Salesman was great .delivery men fantastic

Really impressed with our entire experience from our first impressions as we entered the Kilmarnock branch. Staff made us feel welcome, Lee was attentive and informative whilst giving us space and time to explore the shop at our leisure.
We were impressed by the quality the range and the attention to detail in the sofas. We were very impressed in the range of colours and quality leather fabrics available.
Every member of staff we saw was pleasant, engaging and helpful. Having looked in other furniture retailers recently we were confident we couldn’t or wouldn’t find anything elsewhere to meet our needs so had no hesitation in placing an order. Once again Lee was very informative in presenting all the options available not only in our chosen Sofa but in the finance options, ensuring we had a clear understanding of the ordering delivery and process.
If the rest of our experience with this company on completion and delivery is as good as the shopping and purchase experience This really will be a five star service . The shop is a credit to the brand

I spoke to 2 people in the branch the first was James who was very helpful i did say that we would come back in to order with him but unexpected circumstances prevented me so when I returned I asked for James as I didn't want him to miss out on any commissions that could be coming his way but I spoke to Norman who informed me that all commissions were pulled so I went ahead and ordered my suites both of your employees were very helpful and knowledgeable in this matter so very pleased with the service I received thanks Brian shaw

The help & attention in store in Kilmarnock was very good, professional but friendly. Helped me sort fabric & colour even when I changed my mind. Was not too much trouble.
An issue with the Free interest option was also overcome as due to my demographic, I was told initially it couldn't be offered. This was sorted very satisfactorily.
However, The delivery from the warehouse to me was slightly stressful, nothing to do with the store as the person that attended me on my initial visit did all he could do but to no avail from the DC.
The sofa did turn up a few weeks late, Unannounced, which meant I hadn't had time to get ride of the old sofa & get organised.
However overall I am very pleased with the suite & can't thank the person in store in Kilmarnock enough for what he did. Many thanks David.

From start to finish!
Ordering with lovely staff through to delivery update and delivery on the day. Thank you.

Overall from when we first ordered our suite, the fella in the shop, (sorry his name escapes me)..he was an excellent salesmen...the guys who delivered were superb..dealing with anyone face to face was excellent..only complaint not keeping me updated on how long my suite would take when it was running behind on delivery date..

Great experience.
Graeme was very knowledgeable and helped us find a sofa that would work with my additional support requirements.
Only thing I would change was that the scent that was being pushed into the showroom was very strong. Which was triggering a migraine.
Otherwise great experience, looking forward to new sofa

Very helpful staff. Great service from Billie. Looking forward to receiving my sofa.

Shop was stunning and the gentleman that helped my elderly parents was a top man for dealing with there enquirys and selling them there new couch and reclinerchair. Very easy process and friendly/understanding person that guided us through the whole thing.
Delivery men were so good with my moving the furniture around for her so it was in the perfect position.

The delivery men were very courteous and helpful and connected and tested the sofa and chairs. Only four stars because the delivery time changed a few times during the day and the delivery men arrived earlier than expected.

Suite is beautiful and delivered with care. Was told 8 to 12 weeks delivery on purchase but it was 16 weeks but overall so far a good experience

I walked into the store and David approached me asking if he could help me look for anything, after listening to his advice I continued my search it was great to go and browse without being pestered, any questions I had David or any other staff members gave me advice and assistance. Great service and friendly staff.

From the moment of picking the suite to being kept in touch about delivery which was spot on exact time given . I felt that service was really excellent and would repurchase again.

Tony and Graeme in the Kilmarnock store, made our experience sooo much fun and helped us in every way possible! From moving furniture about to show us how it would fit in our room and measuring everything so I could double check then going through every colour and material they have in the shop! Thanks again for making our shopping experience a memorable one and we will recommend you to our friends and family!

Billy who attended to me was friendly, helpful and knowledgeable.

The staff made you feel at ease no pressure and made sure different options were available with in depth information more than happy with the care they gave us

Very friendly knowledgeable guy. Beautiful well finished piece of furniture

Great service. Norman from the Kilmarnock store was so knowledgeable and offered us lots of choices. Delighted to say we placed the order and await the delivery of our new furniture

Stunning store, with stunning range of sofas, friendly staff without being overbearing, gave me time to look around an when I was ready explained the range of fabrics clearly, highlighted various functions on the sofa I have chosen, order process was explained thoroughly with payment completed staff thanking me for my purchase, would recommend to anyone.