The lady who served us, we think her name was Alice , was absolutely amazing. She made the process as straightforward and simple as possible for us. She allowed us time to decide by ourselves without... See more
Location
Switch locationCrossley Retail Park, Carpet Trades Way, DY11 6DY Kidderminster, Worcestershire,, GB
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See what reviewers are saying
We visited your Kidderminster store two days running, your colleague Steph was so patient and helpful on both days and being elderly we didn’t rush. She was amazing her knowledge of the products and h... See more
We had super customer service in the shop and we love the sofa bed and armchair. The only thing that let the experience down was the delivery of the armchair. The delivery men were a bit careless, res... See more
Company replied
The shop assistant was super friendly and helpful. The store was inviting with lots of options. The reason it’s 4 stars and not 5 is because there was a very hard sell for the aftercare insurance wit... See more
Company replied
Company details
About poltronesofà - Kidderminster
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Crossley Retail Park, Carpet Trades Way, DY11 6DY, Kidderminster, Worcestershire,, United Kingdom
- 01562 513920
4.7
Excellent
2K reviews
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Nice experience from star to end
Nice experience from star to end, nice and helpful staff , really nice sofas, best thing to understand what I mean go and visit the store.
May 28, 2026
I was made very welcome
I was made very welcome, everyone I met was very helpful and friendly. I was able to look around with no pressure. A very positive experience.
May 23, 2026
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good service overall
Good service in the shop
Good service ordering online
Good customer service in lead up to delivery.
Happy with my new sofa and chair.
May 27, 2026
Reply from poltronesofà - Kidderminster
Ciao Laura,
I hope you are well and thank you for your review.
We’re pleased to see that you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The lady that served me went above and…
The lady that served me went above and beyond to help me the best I have ever been served !!
May 25, 2026
OUR NEW SOFA IS FINE
OUR NEW SOFA IS FINE. It's comfortable, which is good, as we weren't able to try it before buying it. I've scored 4/5 because the delivery guys were very rushed to get it set up. Said they were allowed only 6 minutes to remove the packaging and screw in the legs.
May 19, 2026
The member of staff couldn't do enough…
The member of staff couldn't do enough for us they left to look around but when we needed assistance thay we're around to help
May 20, 2026
Sofa, so good!
We agree with everything in the first paragraph of the AI summary: unpressurized service from friendly and knowledgable staff.
I hope this continues with the delivery service!
May 9, 2026
A very pleasant hassle free experience…
We went to the Kidderminster store and were very impressed by the informal and friendly nature of the staff, and the quality of the furniture on display. There was no pressure whatsoever to buy, and we came away satisfied that we had been well treated by staff, who had explained all the different options extremely well. We had intended to make comparisons elsewhere, but never felt that was necessary.
May 20, 2026
Staff we dealt with were helpful and…
Staff we dealt with were helpful and pleasant and hope our furniture comes in the alloted time would recommend for the styles and choice of fabrics far better than any rival stores
May 14, 2026
Sales assistant "Stephanie" at the…
Sales assistant "Stephanie" at the Kidderminster branch, made the experience enjoyable.
Stephanie was knowledgeable, and patient.
April 20, 2026
Excellent shop! Highly recommend, great price too
I was welcomed by a smiling young lady called Stephanie, who was very knowledgeable, polite, I explained what I was looking for and she showed me some options. I saw a recliner chair, colour,size, etc, I gave Stephanie my details, and a price was given. I went back afew days later to finalise the purchase. Staff were all polite and helpful.
May 8, 2026
Great service all round
Company kept in touch throughout, item delivered on time, service and delivery very good, very good all round
May 9, 2026
Fantastic service
Fantastic service, the guys who delivered and assembled the furniture were friendly and very efficient.
May 9, 2026
Greeted at door didn’t know what we…
Greeted at door didn’t know what we were looking for allowed to browse not pushed into anything when we saw what we were looking for for was told of the options and and shown colours fabrics and measurements of sofa so we could go home and decide
March 20, 2026
Steph (I think her name was) was…
Steph (I think her name was) was excellent in all aspects.
May 4, 2026
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