poltronesofà - Livingston Reviews 

1,972
TrustScore 4.5 out of 5

4.5

Unit 2A Almondvale North Retail Park, 0, EH54 6RQ Livingston, West Lothian,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Visited the store on Saturday staff were great very helpful no pressure sales just information and advice. Returned on the Sunday spoke to the same member of staff (john) and got exactly what we requi... See more

Rated 5 out of 5 stars

Baillie provided great service. From a warm welcome at the door to taking the time helping me understand the process, answering all my questions clearly and designing a sofa that suited my needs. High... See more

Rated 2 out of 5 stars

Both the sofa and chairs arrived at the day and times advised. No problems with the delivery crews however, the finished quality of the products has left a lot to be desired. I will be contacting th... See more

Rated 5 out of 5 stars

From the day I ordered my suite, everything was done really well. My suite is beautiful and was delivered 2 weeks before the delivery date I was given. The 2 boys who delivered were fast and very effi... See more


Company details

  1. Furniture Store

About poltronesofà - Livingston

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 2A Almondvale North Retail Park, 0, EH54 6RQ, Livingston, West Lothian,, United Kingdom

  • 01506 407770

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(1,972)

18,051 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience but a bit more time…

Great experience but a bit more time would have been nice original time was 15.15 p.m. to 15.45 p.pm. instead we got five minutes notice at 08.45 at 08.50 your guys turned up however apart from that everything was great FYI can you supply your chaps with tool kits as they had to use mine lol

June 21, 2026
Rated 5 out of 5 stars

Great service

John greeted us as we arrived in store and let us know he was near by if we needed him. Which we did at times and he was on hand to answer the questions we had. Down to earth and honest. Great experience and glad we got him as our sales person

June 18, 2026
Rated 5 out of 5 stars

Excellent sales staff.

Excellent sales staff.
Loved all the high quality suites.
We were informed that they were all made to order so could wait up to 14 weeks.
We explained our situation and the fact we couldn't wait that long. We were then shown ex display models and found the perfect sofa which was delivered 2 days later!

June 18, 2026
Rated 1 out of 5 stars

Distribution centre

The staff at the store were fantastic helping my dad choose his new sofa after he had a fire in his house. However the problem is with the distribution centre got told the sofa would be delivered on the 16th to get a phone call later afternoon to say they've ran out of time it will be the 17th guess what no sofa. So today the 19th June we're now able to track it but after 3 phone calls to the distribution centre still no sofa phoned them again to be told apparently theres a problem with their tools and should be there within in the hour to hour and a half. My dad is 84 and having to sit on a fold up chair. Raging is an understatement

June 18, 2026
Unprompted review
poltronesofà - Livingston logo

Reply from poltronesofà - Livingston

Ciao Ronnie,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to read about the issues that your father has experienced regarding the delivery and can completely understand how frustrating this must have been for both of you. Please accept my apologies for this.

As the order details are not included I am unable to locate the details and advise further.
If you still require help then please feel free to call us on 0191 7313300.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Nice selection of Furniture and the…

Nice selection of Furniture and the staff were very friendly and welcoming. No sales hassle just very helpful and knowledgable. When I had chosen the style I wanted John was great. I would definitely recommend for nice furniture and very good staff

June 12, 2026
Rated 5 out of 5 stars

Best quality, Italian style!

I had some hesitation due to the rather high prices, but the quality of the sofas, the wide selection, the option of interest-free financing, and above all the helpfulness and kindness of the staff convinced me to buy what I wanted. I'm very satisfied.

June 11, 2026
Rated 5 out of 5 stars

The delivery team were excellent

The delivery team were excellent , punctual . They had to lift the heavy sofas up 4 flights of steps without a lift . Friendly all the way through and gave me good advice about my new sofa

June 14, 2026
Rated 5 out of 5 stars

Lovely Staff

We visited the Livingston branch to look for a sofa. We were welcomed by Lorraine. What a lovely women. She left us to have a good look around and was very helpful and knowledgeable when we needed her without being pushy. We chose a lovely sofa and sat down with Lorraine to go over a few details we wanted to know before finalising the purchase. What a really pleasant experience in a lovely store. Thank you Lorraine.

June 4, 2026
Rated 4 out of 5 stars

The PLACE TO GO

Staff were so friendly, helpful in us to decide which swete to pick

June 9, 2026
poltronesofà - Livingston logo

Reply from poltronesofà - Livingston

Ciao Bernard,

We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

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