Visited the store on Saturday staff were great very helpful no pressure sales just information and advice. Returned on the Sunday spoke to the same member of staff (john) and got exactly what we requi... See more
Location
Switch locationUnit 2A Almondvale North Retail Park, 0, EH54 6RQ Livingston, West Lothian,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Baillie provided great service. From a warm welcome at the door to taking the time helping me understand the process, answering all my questions clearly and designing a sofa that suited my needs. High... See more
Both the sofa and chairs arrived at the day and times advised. No problems with the delivery crews however, the finished quality of the products has left a lot to be desired. I will be contacting th... See more
From the day I ordered my suite, everything was done really well. My suite is beautiful and was delivered 2 weeks before the delivery date I was given. The 2 boys who delivered were fast and very effi... See more
Company details
About poltronesofà - Livingston
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Unit 2A Almondvale North Retail Park, 0, EH54 6RQ, Livingston, West Lothian,, United Kingdom
- 01506 407770
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sofa delivered 2 weeks ahead of…
Sofa delivered 2 weeks ahead of schedule. Communication was first class and arrived at time specified. Thank you!
Very happy with the product .
Very happy with the product .
Delivery was excellent .
We were updated with arrival time .
Men were very pleasant and professional.
Excellent Al round service .
Great experience but a bit more time…
Great experience but a bit more time would have been nice original time was 15.15 p.m. to 15.45 p.pm. instead we got five minutes notice at 08.45 at 08.50 your guys turned up however apart from that everything was great FYI can you supply your chaps with tool kits as they had to use mine lol
Great service
John greeted us as we arrived in store and let us know he was near by if we needed him. Which we did at times and he was on hand to answer the questions we had. Down to earth and honest. Great experience and glad we got him as our sales person
Excellent sales staff.
Excellent sales staff.
Loved all the high quality suites.
We were informed that they were all made to order so could wait up to 14 weeks.
We explained our situation and the fact we couldn't wait that long. We were then shown ex display models and found the perfect sofa which was delivered 2 days later!
May use AI-assist with repliesRead more
Distribution centre
The staff at the store were fantastic helping my dad choose his new sofa after he had a fire in his house. However the problem is with the distribution centre got told the sofa would be delivered on the 16th to get a phone call later afternoon to say they've ran out of time it will be the 17th guess what no sofa. So today the 19th June we're now able to track it but after 3 phone calls to the distribution centre still no sofa phoned them again to be told apparently theres a problem with their tools and should be there within in the hour to hour and a half. My dad is 84 and having to sit on a fold up chair. Raging is an understatement

Reply from poltronesofà - Livingston
Nice selection of Furniture and the…
Nice selection of Furniture and the staff were very friendly and welcoming. No sales hassle just very helpful and knowledgable. When I had chosen the style I wanted John was great. I would definitely recommend for nice furniture and very good staff
Best quality, Italian style!
I had some hesitation due to the rather high prices, but the quality of the sofas, the wide selection, the option of interest-free financing, and above all the helpfulness and kindness of the staff convinced me to buy what I wanted. I'm very satisfied.
The delivery team were excellent
The delivery team were excellent , punctual . They had to lift the heavy sofas up 4 flights of steps without a lift . Friendly all the way through and gave me good advice about my new sofa
Very helpful staff
Very helpful staff. Made us feel welcome and relaxed and explained everything clearly
Lorraine at your Livingston branch was…
Lorraine at your Livingston branch was brilliant answered all our questions and had great knowledge .
Lovely Staff
We visited the Livingston branch to look for a sofa. We were welcomed by Lorraine. What a lovely women. She left us to have a good look around and was very helpful and knowledgeable when we needed her without being pushy. We chose a lovely sofa and sat down with Lorraine to go over a few details we wanted to know before finalising the purchase. What a really pleasant experience in a lovely store. Thank you Lorraine.
Lorraine sales staff brilliant and very…
Lorraine sales staff brilliant and very knowledgeable. Spoilt for choice. I would definitely recommend. Long wait for delivery but it will be worth it. In saying that, I requested a different colour so hence the delay.
Very quick and efficient would…
Very quick and efficient would certainly recommend them
The 2 young men were polite curtious…
The 2 young men were polite curtious and mannerly. Dean & Robin also had a good sense of humoir even when on the go since 6.30 am.
The staff were so friendly and helpful
The staff were so friendly and helpful, they also explained everything clearly and helped so much to what I wanted, would defo recommend them to anyone

Reply from poltronesofà - Livingston
The sales people were very polite…
The sales people were very polite friendly and professional
Information re delivery was good…
Information re delivery was good delivery guys were efficient and pleasant all round good experience
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







