Great customer service from ordering in store to the guys who delivered the chair and put it together.

Friendly and knowledgeable staff.
Delivered as stated and set up quickly and efficiently.

The Salesman was very polite and helpful, they left us alone to have a look at all the sofas and then ask if he could help, thankful he did cos he helped us chose the one we like

Staff in store were incredibly helpful without being pushy and in your face. Communication leading up to delivery was excellent and the delivery guys were polite and professional. They took care to unpack and build the sofas which look fantastic. We will certainly be repeat customers in the future.

Norman who helped us with our decision for a sofa was very knowledgeable and caring for our needs as we have 2 big dogs. Both himself and Bobbie was very approachable and put you at ease didn’t at any time feel pressured by them to buy. Glad we went here to buy our sofa

The staff in Poltronesofa Kilmarnock were really pleasant and helpful. On our first visit David explained to us how the service works, that if we liked a sofa design or style, we could then get it in whichever colour and fabric we preferred. That really encouraged us to spend more time searching. Then Norman and Billie were very informative on our second visit. They helped us find a sofa we really liked, then matched it with a chair and footstool from another range so we could get a matching set. They gave us all the information we needed to be confident we were buying furniture that would last and would be protected. Norman put together a finance package that allows us to pay for the furniture at a pace that suits us. I would gladly recommend Poltronesofa in Kilmarnock to family and friends.

We were approached and the labels were explained to us , he then left us alone to have a look around . I made a decision all colour swatches were brought over, and the price difference explained. Gentleman was very helpful and informative , explaining all options and payment details .

Very pleasant and helpful staff they went pushy at all

Staff in the Kilmarnock branch are fantastic. Absolute credit to the company. Sorted me out in no time and explained everything you have to offer at ease. Lets hope the sofa matches this quality.

We were welcomed without being pestered , explained to about the deals on offer, variety of colours and materials are amazing, we ended up buying sofa and got good discounts ,we were very happy with overall experience and the very helpful assistant

On entry to the Kilmarnoch branch we were met with a warm welcome from David who introduced himself he listened intently to us as we told him we had no idea what we were looking for. He suggested a look around we didnt look far before seeing what we liked he took time to show us the various materials, colours etc . Explained the mechanisms the after care. He has a calm reassuring manner which helped us be at ease. His customer care skills are excellent.
Having made the decision chosen the colour we paid our deposit. Later I phoned to ask if I could go back in and just check the colour David would be finished for the day but he would pass the information to colleague.
Once again we were warmly greeted by Billie who had the material we had chosen beside the sofa.
I cannot express what an amazing customer journey we had.
I have every confidence that when our purchases arrive we will be delighted.
Thank you Kilmarnock Branch.

Good and knowledgable service in relation to products. Well explained

Hello, I’m happy to leave a positive review. I recently visited your Kilmarnock store looking for a new sofa.
Lee was the salesman who assisted me. He was extremely pleasant and helpful. He did not rush me into a decision. He listened to what I wanted and helped me to make the right choice. I would recommend Poltronesofa to my friends and family.

Friendly, welcoming staff with plenty of company and product knowledge. Very helpful when asked anything. The store itself is very well presented with a huge range of sofas etc. on display.

I went in to choose a sofa for my new flat, I already had an idea of which one I wanted. Graeme came over and talked me through all of the options for a specific sofa I was looking at, and in the end I bought one that I'm very happy with. Fingers crossed it arrives sooner than anticipated 🤞😅

Five stars! Norman was wonderful, brilliant and so helpful. He really made it a great experience

Very professional and friendly. Staff took time for choice and advice

Lee was very welcoming and very helpful and explained everything in great detail. Made me feel confident in purchasing my sofas. It was easy to explore your store to get a good look at what was on display.

Was explained everything about my recliner and the all about the warranty did rush through everything showed us all the colours lovely having a chat