The 2gentlemen did the job -not very pleasant and engaging in personality.i pointed out marks on leg of sofa-one took a photo and said he’d document it and he’d forward it to pelotron store-prior to s... See more
Company replied
Location
Switch locationUnit 6 Pemberton Retail Park, 0, SA14 9UZ Llanelli, Carmarthenshire,, GB
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Not rushed or followed around and sat on lots of sofas and tried them out. Everything explained clearly when we came into the store and about the colours available, what all the information on the ta... See more
We were kept informed through out the delivery process. The guys who delivered call us 30 minutes before delivery.. They got the furniture in our bungalow and soon fixed it all together.... See more
The salesman was extremely helpful. Nothing was too much trouble for him. He managed to source my new sofas from Swindon and bristol. Brilliant service
Company details
About poltronesofà - Llanelli
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 6 Pemberton Retail Park, 0, SA14 9UZ, Llanelli, Carmarthenshire,, United Kingdom
- 01554 784050
4.6
Excellent
923 reviews
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Very friendly yet professional staff…
Very friendly yet professional staff who listened to what was important. They gave us a great deal and put in a rug as an extra which we loved. Would definetely recommend.
May 27, 2024
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
I went to SCS as our circumstances had…
I went to SCS as our circumstances had changed and we needed something you had in the furniture you sell, I found the staff very patient and left me alone to pick and choose what I wanted.
May 15, 2024
Reply from poltronesofà - Llanelli
Good Morning Allan,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
We are pleased that you found the team to be patient on your visit and you were able to browse as required.
As you have rated us as 1* this would be deemed as negative feedback so it would be great if you could update your review to reflect your positive comments.
Thank you for your order with us.
Kind Regards
Lynsey
Customer Experience | ScS
LLANELLI SCS SALES AND DELIVERT VERY HELPFUL
PURCHASE FROM LLANELLI SHOW ROOM FOLLOWED UP BY DELIVERY ON DATE AND TIME AS ARRANGED.
DELIVERY MEN, KEVIN & JAYDEN, HELPFUL AND POLITE IN SETTING THE FURNITURE UP.
May 29, 2024
Unprompted review
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Friendly helpful sales adviser.
Friendly helpful sales adviser.
We already knew what we wanted so was a quick and easy transaction.
May 25, 2024
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
I was advised by your very helpful…
I was advised by your very helpful staff who considered and advised me. I was guided through various designs , fabrics and colours. Highly recommended - thank you!
May 4, 2024
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service she couldn’t have…
Excellent service she couldn’t have been more helpful went above and beyond
May 17, 2024
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Conservatory furniture
We are having a conservatory built, so we felt the need for a sofa & chair, to give us comfort. We had bought our lounge furniture there, so decided that we would visit to see what was available. We chose a 3 seater and 1 chair with the help of Andrea, which will be ready at the end of June early July.
May 22, 2024
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Booked a so called VIP appointment at 2.00
Booked a so called VIP appointment at Llanelli, Pemberton store. It was claimed that customer service would be excellent. That was definitely not our experience. We were met by a reluctant, non smiling, sales man with a touch screen looped over his shoulder. It seemed almost too much effort for him to even talk to us! We certainly were not made welcome, or comfortable at all. Just the opposite. His manner was cold, disinterested and he was incredibly unhelpful. I have never experienced such bad customer service.This was definitely no VIP experience. This man possibly does not enjoy or like his job very much. His demeanour most definitely suggested this. We won’t be going back to this particular store due to this appalling customer service. We felt rushed. He had zero information on the furniture we were looking for and suggested that we look the dimensions up online at home. I replied surely you have this information in store? He just shrugged his shoulders. Obviously he was far too disinterested, or lazy, to give this information to us in store. He was just bordering, being very very close to overstepping the mark and being downright rude. I struggle with stairs and at no time did he offer using the lift to the upper floor, instead he practically raced up and down them, taking no notice of my struggles. A totally poor experience. SCS take note of this dreadful sales man, he shouldn’t be too difficult to identify as there were only two sales personnel in the shop. Appalling customer service. Just appalling.
May 17, 2024
Unprompted review
Reply from poltronesofà - Llanelli
Good Afternoon.
I hope you are well and thank you for your 1* Review.
Please accept my sincere apology for the service you received from the sale advisor in the store. The service you have described is not the VIP service we expect our customers to receive and it is not acceptable. We want our customers to have a great experience when visiting our store and to I am sorry we have not met your expectations on this occasion.
Whilst we always encourage our sales staff to listen and be helpful I am sorry this was not the case on your visit. I will ensure this is fed back to make sure this is addressed within the team and improve moving forward.
I hope you have a great weekend.
Kind Regards
Laura - ScS Social Media Team
Kind Regards
Laura
Customer Experience | ScS
We were impressed with the shop and the…
We were impressed with the shop and the service we had from Nicholas.
May 14, 2024
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Unfortunaty the wrong furniture was…
Unfortunaty the wrong furniture was delivered and took another 4 weeks to rectify. The delivery crew were excellent on both occasions.
May 13, 2024
Unprompted review
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reliable, tidy and trouble free
Ordered in Llanelli store- takes 3-4 months but that's probably standard to receive made to order furniture. There was a slight change to my delivery date but this was notified in advance so all good. Arrived on time as per the text messages, fully informed of delivery along the way, delivery was trouble free, cheerful Chaz&Dave were friendly and tidy. Furniture looks great. Very happy
May 9, 2024
Unprompted review
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
My elderly mum found the perfect 3…
My elderly mum found the perfect 3 piece suite after 5 years of looking. Nothing was too much trouble for the salesmen at the Llanelli store. The delivery men were excellent, again, nothing was too much trouble. Thanks SCS
May 3, 2024
Unprompted review
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Friendly service no one pushing you to…
Friendly service no one pushing you to buy fare play
May 2, 2024
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
New sofas
From when we went to store, Andrea and Kevin very helpful and very knowledgeable when we explained our needs.
When Jason & Huw delivered and assembled the furniture, they were on time, very polite, efficient. Highly recommend them.
May 1, 2024
Unprompted review
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Expert delivery and friendly team
Items delivered by Jason & Huw. Time was updated throughout the day. Telephoned to inform 10 minutes before delivery. Items transferred safely into the property. Made sure I was happy with items before leaving. Excellent service!!
May 1, 2024
Unprompted review
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Staff very helpful / pleasant
Staff very helpful / pleasant Talked me through some options
Explained about the protection cover
April 12, 2024
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Friendly and helpful
Guys turned up in the allocated slot, very fri3ndly and helpful, put the sofa together with no issues and ran through all the functions. Thanks Dai and Scott
April 23, 2024
Unprompted review
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Russell & Simon Delivery Men for SCS
The 2 delivery men Russell & Simon were great. They kept us fully informed of their progress towards our delivery arriving with us. They telephoned us within 1 hour of arriving.
They were polite, efficient and friendly. I couldn't recommend them highly enough. Great job Russell and Simon
Our overall experience with SCS has been great from shop to delivery. We'll done all.
April 19, 2024
Unprompted review
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
From purchase to delivery excellent…
From purchase to delivery excellent customer service. Kept informed throughout the process and delivered on time by a happy and helpful delivery team of Huw and Jason.
April 15, 2024
Unprompted review
Reply from poltronesofà - Llanelli
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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