We were made to feel very welcome by Steph as we entered the store. It was a hot day and we were offered water which was appreciated. Steph demonstrated the mechanisms of a sofa and was kind courteous and a credit to the store. We made a purchase later that same day and very pleased with both the quality of the furniture and the professionalism of the staff.

All good from the lady who completed our order to the delivery company. All good and in time.

Nice experience from star to end, nice and helpful staff , really nice sofas, best thing to understand what I mean go and visit the store.

I was made very welcome, everyone I met was very helpful and friendly. I was able to look around with no pressure. A very positive experience.

Good service in the shop
Good service ordering online
Good customer service in lead up to delivery.
Happy with my new sofa and chair.

The lady that served me went above and beyond to help me the best I have ever been served !!

All staff were very pleasant

Delivery on time , delivery men polite, efficient. No problems.

OUR NEW SOFA IS FINE. It's comfortable, which is good, as we weren't able to try it before buying it. I've scored 4/5 because the delivery guys were very rushed to get it set up. Said they were allowed only 6 minutes to remove the packaging and screw in the legs.

The member of staff couldn't do enough for us they left to look around but when we needed assistance thay we're around to help

We agree with everything in the first paragraph of the AI summary: unpressurized service from friendly and knowledgable staff.

I hope this continues with the delivery service!

We went to the Kidderminster store and were very impressed by the informal and friendly nature of the staff, and the quality of the furniture on display. There was no pressure whatsoever to buy, and we came away satisfied that we had been well treated by staff, who had explained all the different options extremely well. We had intended to make comparisons elsewhere, but never felt that was necessary.

Friendly on time and sofa looks great

Staff we dealt with were helpful and pleasant and hope our furniture comes in the alloted time would recommend for the styles and choice of fabrics far better than any rival stores

Sales assistant "Stephanie" at the Kidderminster branch, made the experience enjoyable.
Stephanie was knowledgeable, and patient.

Very efficient

Quick and easy, no mess and very polite.

I was welcomed by a smiling young lady called Stephanie, who was very knowledgeable, polite, I explained what I was looking for and she showed me some options. I saw a recliner chair, colour,size, etc, I gave Stephanie my details, and a price was given. I went back afew days later to finalise the purchase. Staff were all polite and helpful.

Company kept in touch throughout, item delivered on time, service and delivery very good, very good all round

Fantastic service, the guys who delivered and assembled the furniture were friendly and very efficient.