Sunny was very helpful and knowledgeable about the range of sofas and chairs available. He made us a cup of tea while we weighed up the options before ordering.

No pressure they allowed us to use the information we were given and arrive at a decision for ourselves

From walking on the door staff could not have been more helpful without being pushy. We spoke to Brendan who went out of his way to help us giving us advice on different options and giving full break down of the pricr

We have been looking for a new sofa and a couple of chairs for a while, we to be honest have looked everywhere including Poltronesofa but simply couldn't make our minds up.
Once again, we visited the store in Wednesbury with the intention of one last look as we had seen one in another store we liked.
On entering the store we were warmly welcomed and no pressure given to just browse the store. We did find a sofa we had originally didn't try as although a three seater was only a two cushion design.
On trying it, it felt comfortable and we spoke to Lee who was one of the salespeople on duty.
There was zero pressure selling and he was extremely helpful.
Although the order was dearer than almost the same one we had seen elsewhere, the finish and material seems far superior.
We ordered it so just got to wait 12 weeks before we can give a full opinion on the service and final quality.

Fantastic experience, Natalie couldn't have helped more (and the other staff too) looking forward to relaxing on my new sofa

Very good customer service. Good range of products at competitive prices

We weren't bombarded by salesmen. When we had decided the sale went very smoothly. The salesman was called Lee. Service was good

Friendly staff and very helpful

Warmly greeted on arrival. No hard sales. Despite being new Natalie was very knowledgeable and extremely helpful.

We had a great time in this furniture shop went for a walk around thinking we could never afford any of this furniture but we were amazed great quality and very well priced great staff always happy to help with any of your questions and reassurance on any product they sell not pushy just left you to brouse by such a great choice of furniture to suit your needs by the time we came out we ordered a three piece and such a great price I even got a cuppa result

Julie brilliant sales person

The staff were patient and talked us through all options. Allowed us to walk away and also welcomed us back with open arms.

Very nice people and good behaviour

Lee was lovely and very thorough, he was patient and explained the process very clearly, we couldn't have asked for a better person to speak to.

Delivered exactly on time, notified last week of day of arrival, given a half hour time slot early this morning. Kept informed all the way. Efficient delivery men, took the back off the sofa to gain entry to the room we wanted it in and then set the sofa back up in place. Took all the rubbish with them. Friendly and got the job done! No complaints at all! Really happy with the whole process!

Great communication from order to delivery. Was kept fully up to date with changes to ETA. The delivery men were polite, courteous and friendly.

Can’t fault the quality, style or comfort of my new sofa. Very happy with the affordability, wait time, product and delivery.

The level of service I have received since placing my order has been completely unacceptable. At the point of sale, I clearly explained that the delivery address entered was incorrect. I was assured this would be corrected when I returned to complete the payment details.

When I came back to settle the payment, I was repeatedly dismissed on three separate occasions. On the third visit, I stated that this situation was not acceptable. Despite there being three members of staff available throughout my wait, I was told to wait nearly an hour for the original salesman to become available. When I was finally seen, the matter was resolved in less than five minutes. At that point, I again requested that the delivery address be corrected and was explicitly told that this had been done.

Despite these assurances, the delivery was delayed, and when I received the tracking information, I discovered that the delivery address was still incorrect. As a result, I am once again without the two sofas I ordered and, additionally, I was forced to take a day off work in an attempt to resolve an issue that should never have occurred.

While I understand that staff may be working on commission, this does not excuse the consistently poor service I have experienced. The lack of accountability and basic attention to detail is unacceptable.

Something has to be done about this, I’ve been in today and how blase the manager was shows this is a reoccurring issue many customers face at this branch.

Order no: S00251000259352. Was asked to review my new furniture on the day it was delivered but I’ve left it six months and one complaint already rejected another just sent , I thought on the day of delivery wouldn’t be a true review so here is my review , my leather Anzola 3 seater power recliner and the snuggle chair power recliner , there is not enough filling enabling the leather to be taught , the seats and back of the furniture are very puddled , Scs say this is normal and I haven’t followed their after care , so think hard before purchasing.

It is the worst service I have witnessed in my whole life. I'm so glad my cctv captured it all, including what was said. One of the delivery guys came to the door. Instead of using the ring bell, he knocked. It didn't take long b4 my wife came to the door. He was not wearing any clothes that could identify who he is. No I'D shown and nothing was written on their van which was parked on the road. The delivery slot was changed several times and the last one was between 4:30 to 5:30pm. They turned up 2:10 pm. So with nothing to identify who they were, coming on a different time that was proposed, my wife, who was alone looked through the front class door, was confused and opened the door anyway, you could hear her say hello politely and hopping that this guy could say who he was, he didn't say even hello back to her. Then she proceeded to ask are u the sofa people and he said yes and asked her if she's not aware of them coming and she said she was but if he turned up without identifying himself one way or another, and coming also on a different time slot, there's no way she could know that immediately without asking questions. He also asked my wife if she thought he was a thief, and my wife responded, how would she know he wasn't a thief if he's not introducing himself at the door? He proceeded to ask my wife on the road loudly if she hasn't seen a black man b4, that she was behaving strangely because he was black. Wow. Well my wife has been with me for over 15 years and we have 2 wonderful mixed race kids. If she was a racist, how could she have chosen me? My wife called me at work upset, told me how she has been treated and branded a racist. It is beyond belief. If she is not married to a black man and have mixed race kids, people would say yes she is without knowing a thing about her. It's all in the video and I wish I could share the video somewhere for people to see who they're dealing with. There are so much that was said which would take too much time to write and read. But none was about tace until he brought it up and my wife was forced to inform him that her husband is black. Even at that point, he refused to back down and bragging about being on the job for 7 years, because my wife said if you dont want to do the job he's on, he should get another one ,not coming to people's homes and calling them racist for no reason. Also I came home and inspected the sofa and discovered little damage or scuff marks on the legs of the sofa of which I took pictures of. I'm so angry with this individual and disappointed that I wasn't there to handle him the way bullies should be handled.

On a brand new carpet the delivery men didn't remove their shoes and instead layed down a dirty wet blanket and still stepped on the carpet multiple times with their shoes on. On top of it the 2 seater sofa had stains over it. No problems with the shop just the delivery men