poltronesofà - Junction 9 Reviews 

2,113
TrustScore 4.5 out of 5

4.6

2 Gallagher Retail Park, Axletree Way, WS10 9QY Wednesbury, Staffordshire,, GB


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Rated 4 out of 5 stars

The staff at the shop were very helpful the men who delivered the suite were very good The issue l had was the communication from the company Having received a text on 15th July to inform me that t... See more

Company replied

Rated 4 out of 5 stars

I was sent an e mail the previous evening to say delivery would be next day . Was promised a text before 7am to confirm more accurate time . Didn't receive text but e mail sent to say delivery would b... See more

Company replied

Rated 5 out of 5 stars

Very friendly staff, knowledgeable, helpful..the variety of sofas and chairs is great, the styles are lovely and the amount of different colours available is amazing... We were offered coffee and made... See more

Rated 5 out of 5 stars

Great service. They were friendly and helpful. The furniture was delivered before the date they said it would be. I was given plenty of notification. The delivery men were polite. They called ahead to... See more


Company details

  1. Furniture Store

About poltronesofà - Junction 9

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 2 Gallagher Retail Park, Axletree Way, WS10 9QY, Wednesbury, Staffordshire,, United Kingdom

  • 0121 506 1760

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(2,113)

16,404 reviews in the last 12 months

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Rated 5 out of 5 stars

The lady that helped us in store let us…

The lady that helped us in store let us know about everything we need to know then whenever we needed ask a question she was there so helpful well spoken polite very helpful without being suffocating i cant remember her name unfortunately other wise i would name her very happy with the service

May 20, 2026
Rated 5 out of 5 stars

superb customer care

superb customer care, let me say Lee is the best, he have explained us every detail, fabric and delivery.
Superb shop floor, superb employee's. 100% satisfaction.

May 19, 2026
Rated 5 out of 5 stars

Great experience

We had a great experience from start to finish. The customer service was excellent — staff were friendly, professional, and took the time to clearly explain all the available options, fabrics, and delivery details. The whole transaction process was smooth and straightforward, with good communication throughout.

The quality of the sofa exceeded expectations, with strong craftsmanship and attention to detail. Most importantly, the comfort is outstanding — stylish, supportive, and perfect for everyday use. Overall, a reliable company offering both excellent service and high-quality furniture.

May 9, 2026
Rated 5 out of 5 stars

Friendly

Friendly, helpful sales staff
Fully explained about delivery and date
Delivery arrived promptly as shown on tracker and was done within 15 minutes.
Overall, excellent service from initial visit to delivery.

May 15, 2026
Rated 5 out of 5 stars

The sales team are very polite and…

The sales team are very polite and friendly. They explained how the structure works and was told to ask for Lee if we needed more help. We made a purchase, AJ was also helpful, we didn’t want to leave as we have never had so much fun trying to buy a sofa. Hopefully everything goes smoothly with delivery etc.

May 12, 2026
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, when we went to the shop the sales man was excellent not pushy at all but very helpful and informative a pleasure to deal with. We were kept fully informed with regards to our delivery and the delivery service was first class. Very friendly efficient delivery staff. We were contacted by phone on the day and were able to track the delivery van right to our door. Would recommend 100% to everyone. Perfect service.

May 13, 2026
Rated 5 out of 5 stars

Brendan was wonderful

Brendan was wonderful, he was so 'chill' and totally understood what personal space is. He asked what we needed or what we thought we needed and pointed us in the right direction, he then left us alone to roam thus meaning we didnt feel pushed, under-presure or suffocated. He saw we were needing help and so he approached us and offered great advice and direction. We left the shop fully informed and returned under an hour later to make our purchase.

May 7, 2026

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