poltronesofà - Leicester Reviews 

2,492
TrustScore 4.5 out of 5

4.5

Unit F Fosse Retail Park, Everard Way, LE19 1UT Leicester, Leicestershire,, GB


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Rated 5 out of 5 stars

We were greeted at the door in a very friendly way, Abdul explained where things were and asked what we were looking for. He continued to give his expert advice in a way the wasn’t over powering or to... See more

Rated 5 out of 5 stars

It was great from start to finish. Lots of help and advice when we ordered the chair from Fosse Park shop. Easy to get through to pay the balance for the chair. Informed of delivery date, update night... See more

Rated 3 out of 5 stars

The actual delivery went smoothly, but the changing of delivery time slots throughout the day was shoddy. Not the drivers fault but the logistics were poor. Those poor drivers were sent almost past ou... See more

Company replied

Rated 5 out of 5 stars

Our customer service man Raj, was an absolutely wonderful gentleman. He was the epitomy of great customer service!! He was friendly, helpful, funny, informative, not pushy at all. He was professional... See more


Company details

  1. Furniture Store

About poltronesofà - Leicester

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit F Fosse Retail Park, Everard Way, LE19 1UT, Leicester, Leicestershire,, United Kingdom

  • 0191 731 3300

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(2,492)

15,536 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

We were greeted at the door in a very friendly way, Abdul explained where things were and asked what we were looking for. He continued to give his expert advice in a way the wasn’t over powering or to feel pressured, excellent service from Abdul thank you very much.

July 13, 2026
Rated 5 out of 5 stars

It was great from start to finish

It was great from start to finish. Lots of help and advice when we ordered the chair from Fosse Park shop. Easy to get through to pay the balance for the chair. Informed of delivery date, update night before, next morning, then phonecall from driver. Chair delivered and put in our lounge. Excellent service🤩

July 15, 2026
Rated 5 out of 5 stars

Very welcoming when entered the store…

Very welcoming when entered the store ask what I was looking for told them explained about the tickets which you could get in leather or fabric then left me to look round decided on my sofa and Dorian was very helpful showing me different fabrics I could have measuring up to make sure can fit into home all in all it was nice to shop there big thank you to Dorian

July 14, 2026
Rated 5 out of 5 stars

Our customer service man Raj

Our customer service man Raj, was an absolutely wonderful gentleman. He was the epitomy of great customer service!! He was friendly, helpful, funny, informative, not pushy at all. He was professional without being too formal. We were offered a drink by another customer service man. We found what we wanted and the transaction went through. It was an absolutely wonderful experience. And to think we thought we had found our ideal sofa in the shop next door, that was more expensive!!!
I would 100% recommend this store. Can't wait for our new sofa to arrive 😍

July 4, 2026
Rated 5 out of 5 stars

I could not take delivery of the sofa…

I could not take delivery of the sofa and chair myself as my husband had been taken into hospital but my granddaughter did ... everything went well and we are delighted with the furniture ..... thank you

July 3, 2026
Rated 2 out of 5 stars

We are very disappointed with service…

We are very disappointed with service provided by Manager of leicester branch called Mr. ALI. He messed up with my address for delivery. In first he put financial address on delivery address. Then he asked for proof of address to change delivery address and then he put first line of address is correct and post code wrong. So he made my delivery 3 weeks late than they have arranged in first. I really appreciate and happy with the store sales boy called Taha. He gave us good sales service when we visited but disappointed with the manager. And main important thing is he never come over the phone and try to solve the problem. Mr. Ali is very bad manager. Thank you Scs. Never recommend others.

July 1, 2026
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Reply from poltronesofà - Leicester

Good Morning Abdul,

I hope you are well.

Thank you for taking the time to leave us your review and for sharing your feedback.

I am very sorry to read about the issues experienced with your address and the delay that this caused with your delivery going ahead.
We understand how frustrating this must have been for you and apologise sincerely for any inconvenience caused.

We hope that you are happy with your furniture now this has been delivered.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

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