Efficient, friendly and thoughtful

We purchased 2 3 seater sofas and a footstool the day we had delivered we rang scs as the one seat had not got enough filling in seat they sent a chap out never sat on any of the other seats and said there was not structure damage what an absolute idiot DO NOT BUY from
SCS they have your money then then DO NOT want to know once got money waste of time i would advise anyone to not buy from them
Terrible place and some of staff very rude

Ordered sofa and chairs on the 15th of October still waiting for them tried phoning on several occasions tried 3 different numbers all just keep saying agent will be with you shortly can't get the tracking either would not have bothered if I new it was going to be this long.never again 👎👎

From start to finish, the experience was perfect. We will 100% be using SCS again.

J2D-1027

Text the day before to say my time slot of 7am till lunch time
Then another text on the morning to say between 7.50am and 8.20am
Followed by a phone call to say they would be there by 7.30am
Arrived bang on time father and son team, so friendly, polite, professional, took away all the rubbish. Placed it perfectly in place handled with care couldn't have asked for better

Delivery men had come and gone quite early. However, when I went outside just after they left I had to collect large piece of cardboard off the front garden and they had left plastic strapping all over the pavement. As it was still quite dark this strapping could have proved dangerous if anyone had been walking down the road as it was not very visible.

I had received an email at 6.30 Wednesday evening giving a delivery slot of between 7.45 and 8.10. They had been and gone by 7am

10 outta 10....top job very efficient and well informed on the delivery times

Great service from start to finish. Sofa arrived earlier than delivery date. Tom and Josh who delivered were great

Excellent team who were friendly and efficient
They were very careful of my home

Informed store colleague what we wanted and was advised and shown models of fur ture that were suitable in store. Got a decent deal for purchasing 2 a corner and a lounge sofa respectively. They look fantastic in our rooms and are very comfortable. The 2 lads think its Tom and Josh were polite and timely in getting the furniture set up and moved to exactly where we wanted it in the rooms. For a chilly day they were both sweating and working extremely hard moving such heavy furniture. The only negative I can say is we only had 1 sofa care pack given to us whereas if we'd have purchased the 2 sofas separately is assume we'd have had 2.

I have had such a great experience with SCS. Lee and Aaron from the Wednesbury store were fantastic! They were really informative, patient and helped us pick our dream sofa. We had Craig and Ben who delivered our sofa who were professional and efficient. They rang 30 minutes before delivery and were really respectful towards our home- taking shoes off etc when installing.

The sales person wasn’t very helpful.The delivery men Marvin & Scott were very pleasant & helpful respected our property.

Not long got back from
purchasing a 2 seater sofa, chair & footstool from the wednesbury store gallagher retail park m6 jct 9 was attended to by a very helpful, knowledgeable, lovely lady called Julie. Such a credit for scs to have this staff member work for them.

Arrived way too early and was not in to witness delivery, partner specifically asked me to have half a day at work so I could check the settee was correct. When i arrive home I find it to be completely the wrong colour and material.

If I could give -1000 stars I would. I purchased a sofa December 2024. It was not delivered until April 2025. It was completely WRONG colour - I ordered beige and I got forest green. They give you a random delivery date on a weekday withour asking you at 3 days notice and threaten £120 fine if you don't show for the delivery. You can't get through on phone to speak to anyone. I spent most days calling and being in the queue at 9am, leaving my phone on all day and some days speaking to someone at 4pm if I'm lucky. They won't answer emails until its been a few days. Because of this I had to get my grandfather who didn't know our order to be there to let the delivery men in on a random Thursday at 3 days notice from SCS and he didn't realise our sofa was wrong colour. We ordered sofa for another room which they marked delivered and they never actually delivered.
People on the phone line on the rare lottery winning occasion I managed to speak to someone will fob you off to send an email (which will never get answered). They refuse to give me their name to keep an appropriate papertrail of my efforts to rectify the situation.
They won't refund unless they've picked up the sofa and guess what - arranging pick up is as difficult as arranging delivery.

The manager at Wednesbury, Aaron, accepted that the staff member who put the order through had put it through as dark green and remembered we had asked for a different colour. After lots of back and forth and him being unhelpful and even being threatening in demeanour, we managed to get the order cancelled. Another female staff member at Wednesbury also started getting unnecessarily involved in my conversation with Aaron when I was there, slating off GPs to me for some reason.

They day I managed to get out of this situation with SCS, 7 months since inital order and 7 months of sitting on the floor, I walked straight out and went to DFS across the road and have been very happy on my DFS sofa since.

Would not touch this company again with a barge pole.

Item not delivered on the day arranged and was
told they was not coming till 2 hours after delivered time. On the 29th
Had to rearrange for 3rd

We purchased two leather electric sofa’s.Great experience from start to finish Priti was patient and helpful . Aaron the store manager was great when we had a query. Had to wait a few months for delivery. But now it’s arrived it was well worth the wait. Seems really good quality and is exceptionally comfortable. The delivery van arrived on time. Tom and Paul were clean, polite, knowledgeable and friendly. They took great care with our new furniture and were respectful of our home. Didn’t seem to be in a hurry and ensured everything was as it should be and I was happy before they left, these two gentlemen are a credit to SCS. And all this with a smile in this unbearable heat. Well done and thanks. I’m now a very happy customer relaxing on our new furniture. If the quality is anything like the service I will be very happy with our purchase.

Delivery men polite unpacked the sofa and chairs set them up took all packaging away with them .rang to tell us how time they would be with us
This is my 3rd sofa and chairs from scs really good quality. Would not shop any where else.

Was informed a week before delivery my delivery date , day before I got a delivery window on the morning my 1/2 hr delivery slot , so pleased with information received

I’d honestly give more than double the stars if I could, a huge thank you to Brendan S!

We let him know our budget and what we wanted and he went above and beyond to ensure we found something we were happy with.

Me and my wife could not be happier with what Brendan found us and the service he provided was incredible, it felt as if we knew him and he was a friend we’d known for years!

Please ensure this man gets some recognition, without naming other places or people within the same store, this guy was by far the only one I’d trust.