poltronesofà - Leicester Reviews 

2,527
TrustScore 4.5 out of 5

4.6

Unit F Fosse Retail Park, Everard Way, LE19 1UT Leicester, Leicestershire,, GB


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Rated 5 out of 5 stars

My husband and I popped to Foss park to look for sofas. Abdul welcomed us, Hel was very helpful, gave us plenty of time and support to make our choices and wasn’t pushy in any way. We had a very pl... See more

Rated 5 out of 5 stars

Really pleased with our entire visit, staff were incredibly knowledgable, and couldn’t have been more helpful with no pressure to buy. Would highly recommend.

Rated 5 out of 5 stars

Staff extremely helpful when choosing my chair, goods arrived exactly when l was told they would . Delivery went smoothly by very pleasant staff and l am pleased with my chair,

Rated 3 out of 5 stars

Great service in store but told its genuine Italian leather, but if you dig deeper it is leather from Argentina, frame from China but the leather is dyed in Italy which is why the delivery time is so... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Leicester

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit F Fosse Retail Park, Everard Way, LE19 1UT, Leicester, Leicestershire,, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.6

All reviews

(2,527)

17,727 reviews in the last 12 months

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Rated 4 out of 5 stars

Service and delivery very good

Service and delivery very good - sofa great.
Only one downside - when trying to make contact by phone took a very long time. Despite leaving message for call back had to ring again.
Otherwise perfectly satisfied.

June 19, 2026
poltronesofà - Leicester logo

Reply from poltronesofà - Leicester

Ciao Sue,

I hope you are well and thank you for your review.

I am pleased to see that you had a positive experience overall and found the service and delivery to be good.
I apologise that you did not receive the call back initially as expected and need to contact us again to assist.

Thank you for your order with us.

Kind regards,
Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

From choosing the sofa instore to the…

From choosing the sofa instore to the delivery, keep informed all the way along. The delivery crew Simon and Kevin were great. Really Friendly lads. The quality of the sofas are outstanding, even the lower priced ones. Would recommend

June 27, 2026
Rated 5 out of 5 stars

The staff were brilliant especially D

The staff were brilliant especially D
He went above and beyond
There was another guy forgot his name but he went through the finance he was
Helpful it was a good experience
They are an asset to the company
And they need to be told how well they did

June 19, 2026
Rated 2 out of 5 stars

The store staff are very friendly and…

The store staff are very friendly and approachable.
However, after ordering 2 items, the first item arrived without it's feet, and still after 2 months I'm still waiting.
The second item arrived and one of the motors was not attached, still waiting the conclusion of this one.

June 14, 2026
poltronesofà - Leicester logo

Reply from poltronesofà - Leicester

Ciao Robert,

I hope you are well and thank you for taking the time to leave us your review.

I am sorry to read about the concerns that you have raised with your furniture.
In regards to the feet I can see that the parts required have been placed on order. We have requested an update from Emmiera yesterday and will reach out once we hear back regarding this.

A new service has also been raised regarding the motor and this information passed to Emmiera. They will reach out to you over the next 3-5 days regarding the next steps.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

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