Was explained everything about my recliner and the all about the warranty did rush through everything showed us all the colours lovely having a chat

Very helpful and knowledgeable staff and friendly. Really like how they welcomed you in the store and gave a small rundown of how colour tickets work then leave you to shop freely

Very friendly staff and not following you around the store very happy with the service we got

Delivery communication was excellent. I was given precise updates on the expected arrival time. The delivery team were courteous and took care with the delivery. Very pleased with the customer service.

When I went into the Kilmarnock store the staff were really very friendly and informative especially Billie who asked if she could help me with anything, I asked her if she had any Sofa beds, she showed me one that was on the floor and I was amazed at the thickness of the mattress that comes with it, the service was excellent from Billie and she was very informative and knew her job.

My experience was absolutely first class and were very helpful on advising us and nothing was any bother would definitely recommend the company

Billie was very informative about the products. Also really helpful in assisting me to choose my ideal sofas and explained delivery times etc

Beautiful sofa and matching chair. Workmanship is superb. Wait for delivery is awful tho.

We had a fantastic experience at Poltronesofà in SCS thanks to Lee. We were looking for a sofa bed and he took the time to show us the full range available, explaining all the different options and features in detail. He was extremely knowledgeable, friendly, and patient throughout, making the whole process easy and enjoyable.

We already love Poltronesofa and we've only been instore once. The staff are all friendly, helpful (not pushy) and extremely knowledgeable. We visited the Kilmarnock store and were helped by Graeme, thanks Graeme. He was so knowledgeable it made our choice easy. The furniture itself is amazing. Well made, great insurance, and designs that we hadn't seen before. Highly Recommend. Thanks All

The salesman James was very professional. He never once pressured he was very knowledgeable about all the suites etc , bought a suite and he could not have been more thoughtful no rushing no pressure he was so kind

Ordered a suite norman very helpful
And great service

Fast efficient friendly and safely delivered

Good sales information and staff

friendly, knowledgeable staff, clean and warm store

From viewing the sofa in January was informed itbwoukd be 16 weeks delivery which I was ok with. Sofa arrived exactly on the date quoted by the salesperson in the shop. No pushy sales tactics either which is refreshing

I was very pleased with the help I got from David during my recent visit to the store. Everything was explained very well and when I had to make a change to my purchase nothing was too much trouble.

I was kept updated with messages. Everything went to plan and the two men who delivered the sofas were very professional and nice.

Staff were very knowledgeable and patient whilst we selected the sofa we wanted.

We were welcomed into the store and were given plenty of time to look around without being pressured. We were given some useful information regarding the tags on the furniture. (Choice of fabrics, colours etc).

When we eventually decided which sofa we wanted, we talked through all the colour and fabric options. Once decided, we also opted for the 'Elite protect' warranty as recommended by Graham, due to the fact that we have a very energetic dog at home.

Lee initially welcomed us to the store and assisted us. During our hour long visit, Lee had finished his shift and Graham took over looking after us and helped us finalise our decision.

Graham and Lee are both a credit to Poltronesofà.

Salesman was great .delivery men fantastic