit to SCS!
June 9, 2026
Arrived at given time
Arrived at given time, didn’t take long to put it all together, pleasant and efficient
June 10, 2026
Not Dissapointed
We waited for our new suite and was not disappointed when recieved.
So far loving the experience especially with the electric recliner design fitted.
Thanks SCS - Poltronesofa.
May 27, 2026
It was great
It was great, the staff were brilliant, I just hope I get what I asked for. 😀
June 9, 2026
Excellent customer service by Julie
Excellent customer service by Julie. Attentive, knowledgeable and extremely helpful.
Furniture ordered, great value, just what we wanted, can’t wait for delivery.
June 5, 2026
I have never left a review anywhere…
I have never left a review anywhere before. Even if I had bad service but this company made me leave a review.they delivered damaged sofas on 5 occasions,scratched leather ,ripped ,scuffed ,misaligned sofas, numerous other issues ,the first delivery men damaged my decorated walls ,mud on carpets ,were rude ,bad service and mainly because the deliveries are carried out at speed ,no care taken, consecutively, lied to us were very rude to us hours on the phone waiting for someone to answer, no one calling you back ,trying to always arrange repairs to a new sofa is a big NO for me waiting 3months at a time for replacements ,PLEASE DO NOT make the same mistakes we made ,have since bought from a family owned business and very happy,we will never forget how awful our ordeal was ,please think carefully as this company are dreadful,if I could have given 0 star rating I would have
June 25, 2025
Unprompted review
Reply from poltronesofà - Junction 9
Ciao Mrs Harris,
I hope you are well and thank you for your review.
I am so sorry to read about your experience and how this has been disappointing for you.
I can completely understand your frustration regarding the quality of the furniture that you have received and issues with the delivery.
As your order details are not included I am unable to view the history or advise further however this is not what we would want for our customers and apologise sincerely for any inconvenience caused.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Raj was very good very pleased
Raj was very good very pleased
Best service ever
June 5, 2026
Unprompted review
Very good employees efficient and…
Very good employees efficient and polite delivered at the time they said
June 2, 2026
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